Joelle Williams

Horrible buying experience - took nearly 4 hours after finalizing a cash deal to get thru Finance to sign papers and write a check. Vehicle delivery still wasn't completed and rushed cleaning, discovered finalizing a cash deal to get thru Finance to sign papers and write a check. Vehicle delivery still wasn't completed and rushed cleaning, discovered interior not cleaned or vacuumed. Follow up emails and texts to Used Car management were sent with no responses and had to get the Customer Relations Manager involved to attempt to get any resolution. I have purchased vehicles from this Toyota dealership for over 40 years but will seriously question future dealing with this poor management situation. Adding to the initial review after numerous other issues regarding being overcharged were uncovered after nearly a month. I was overcharged for the title fee which was discovered by the dealership and a check sent. After reviewing my credit card statement I discovered the $1,000 deposit that I was told wouldn't be charged because this was a cash deal was charged to my credit card and I only found out a month later when my statement was received. I had asked the Finance person numerous times if the $1,000 deposit was charged to my credit card I was told no when my paperwork was signed for this cash deal. Again, I had to contact Customer Relations Manager to get the deposit and interest reimbursed to me. A month later my sale and issues have been resolved! I am trying to figure out how so many issues could have occurred in 1 simple sale, a cash transaction no less. More

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I was initially nervous about being a first time car buyer but Corwin took great care of me. I’m extremely happy with my new car. Definitely recommend corwin. buyer but Corwin took great care of me. I’m extremely happy with my new car. Definitely recommend corwin. More

by ShayL Verified Customer Verified Customer

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Purchased a used 2023 4Runner on 12/31/2024 as a temporary vehicle until the new 2025 4Runners Hybrids arrive and made sure the sales people were aware of this. It took nearly a month to get a sati temporary vehicle until the new 2025 4Runners Hybrids arrive and made sure the sales people were aware of this. It took nearly a month to get a satisfactory conclusion to the sale. This particular Used Car Mgr was of little if any help in the process and I had to reach out to the Customer Relations Mgr to get my multiple issues resolved. He would not respond via text or phone calls until I had the Customer Relations Mgr involved. I was at the dealership to have the detailing re-done as part of the vehicle delivery for 2 hours on 1/27 and this manager didn't even bother to introduce himself to me or offer any apology which could have gone a long way to helping turn a negative experience around. I have purchased numerous new vehicles from this Toyota dealership over the past 40 years but after this last situation I will be making my next purchase for the new 2025 4Runner Hybrid once they start arriving at the other Colorado Springs Toyota dealership or have to travel to Denver to the Stevinson Toyota East dealership. This unprofessional management behavior will end up losing this dealership a $65,000 - $70,000 sale. More

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The buying and financing process was smooth and efficient. Was in and out of there in record time. Very knowledgeable staff. No pressure sales and financing was greatly appreciated. efficient. Was in and out of there in record time. Very knowledgeable staff. No pressure sales and financing was greatly appreciated. More

by MJBATTMAN Verified Customer Verified Customer

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Very knowledgeable and professional staff. Would recommend purchasing from them without hesitation. I would like to commend Luke Nienaber for his outstanding customer service. Would recommend purchasing from them without hesitation. I would like to commend Luke Nienaber for his outstanding customer service. More

by RPARKS63 Verified Customer Verified Customer

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Corwyn Toyota is a Great Dealership. The staff was very professional.. A wonderful car buying experience. The staff was very professional.. A wonderful car buying experience. More

by CEC502003 Verified Customer Verified Customer

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all good. Dean was excellent, timely and great follow up. Appreciate the approach and explanations Dean was excellent, timely and great follow up. Appreciate the approach and explanations More

by BLYERSIN Verified Customer Verified Customer

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Doug and Troy are very low pressure sales people. This is the 4th vehicle i bought from Doug here. When I need another vehicle I will use Doug or Troy again. I do not like the people who do the detai This is the 4th vehicle i bought from Doug here. When I need another vehicle I will use Doug or Troy again. I do not like the people who do the detailing of a new vehicle they do a really terrible job. Windows not clean and have hand prints all over, windshield inside not cleaned at all. The outside of the vehicle was streaked. There was no attention to detail from those who do the detailing. More

by LIVETORIDE1234 Verified Customer Verified Customer

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Amazing staff, great facility and really cares about the customer. The sales team bent over backwards to get two separate deals done and my family really appreciates it. customer. The sales team bent over backwards to get two separate deals done and my family really appreciates it. More

by MATTMORAN1990 Verified Customer Verified Customer

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Giovanni was by far the best salesperson we have ever had. Would definitely recommend anyone work with him. had. Would definitely recommend anyone work with him. More

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