Joelle Inoma

Gregg and Joelle were awesome, they made sure that I walked out with the car that I wanted. I will definitely recommend them to everyone! walked out with the car that I wanted. I will definitely recommend them to everyone! More

Report | Print

Not a very good feeling when the Finance Manager thinks you were born yesterday and have no knowledge of leasing cars. With putting down the first month's payment, Myron chose to quote me $882 for 36m leas you were born yesterday and have no knowledge of leasing cars. With putting down the first month's payment, Myron chose to quote me $882 for 36m lease, $862 for 32m, and $841 for 42 months for a Trade-In payoff of $19,073 for a 2024 Jeep Latitude with the Altitude package (selling for 31k). Mind you, my credit score is well over 800. I have leased from this dealership a minimum of four times and have never dealt with such nonsense. When I went up to Myron, he waved me over but didn't get off his personal phone call. I started to explain how the quote was not only ridiculous, but also insulting. I then noticed he quoted me for a completely different vehicle than the one I wanted, I assume because he wanted to get rid of the blue SUV on his lot, had the wrong Salesperson attached to the quote (the only other female other than Joelle). Joelle was wonderful by the way, and I truly felt bad for her because her efforts went down the drain as soon as Myron and Gregg (another FI manager) got involved. Gregg will get his own review. He had me waiting for an hour until 9pm just to waste my time, insult my intelligence, and then have the gall to mock me when I said I was calling corporate, to whoever he still had on the phone saying "Ohhhhh she's going to call corporate." This is not even good behavior for a child, let alone a grown man, in a managerial role in a professional setting. I am appalled at how I was treated and will never consider leasing from HCDJR Owings Mills again. Myron, you had one job, and you failed miserably. I'm embarrassed for the Heritage brand. More

Report | Print

Joelle and Jason wass really professional and help me in all process, 100% recommended everiting all process, 100% recommended everiting More

Report | Print

Excellent experience at this dealership! Joelle was an amazing salesperson! Knowledgeable about the vehicle we purchased! Joelle was an amazing salesperson! Knowledgeable about the vehicle we purchased! More

Report | Print

Thank you so much to Joelle in the sales department for helping me upgrade to a newer Jeep and make the process so easy! She’s so nice and was helpful from start to finish. I definitely recommend going to helping me upgrade to a newer Jeep and make the process so easy! She’s so nice and was helpful from start to finish. I definitely recommend going to her! More

Report | Print

This is my second time buying a car at this dealership and it went just as well this time! Everyone there is helpful and you can tell they really care about the customer. and it went just as well this time! Everyone there is helpful and you can tell they really care about the customer. More

Report | Print

I can’t sing enough praises about Joelle. She has helped, not only myself, but my sister AND friend get a vehicle. And each experience just got better and better. Shandly was also a very easy She has helped, not only myself, but my sister AND friend get a vehicle. And each experience just got better and better. Shandly was also a very easy going and approachable manager. Nothing but high marks from my family and I More

Report | Print

Everytime I am at the dealership, Joelle is a pleasure to work with. She is very kind and compassionate and makes sure her customers are getting the best bang for their buck! work with. She is very kind and compassionate and makes sure her customers are getting the best bang for their buck! More

Report | Print

Very good services and kind assistances They understood what I was looking for Thank you for the help what I was looking for Thank you for the help More

Report | Print

Joelle is amazing to work with! ! I’d buy again from her again and again!! I love Heritage because of her. ! I’d buy again from her again and again!! I love Heritage because of her. More

Report | Print