Joerg Kuehni
Joerg Kuehni at Volkswagen of South Charlotte
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Joerg Kuehni

Service Advisor

Volkswagen of South Charlotte

9900 South Blvd
Charlotte, NC 28273

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4.6
108 Reviews
4.6

108 Reviews

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108 Reviews of Joerg Kuehni

August 02, 2024

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Employee Rating

Chris was phenomenal in helping me get out of an old VW into a new one that worked with my budget. He was extremely knowledgeable and helped me make an informed decision. The car buying process couldn't ha More

by Randall.franklin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Hand

Aug 04, 2024

Volkswagen of South Charlotte responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Volkswagen of South Charlotte! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 31, 2024

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Employee Rating

I’ve purchased two cars over the years with Kwasi and I think that says a lot that I’d remember how great he is to work with after 8 years to go back. He knew the car I was interested in and even suggested More

by lrhoover
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kwasi Asante-Ansong

Aug 01, 2024

Volkswagen of South Charlotte responded

Hello, thank you so much for your feedback about Volkswagen of South Charlotte! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

April 05, 2024

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Employee Rating

Everyone at the dealership was very friendly, pleasant and helpful. It made my purchase process easier than expected. More

by JDS
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 07, 2024

Volkswagen of South Charlotte responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

March 05, 2024

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Employee Rating

I had a great experience with Volkswagen of South Charlotte. Everyone there was welcoming and friendly and my salesman Matt Hettel was top notch with customer service, care and concern of all my SUV More

by Alisha F.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Hettel, Alex Terrell

Mar 08, 2024

Volkswagen of South Charlotte responded

Hi Alisha, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 01, 2024

Dealership Rating
Employee Rating

I have done business with Volkswagon of Charlotte for over 15 And Kwasi is not a five, but a 10! He is patient caring and doesn’t push you into any bad decisions. He is always willing to help! His cust More

by Tracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Schmidt

Mar 03, 2024

Volkswagen of South Charlotte responded

Hi Tracy, we are pleased to hear of your experience with us here at Volkswagen of South Charlotte. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

February 24, 2024

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Employee Rating

I’ve been a VW customer of this dealership for many, many years. Why? Because they get it right. The fact that I am recognized by not only the service professionals but also the sales professionals (Spiro) m More

by ssteinbronn1967
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Hand , David in finance

Feb 26, 2024

Volkswagen of South Charlotte responded

Hi, we're glad to hear our staff took such great care of you! Here at Volkswagen of South Charlotte we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

January 25, 2024

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Employee Rating

Had a great expiernce trading my cat in for a newer model of the Taos and got the price I wanted More

by Aislinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Hahn, John Schmidt

Jan 27, 2024

Volkswagen of South Charlotte responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

November 20, 2023

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Employee Rating

Excellent customer service! Timely and very helpful. It is the people at this dealership that make me loyal to VW! More

by colleen.koss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 22, 2023

Volkswagen of South Charlotte responded

Hi Colleen, we're glad to hear our staff took such great care of you! Here at Volkswagen of South Charlotte we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

July 29, 2023

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Employee Rating

I had a fantastic experience with Moe! This purchase what is my sixth Volkswagen and I have never had somebody go through all the features of the car with me and make sure I was set up bef More

by jennifersassman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 01, 2023

Volkswagen of South Charlotte responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Volkswagen of South Charlotte and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 12, 2023

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Employee Rating

VW of South Charlotte is a bait and switch house. Avoid. Avoid. Avoid. Scheduled in advance to have my sun roof seal replaced while I wait. 88$ part. 20 minute job. 1 hour later, they want to char More

by sailormeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 15, 2023

Volkswagen of South Charlotte responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact our Service Manager, John Schmidt, at (704) 552-6500 to share more details about your visit so we can make things right.

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