Joel Viescas

Very attentive and professional and helpful . .they answered my questions and beyond.. thank u very much .they answered my questions and beyond.. thank u very much More

by cynthiadomi100 Verified Customer Verified Customer

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This Mazda dealership is the best! They offer amazing service. Alexis, Alejandra, and Marcie go above and beyond! They offer amazing service. Alexis, Alejandra, and Marcie go above and beyond! More

by JOANAC7 Verified Customer Verified Customer

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Great customer service from the service desk and the technicians who worked on my Mazda. Great job 😌 technicians who worked on my Mazda. Great job 😌 More

by VPENA1610 Verified Customer Verified Customer

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always go there for service, love the girls! and the quality of service as well and the quality of service as well More

by MDALISA2000 Verified Customer Verified Customer

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Viva Mazda's service department is first class! They always keep me informed about what is happening with my Mazday CX9. They let me know what service my vehicle needs ahead of when it is due. They always keep me informed about what is happening with my Mazday CX9. They let me know what service my vehicle needs ahead of when it is due. More

by PERCYQH55 Verified Customer Verified Customer

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Service was excellent as well as costumer service, also they provide taxi service from the dealership to home and vice versa. Thank you. they provide taxi service from the dealership to home and vice versa. Thank you. More

by arceniodelgado33 Verified Customer Verified Customer

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Excellent customer care! Polite and empathic personnel . Very clean restrooms, comfortable accommodations while waiting for car Polite and empathic personnel . Very clean restrooms, comfortable accommodations while waiting for car More

by veronicawilliams2002 Verified Customer Verified Customer

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Clean, looks good, pros in service department, like getting the video on recommend work needed. getting the video on recommend work needed. More

by RAYGETSEMAIL Verified Customer Verified Customer

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Great communication and great service. Service was fast and friendly. I highly recommend Mazda to all my friends Service was fast and friendly. I highly recommend Mazda to all my friends More

by GIBMIN26 Verified Customer Verified Customer

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Called and asked if you take walk ins, was told yes, when I arrived, I was told I needed to make an appointment (first available 5 days later). After some back and forth on if you do take walk ins I was told I arrived, I was told I needed to make an appointment (first available 5 days later). After some back and forth on if you do take walk ins I was told "you can leave your car, and we will get to it when we get to it". We rarely use this, so repair was not urgent but dropping it off Saturday was the most convenient. Later that afternoon I received and accepted the quote. While on the phone I mentioned to them I had an additional concern about the cabin light staying on and asked if the tech could look into that. I got resistance and told I took the car in for a check engine light, so it wasn't looked at. When car was ready on Wednesday, I was called with a total. I was not told you do not accept cash, or that there is a processing fee for credit cards. The communication process needs major improvement. While going back and forth about walk ins I called Rudolph Mazda: Do you take walk ins//Not on Saturdays, but you are welcome to bring your car and we will look at it first thing Monday//Thank you//You're welcome, see you here! The only reason we did not take the car to Rudolph is cause your team finally agreed to accept the car. You are not providing any service free of charge, so why do I feel as if I was being discouraged from giving you money ($828.86 to be exact). It would have been more if you would have serviced the cabin light issue. Your dealership is near my home, but I will gladly drive the 25 miles/30 minutes if it's going to be this annoying every time. On a more positive note, your service tech did an excellent job, from the video explanation to the work performed (I give him 5 stars). More

by JMG1148 Verified Customer Verified Customer

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