Joel White | Page 20

Joel was an excellent service consultant, he kept me up to date with all the work progress, he also worked with me and the extended warranty company which was some extensive work and he did it with a great to date with all the work progress, he also worked with me and the extended warranty company which was some extensive work and he did it with a great attitude, he was super friendly as well and I felt like he really was looking out for me. The vehicle did have some body damage front lip and scratches at front bumper from being serviced More

by kjpalcaraz Verified Customer Verified Customer

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Joel responded to my questions transparently and scheduled the service working my hours. Also made a loaner car available. It was very helpful and convenience. scheduled the service working my hours. Also made a loaner car available. It was very helpful and convenience. More

by ktaesan Verified Customer Verified Customer

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Joel at the service desk has excellent customer service. While waiting for my car he always checks in with me and walks me through the steps. While waiting for my car he always checks in with me and walks me through the steps. More

by vlangwin Verified Customer Verified Customer

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Great service experience. They did an excellent job in a timely fashion. Both friendly and professional. They did an excellent job in a timely fashion. Both friendly and professional. More

by juliav3 Verified Customer Verified Customer

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I have nothing but positive things to say about the service I have received from this dealership. Joel does an exceptional job. service I have received from this dealership. Joel does an exceptional job. More

by sescorbin Verified Customer Verified Customer

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Please make sure Joel sees this review. Everyone we know and asked for recommendations has said NOT the dealership, too expensive for car repairs. I needed to go to Infiniti because Edmon Everyone we know and asked for recommendations has said NOT the dealership, too expensive for car repairs. I needed to go to Infiniti because Edmonds Automotive (in Edmonds) could not fix a power board. Kudos to Edmonds, they did not charge me and they sure tried. First met Joel then. I was struck by how he conveyed integrity, honesty, professionalism, knowledge. I retired as a Director within Marketing of a major pharmaceutical company. Joel reminded me in particular of my last Global Vice President, Dr. Cameron Durrant. I was fortunate to be on his team. He was highly regarded within the company and given a billion dollar drug to bring to market. Infectious Diseases doctors praised our marketing. Unheard of! As Dr. Durrant sought to limit the drug's usage, an important antibiotic for resistant, and deadly pathogens. Over-use would potentially lead to more resistance. I share this example because Dr. Durrant was a man of the highest integrity. He did the right thing. I will return to Infiniti because of Joel, who I feel will do the right thing for the customer. As the face of Infiniti for me, I could not ask for a better example of the quintessential service manager. I'm pleased with the three times I've needed to bring my older 2001 Infiniti QX4 in for service. Trust is important, and I trust Joel because, like Dr. Durrant, I just know he'll do the right thing for me each and every time. And that is priceless. More

by PSMITH264 Verified Customer Verified Customer

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Easy to get an appointment, they listened to my concern and found the problem, just didn't get it fixed all the way. and found the problem, just didn't get it fixed all the way. More

by glodunn Verified Customer Verified Customer

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Joel the service person was very helpful, knowledgeable and efficient and he was friendly and personable and efficient and he was friendly and personable More

by bchanlin Verified Customer Verified Customer

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Joel was great, he greeted me at the door and took me right in. I waited for my car and it was done approx. half hour early. Clean and ready to go. GREAT JOB!! right in. I waited for my car and it was done approx. half hour early. Clean and ready to go. GREAT JOB!! More

by woodyinseattle Verified Customer Verified Customer

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Joel was awesome in helping the entire solution. My door had stopped locking with key and apparently needed stone post change. Joel ensured to help fix it with pickup and drop. My door had stopped locking with key and apparently needed stone post change. Joel ensured to help fix it with pickup and drop. More

by bansal.navin Verified Customer Verified Customer

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