Joey Burns

I have been researching heavy duty trucks for over a year, looking for the right vehicle to meet our needs and really appreciated all of the help from our salesman, Bill all the way through the process. year, looking for the right vehicle to meet our needs and really appreciated all of the help from our salesman, Bill all the way through the process. In addition, Isaac in finance, as well as Jennifer in parts, were also fantastic to work with to help complete the purchase process. I recommend the entire team at Ken Garff GMC! More

by nyorgster Verified Customer Verified Customer

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Your service department at Nissan and GMC made me want to service my own vehicles. This survey sucks, it times out and erased everything I wrote so I won't be writing all that again. Your service advisors, s service my own vehicles. This survey sucks, it times out and erased everything I wrote so I won't be writing all that again. Your service advisors, service managers, Angie your assistant are of no help. More

by MYCRAZYEMAIL Verified Customer Verified Customer

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I highly recommend GMC Riverdale. They are professional and knowledgable. The experience was positive from start to finish. Thank you Joey, Bill and Stephen. They are professional and knowledgable. The experience was positive from start to finish. Thank you Joey, Bill and Stephen. More

by BRANDON_WILS Verified Customer Verified Customer

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Communication in this particular dealership is non existent, they don’t really know what customer service is. They should be taking care of the customer keeping track of parts that are on order schedu existent, they don’t really know what customer service is. They should be taking care of the customer keeping track of parts that are on order scheduling the service with the customer when the part comes in instead of the customer, having to call the service department and the parts department to keep track of everything. I think they all need to go spend some time at Young GMC in Layton so they have some idea what customer service is all about. More

by fuzzcj Verified Customer Verified Customer

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Had car in to have vacuum hose changed which I already had purchased. Cost 170 $ for a 10 minute job . They said I needed a tune up. So I said yes . They put the wrong sparkplugs in and blew up my motor had purchased. Cost 170 $ for a 10 minute job . They said I needed a tune up. So I said yes . They put the wrong sparkplugs in and blew up my motor . They did replace motor with a USED motor . Drove it 20 minutes engine cuts out . Also while they had it the aircondisioner only blew hot air . Told me it would cost 1145 $ to fix . Took it to different shop and only cost me 450$ to fix . They overcharge , technicians don't know what they are doing and their service people are rude . We will never give them any of our business again . More

by GREGRAYALLEN65 Verified Customer Verified Customer

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For oil changes iken garff is ok, but will most likely find a different shop! for major repairs I don’t really trust the Shop. The communication is horrible They can’t keep track of parts and makes me que find a different shop! for major repairs I don’t really trust the Shop. The communication is horrible They can’t keep track of parts and makes me question the work ethic of parts and service departmen employees. More

by Christopher Jensen Verified Customer Verified Customer

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I appreciate the service from Ken Garf. The team is helpful and gives clear information. They listen and find the best service options. Great customer service The team is helpful and gives clear information. They listen and find the best service options. Great customer service More

by andy.zaharias Verified Customer Verified Customer

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Will, the service manager and Zach, his service advisor were amazing! Super friendly and helpful! I loved the video I got from the technician showing me what they were looking at on my Yukon. I would high were amazing! Super friendly and helpful! I loved the video I got from the technician showing me what they were looking at on my Yukon. I would highly recommend them and Ken Garff Buick GMC for your service needs. More

by taylor1111 Verified Customer Verified Customer

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Terrible experience when I bought my truck here. It was all good until Brent Walker told me the truck had a specific option I was looking for. He said it had it. It didn’t. Then he said he would mak It was all good until Brent Walker told me the truck had a specific option I was looking for. He said it had it. It didn’t. Then he said he would make it right. He didn’t. I have the voicemail saying he was working on making it right. He never did. Never trust the dealership to follow through and make things right after the purchase. They managed to lose a second time buyer. It’s too bad because they’re so close and our family is young and now we need to find a new dealership. Just waiting for the auto reply as usual. Really no need to reply because you’ve had plenty of time to fix it. More

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I don’t know if my review went through, it kicked me back to the first screen. If it did not, please let me know to the first screen. If it did not, please let me know More

by CHUCKWALKER0 Verified Customer Verified Customer

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