I didn't work with Trase, I worked with Joey Garofolo.
I was hesitant to go back to Cadillac, and after receiving my car after a two-week wait, my hesitation proved right.
Joey agreed to fix several
I was hesitant to go back to Cadillac, and after receiving my car after a two-week wait, my hesitation proved right.
Joey agreed to fix several items: the broken taillight, the scratches on the hood, the front window frame, and, most importantly, the paint on the right rear door that Carfax flagged as accident damage.
The tail light was repaired; however, the scratches were not. I think they bumped out the dent, but they didn't do it well. And although they promised to paint, they didn't. They buffed everything. Buffing doesn't address scratches; at best, it just masks them.
I guess I'm mostly frustrated because I feel they didn't keep their word. They said they would repair and paint everything, but they did not. Worse, when I texted Joey today, of course he said, "I sent you a video." Of course, I can see everything from a video-- NOT. And then the best, "it is a used car..blah, blah, blah."
It just pisses me off. You didn't keep your word, and your default is to NOT take responsibility. Disappointing. Another UNSatisfied Customer!
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by PMATRX
Verified Customer
Verified Customer
Everyone at Covert Cadillac was professional and great to
work with. Made it easy throughout the car buying process.
work with. Made it easy throughout the car buying process.
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by GMOHN
Verified Customer
Verified Customer
Service Price Transparency
Joey was great!
Quick and easy buying process. Very happy with the experience. Will refer!
Quick and easy buying process. Very happy with the experience. Will refer!
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by jlark19
Verified Customer
Verified Customer
Sep 10, 2026 -
Covert Cadillac Bee Cave responded
We're absolutely thrilled to hear that Joey made such a positive impression during your buying experience at Covert Cadillac Bee Cave, and we're so pleased that the entire process was quick and easy from start to finish. Joey's ability to guide you smoothly through your purchase while keeping things simple and straightforward is exactly the kind of customer-first approach we believe in, and we're grateful that he represented us so well. Your happiness with your experience means the world to us, and knowing that you're willing to refer us to friends and family is the highest compliment we could receive. That kind of word-of-mouth trust is built on genuine care and transparency, and we're honored to have earned it with you. We're excited for you to enjoy your new vehicle, and we're committed to continuing to deliver the same level of excellent service whenever you need us for maintenance or service. Thank you so much for choosing Covert Cadillac Bee Cave and for sharing your positive experience with others in your community.
They were very helpful, not pushy at all, very
accommodating and set me up with a good deal.
accommodating and set me up with a good deal.
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by Erika Durocher
Verified Customer
Verified Customer
Service Price Transparency
Sep 10, 2026 -
Covert Cadillac Bee Cave responded
We're so pleased to hear that your experience at Covert Cadillac Bee Cave was everything you were looking for. Our team believes that the best relationships are built on honesty, respect, and genuine care rather than high-pressure sales tactics, and we're thrilled that you felt that philosophy during your visit with us. The fact that our staff was able to accommodate your needs while steering you toward a deal that truly works for your situation is a testament to their dedication to finding real solutions for our customers. We never want our customers to feel pressured, and your feedback confirms that our commitment to maintaining that customer-first approach is paying off. We're honored that you trusted us to help you find the right vehicle at the right price, and we look forward to earning your continued loyalty through that same level of honesty and professionalism whenever you need us. Thank you so much for choosing Covert Cadillac Bee Cave and for taking the time to share your positive experience with others.