Joesif Osterheldt

Jackie Cooper Imports responded

Hi 420grit, congratulations on your new car! We're so glad that David made your car buying experience your most comfortable experience yet! We're happy he was able to give you all the information for you to make the best decision for you. Safe travels and thank you for choosing Jackie Cooper! Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Cplmramsey, thank you for your 5 star review. Customer service is always our top priority, and we're glad to hear that our team succeeded in making your dealership experience great! Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Hi bob4port, Your trust in us is valued! We're excited to welcome you back for more great deals. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Hi mhargiscon, Your satisfaction is our priority. We’ve committed to providing excellent service. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Hi bob4port, Thank you for your kind words! We're dedicated to providing top-notch service. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

SMCNAMAR4, we are sorry to hear that your service appointment didn't meet your expectations. While you purchased your BMW at our Imports location, your service appointment was for our Infiniti store where we have technicians trained to handle that make of vehicle. We apologize if that information was not made clear when you made your appointment. However, upon your arrival at our Imports store, the service advisor stated they could still assist you at the Imports location. At Jackie Cooper Imports, we sell all vehicle makes and models in our pre-owned department and we are completely comfortable with whatever vehicle a customer drives upon our lot and service drive. We apologize if you felt otherwise. It wasn't our intent and we work hard to make sure all customers are treated equally, no matter what they drive. We look forward to another opportunity to change your experience and make you feel as important in service as you do in sales!

Jackie Cooper Imports responded

Hi ddanford, We're honored to have earned your five-star rating! Your support means everything to us. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Hi Rhema Baissa, We're honored to have earned your five-star rating! Your support means everything to us. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Lori, we were sorry to hear that you were disappointed in your vehicle selection and purchase, and were more than happy to rewind the deal for you since it didn't meet with your expectations. We are not sure, however, why you feel that the vehicle ran out of oil and 'ran without oil' prior to your purchase. We can assure you that the vehicle remained at the appropriate level of oil during its stay with us, and the vehicle passed all inspections prior to you taking delivery. While in our possession, the vehicle was not driven for a length of time or distance to run out of oil. CarFax receives its information from various sources, including certified service records from dealerships, including us. Those records are legal documents and cannot be altered to hide issues. We did see when you returned the vehicle that the oil level was a little low. We did an inspection and found that the vehicle still had sufficient oil in it, and was performing normally, with no damage or ill effects. There was no evidence that the vehicle ran without oil at any time. We encourage you to reach out to us directly for further information if you need it. It allows us to ease your concerns quicker! We wish you a blessed day!

Jackie Cooper Imports responded

Hi moonjeanie, We appreciate your feedback! It helps us ensure we're delivering the best service possible. Sincerely, Ryan Knotts, General Sales Manager