Joelle Maselli

Terrible service we took the car for change 10k miles and 10 min after 3 lights were in the car. Took the car again and the thermostat was bad supposed they fix everything and for 3rd in two days had to tak 10 min after 3 lights were in the car. Took the car again and the thermostat was bad supposed they fix everything and for 3rd in two days had to take it back because the hood did not open and the motor has a strange noise. Won’t take my car there never again. Worst experience ever More

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Yameen was a pleasure to work with. With was direct, honest and delivered exactly what he could without over promising. When it came time to pick up the car he prepared everything in advance and made i honest and delivered exactly what he could without over promising. When it came time to pick up the car he prepared everything in advance and made it a smooth process from signing to delivery. More

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The person I dealt with was Larry Eacho-Houser,I asked for him because he was so awesome a year ago when I had an had an issue with my car,once again he was VERY helpful and professional, I had my car loo for him because he was so awesome a year ago when I had an had an issue with my car,once again he was VERY helpful and professional, I had my car looked at ,knew what it would cost ,explained to me and out of there with a rental car in under an hour,others were awesome also ,the person who got me situated with the rental car ,the receptionist, everyone!!Its great for a women to have a car person she can totally trust!@ More

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New way to lease a car It was an interesting way to purchase a car as we came in with an indication of price but without all details. However, Danielle and Eduardo took very It was an interesting way to purchase a car as we came in with an indication of price but without all details. However, Danielle and Eduardo took very good care of us and were critical in leasing the vehicle from Gunther. Both deserve 5 stars, which the system does not accept. The star rating does not work appropriately in this survey. More

by Rod Verified Customer Verified Customer

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Long, Misleading, Offended I worked with James Barash who originally leased me a base Passat 3 years back. Due to numerous details I decided to buy out the car. I was quoted a I worked with James Barash who originally leased me a base Passat 3 years back. Due to numerous details I decided to buy out the car. I was quoted a specific number and waited long and patiently. Upon signing paperwork with Joelle? (I forget), I was told my payment would be much higher than originally given by James. James' incompetency led him to neglect checking certain numbers and his assumptions of the numbers were given to me in a factual manner. When I refused this new number he had a hissy fit like my four-year-old daughter and stormed off. Far from quality for a salesman. You should review the video recording and put it on Gunthers "New Employee Guidelines of What NOT to do." Regardless, Joelle made magic happen and kept working hard to make me happy. I commend his assistance in the tough position that James forced him into. Otherwise, the atmosphere was cold and while eavesdropping on random employees for lack of anything better to do while I waited for ages, I heard a lot an employee rip apart someone on a phone call loud enough to make me uncomfortable. The gentleman who assisted in the area of getting the car returned was incredibly helpful with advice and genuine hustle for a customer. I think it was Benjamin. Otherwise....pretty xxxxty experience. More

by JDKAPLAN24 Verified Customer Verified Customer

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Crunching numbers, stable, reliable dealership We have bought several cars here. Happy with the service we have received. A dealership with integrity and employee retention. Worked with Yameen thre We have bought several cars here. Happy with the service we have received. A dealership with integrity and employee retention. Worked with Yameen three years ago and have come back to make another deal. We have leased and purchased here and enjoy working with Gunther. More

by ELLen Verified Customer Verified Customer

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An excellent experience Thank you to Hanson ENNAI for making my visit an excellent experience. He was professional, patient, knowledgeable, showed urgency when needed and bas Thank you to Hanson ENNAI for making my visit an excellent experience. He was professional, patient, knowledgeable, showed urgency when needed and basically turned me from a "not so impressed with service at Gunther VW" and definitely having my eyes on other solutions, into one that will give "thumbs UP" to the company. He reflects positively upon the Gunther Dealership. More

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