Joel Vargas

To whom it may concern, I’m writing to express my complete and utter frustration with the disastrous experience I had at John Eagle Dealership. From start to finish, your service department showed a complete and utter frustration with the disastrous experience I had at John Eagle Dealership. From start to finish, your service department showed a staggering level of incompetence that wasted my time and left me with zero confidence in your team. To begin with, the service techs—specifically Edgar and Joel—demonstrated a complete lack of professionalism and technical skill. Basic issues were either misdiagnosed or outright ignored, and their communication was poor to nonexistent. I had to chase for updates, only to get vague or conflicting answers. As if that wasn’t enough, when I attempted to escalate the issue, I was met with more incompetence from the supposed “Director of Service,” Marcus. Rather than taking accountability or providing any real solution, Marcus did absolutely nothing to help the situation and wasted even more of my time with empty promises and zero follow-through. It’s honestly shocking that someone in a leadership position could be this ineffective. I came to John Eagle expecting reliable service and was instead met with delays, confusion, and a total disregard for my time. This experience has been nothing short of infuriating, and I would strongly caution others from trusting their vehicle with your team. Do better. More

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It was very busy when I showed up to my appointment, but I felt well taken care of. I felt well taken care of. More

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Joel at the service department is always really helpful and answers all my questions. I would recommend him as your advisor. and answers all my questions. I would recommend him as your advisor. More

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I purchased my van from John Eagle Honda of Dallas, and I’ve always had a great experience with them. When I brought it in for service this time, Joel Vargas walked me through the process clearly, gave me I’ve always had a great experience with them. When I brought it in for service this time, Joel Vargas walked me through the process clearly, gave me a solid timeline, and ensured all the necessary work was done. They fixed my van, washed it, and had it ready in less than 24 hours. It drives perfectly now, and I’ll continue coming back for all my service needs. Big thanks to Joel and the team! More

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Joel is always excellent, very helpful. Looks out for my best interest. Will recommend 100% Looks out for my best interest. Will recommend 100% More

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John Eagle always takes care of my service needs for my Accord and Joel always does a great job! Accord and Joel always does a great job! More

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Give a bravo to all the team special to Joel vargas for his professional customers service his professional customers service More

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Having been coming since 2003. Never an issue. Joel is awesome service advisor and makes sure everything is right Never an issue. Joel is awesome service advisor and makes sure everything is right More

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I had a fantastic experience for my car service! From start to finish, everything was smooth and efficient. Joel Vargas took great care of me, providing excellent customer service and making sure al From start to finish, everything was smooth and efficient. Joel Vargas took great care of me, providing excellent customer service and making sure all my concerns were addressed. The service was quick, professional, and thorough. I truly appreciate the attention to detail and friendly atmosphere. I’ll definitely be returning for future maintenance. Highly recommend! More

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Everyone there was very nice. Service people were easy to work with and professional during my visit. Service people were easy to work with and professional during my visit. More

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