Joey Thomas
Joey Thomas at Harry Robinson Buick GMC

Joey Thomas | Page 38

Sales Manager

Harry Robinson Buick GMC

6000 South 36th Street
Fort Smith, AR 72908

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4.9
408 Reviews

I'm Joey Thomas, father of two wonderful children, Joy, 18 and Wyatt,14. I recently relocated from Hot Springs to Fort Smith because of the job opportunities here in the Fort Smith area. I've only been in Fort Smith for a few months but I love it here. I look forward to earning your business.

4.9

408 Reviews

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408 Reviews of Joey Thomas

February 15, 2016

Dealership Rating
Employee Rating

purchased vehicle / body work at body shop our salesman Joey was awesome. he worked for 3 months to find us a used truck that we wanted and finally got us one. three months after getting our tr More

by donna braswell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Caleb Allen, Michelle Stokes

February 15, 2016

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Employee Rating

Houston to Ft Smith I recently purchased a GMC from Harry's. My saleswoman is usually Jackie Black (Durham) but she was on maternity leave so she had Joey Thomas help me. More

by Shasta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Durham , Jackie Black

January 24, 2016

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Employee Rating

Go Anywhere else I bought a truck for $14,500 cash and found 6 months later it had previously been totaled. I was neverade aware title wasn't branded or anything. They More

by Winn1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Scott Durham

Feb 02, 2016

Harry Robinson Buick GMC responded

Thank you for your feedback. I'll address each of the issues as you have listed. When we handled the title it was clean. If it had not been clean a disclosure would have been made to you, and it would have required your signature before purchase. Just as you had the vehicle registered in your name & didn't know. We saw the same title information you did and we didn’t know. We weren't aware there was an issue with the vehicle until you brought it to our attention, and we immediately began working on a solution that would help you. We were happy to trade you even for $11,000. (We actually gave you $12,000.) You're correct we had two staff members looking for a vehicle to suit your needs as we did not have any vehicles on the lot for $11,000. We looked for several weeks as you drove the vehicle, and were happy to keep looking until we found what you were looking for. You decided on a truck that was 6 years newer and had 46,000 miles less on it than the 2008. There are a lot of trustworthy dealerships out there. We’re one too, as it is our pleasure and the expectation on ourselves to always do the right thing. I don't think it can be argued that the right thing in this situation was to trade even for a $25,000 truck. We did what we could to help you, to make you happy, and to show you we were willing to do what it takes to keep you as a customer. It did not help us to have a manager and a salesperson searching for you a vehicle, to take your truck back and to try to sell a vehicle with a total loss title. The gentleman who bought your truck was made aware and signed the disclosure that I spoke to above, because we are honest with everyone in our dealings and would never hide something we knew from a customer. I'm sorry you're upset and glad for your feedback. We are always looking for ways we can help improve our customer’s experiences especially when something unforeseen as this comes up. Thank you. *I include this to give you peace of mind about the nature of the “total” (which sounds bad, I know I’d freak out too if I didn’t know the facts). It’s the professional opinion of our body shop manager that the total was from the cost of the repair as there was no structural damage to the vehicle, but there was a full new paint job. He believes it was hail damage.

November 11, 2015

Dealership Rating

2015 GMC Truck Thank you again for the wonderful service the we've received at Harry Robinson in Ft. Smith, AR. This is the 3rd vehicle that my Husband and I have b More

by hendricksgrandbabies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jack Dean

August 08, 2015

Dealership Rating

Bought a 2010 terrain had a bumping in the frount end Went back to dealership with engine noise they rebuilt the engine witch was great but picked it up and the vehicle still had noise in the front end . More

by Jrbennett
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Sep 01, 2015

Harry Robinson Buick GMC responded

Mr. Bennett, I'm sorry we were unable to make you happy. Amanda and Jeremy really worked hard to deliver to your expectations. Although you chose not to buy an extended warranty and brought the vehicle back to us after 8 months and 10, 000 miles we made the repair on your initial complaint and provided a vehicle for you to drive while we worked on yours. It was over $450 and at no cost to you. When you came back with an additional complaint we diagnosed it for free and offered you employee pricing on the repair. I am sorry you are in need of repairs on your vehicle. This is why buying an extended warranty is so very important. I'm sorry we couldn't do more for you and I'm really sorry you feel that it's because you are older or have a disability because that is simply untrue. We try to take the very best care of every customer. I apologize for failing in your case & hope you will continue to use our service department, and maybe someday we can earn back your business in sales too. Thank you so much for your feedback.

Aug 10, 2015

Jrbennett responded

My response is your dealership said they would fix the problem in the front end the day we bought it . the front should have been fixed and it was not. And your company wanted to charge me for something that was should have been fixed.so your company did not stand good on their word. So we were riped off. Milford Bennett

Aug 10, 2015

Harry Robinson Buick GMC responded

Thanks for contacting us. Here's what I see from your paperwork, in February had work done which was covered under the GM factory warranty. Then in June you came back had some concerns, some could not be duplicated, a hub was quoted for the roaring noise and was declined. My paperwork shows that you were not charged for any diagnostic fees, paid for the oil change & declined the hub. I don't see that you brought it right back in or that they couldn't find anything wrong. Am I missing something? Thank you, Cathy

Aug 10, 2015

Harry Robinson Buick GMC responded

I'm so sorry you feel ripped off, that's certainly not what we aim to do here. I'm going to check your purchase paperwork & see what was owned to you at the time of purchase. I will let you know what I find out there. We didn't ask you to pay for anything we owned you neither in February nor June so I'll have to dig deeper to try to see something I haven't found yet. We always do the right thing sir. I assume you have spoken with Amanda in regards to your unhappiness with your experience with Harry Robinson Buick GMC? I will get with her, she's our customer experience manager & if you've spoken with her and she found us to be in the wrong about anything we will 100% take care of it, we stand on our word every time. I'll look into this more and get back to you asap. Thank you again, Cathy

Aug 10, 2015

Harry Robinson Buick GMC responded

On Every deal the salesperson has to fill out a paper called an Owe You...this has listed every thing we owe you on it so that we don't forget and it never becomes a he said she said thing. It looks as if in February quite a bit of work was done to your car. I will look into it more in the morning. Thanks so much for staying in communication. I will contact you when I have some more info in the morning. Thanks, Cathy

Aug 11, 2015

Harry Robinson Buick GMC responded

The we owe doesn't have anything on it, but I did speak with Amanda about your issue. Would it be ok with you if she gave you a call? We would love to be able to at least see if there's anything we can do to help. Thanks, Cathy

Aug 11, 2015

Harry Robinson Buick GMC responded

I gave her your number. Thank you, Cathy

Aug 10, 2015

Jrbennett responded

This is the old story the sales people will tell you anything to sell you and I was prbley stupid and. Didn't make him put it on the contract about the front end. This car form the start has been a real disappointment . Milford Bennett

Aug 10, 2015

Jrbennett responded

Thanks for looking at this we had very good jeep but we are retired and disabled. We wanted a car we could travel in and have more room but we don't trust the car. Thanks again for your help Milford Bennett

Aug 11, 2015

Jrbennett responded

Sure give me a call 479-651-7048 thanks

Aug 11, 2015

Jrbennett responded

Thanks

Sep 01, 2015

Jrbennett responded

This dealer didn't fix all of the problems with my car . Service was grate but the sales management is still not willing to fix the problem. As far as I'm concerned with this dealer if you are older and on disability find a better dealer to purchase a vehicle. And to have one serviced this is a great place jr bennett

July 20, 2015

Dealership Rating

Great Bunch of People. First time getting a car and it was a great place to do so....good customer service and knew everything I needed to know....Thank you all. More

by dwaynejr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Hesson , David Thurman

Aug 03, 2015

Harry Robinson Buick GMC responded

Thank you & Congrats on your first new car!

June 11, 2015

Dealership Rating

bomb dot com Joey was the bomb dot com. He was very knowledgeable and so helpful and friendly. He hooked us up with a great deal on a 2014 Hyundai Elantra! Very pl More

by ashleydavis1089
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 11, 2015

Harry Robinson Buick GMC responded

Thank you! We think you're the bomb dot come too! Enjoy your Elantra.

May 03, 2015

Dealership Rating

Best Dealership Experience Ever! This was my first visit to Harry Robinson GMC but will not be my last! We stopped by on a Sunday after church expecting them to be closed so we could More

by TFox
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jon Schumacher

Jun 09, 2015

Harry Robinson Buick GMC responded

Thank you so much.

April 21, 2015

Dealership Rating

the people was very helpful I worked with pam and Joey they was helpful and I would tell any to go either of these people they are will help in any way they can and make u like More

by dedmonk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pam Thompson

Jun 09, 2015

Harry Robinson Buick GMC responded

Thank you!

January 31, 2015

Dealership Rating

Very pleased I am extremely excited about my recent SUV purchase! My husband and I have had numerous bad expierences at other dealerships. That was so not the case More

by Ldale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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