Joey Rappa

Well, here's one more 1 star review to add to the long list of bad reviews for this dealership. Let's just say if you hate dealing with the car salesman when buying a car, stay away from this dealership. list of bad reviews for this dealership. Let's just say if you hate dealing with the car salesman when buying a car, stay away from this dealership. My wife wanted to test drive 3 cars before making a final decision. Unfortunately we came to this dealership first in our car buying adventure. After the test drive, the manager Spencer made us an offer to keep us at the dealership. We told him we appreciated the offer but just needed to test drive another car before making the final decision. After we test drove another car we decided to go back to this dealership and buy the car with the deal Spencer offered us. However, when we called they said that the deal was no longer on the table because we left. These guys are bottom feeders - the worst of the worst. Stay away!! More

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Noticed they had the option for using the express service to purchase a car. I’m spent the next few hours submitting a credit application, taking pictures of my trade in, and adding references for contact. I to purchase a car. I’m spent the next few hours submitting a credit application, taking pictures of my trade in, and adding references for contact. I noticed you had the option after submitting to message your concierge and so I did. I never received a single message back regarding my order and every message and email was simply ignored until they found another buyer willing to pay more. If this is the service they offer I would highly recommend finding another dealer. More

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Customer service was excellent and all paperwork was done quickly! No high pressure sales which was excellent! No one likes that. quickly! No high pressure sales which was excellent! No one likes that. More

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IF YOU ARE A FEMALE, I'D CAUTION YOU TO GO ELSEWHERE. JOEY RAPPA LOVES A HARRASSMENT HIGH FROM DENIGRATING FEMALES. This dealership 'purchased' my Hyundai lease a month ago. This week I began getting col JOEY RAPPA LOVES A HARRASSMENT HIGH FROM DENIGRATING FEMALES. This dealership 'purchased' my Hyundai lease a month ago. This week I began getting collection calls from Hyundai Finance because the car, a month later, had not been paid off. I have spent four days making daily calls to the dealership, the bank, and two visits to the location because nothing has been taken seriously on their part. After the second collection call, I went in to speak with a manager and he blew me off saying that I needed to make more phone calls, he couldn't find any answers and tomorrow's his day off lol a very 'not my problem' attitude. I called the next day and began working with Patrick who, to his credit, was more proactive about preventing this from going to the credit bureau at my expense. The bank was adamant that my car was never paid off, regardless of it being grounded by the dealership, Patrick was adamant that he paid for the car the same day, and Patrick's BSM claimed that I owe for previous months. The bank and I have my monthly payments, I was not missing a random payment. So, after days of phone tag and nothing being accomplished, I went to the dealership today to handle this in person...again. As a customer, you would think that a customer service team should have zero issues with explaining WHY my car was taken a MONTH AGO and not paid for until YESTERDAY. That's right, after three days of saying they have proof that they purchased my car last month and paid the bank I finally saw the paper today dated for a purchase YESTERDAY. Of course, I'm going to have some questions but before Patrick can walk me through the details, the Office Mouthpiece, Joey Rappa, whips around from his desk and interjects himself into our conversation, cutting both of us off and immediately accusing me of badgering Patrick. This persistent, aggressive, accusatory, unsavory behavior was the most unprofessional and disrespectful customer service experience I've ever had. MY CREDIT is on the line because THEY didn't file the paperwork until yesterday and Mouthpiece Joey had the audacity to keep telling me I was out of line for wanting explanations. After I asked him to stay out of our conversation, he began fussing his deskwork around and huffing and puffing for attention. It must be very exhausting to bear the insecurities of Joey Rappa, leaping with his teeth out at every opportunity to assert his dominance. And it didn't stop there. When I confronted him about his fussiness, he began pointing at each guy within earshot 'AM I ACTING FUSSY?!', points to the next 'AM I ACTING FUSSY?!'. Of course, a manipulative authority figure is going to seek reassurance from their subordinates. Pitiful. Hands down, the most childish behavior I have ever seen in a grown man. I'd say this is unusual professionalism from someone in a management position, but we all know why dealerships have the reputations for being a pool of deceitful sharks. I absolutely guarantee that if I were with a man, or if I was a man, that I wouldn't have been patronized and attacked like that. If you are a female, you will be tossed around by this team of guys with grandiose complexes. The disappointing part in all of this, is that this was in fact an error of their mishandling and they tried to lead me on a wild goose chase with several different claims/lies. I saw the paperwork today and still walked away without any accountability for their mistakes and putting my credit at risk. You must be so proud of your team, Chris Shaffer! Joey Rappa, I hope the females in your life get spoken to the way that you spoke to me today and you learn a lesson in humility. If a customer is reading this, do yourself a favor and go to Maita Mazda, they have an amazing team over there. More

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