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Joel Heater
Joel Heater at Shottenkirk Superstore
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Joel Heater

Service Advisor

Shottenkirk Superstore

309 S Gear Ave
West Burlington, IA 52655

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4.2
13 Reviews
4.2

13 Reviews

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13 Reviews of Joel Heater

November 14, 2024

Dealership Rating
Employee Rating

Every person you encounter the moment you step out of your vehicle, acknowledging, smiling and kind. More

by DAN.ANNE
Recommend Dealer
Yes

Other Employees Tagged: Troy Moretz, Joe Gates , Lucas Newlan

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Nov 15, 2024

Shottenkirk Superstore responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Superstore!

October 30, 2024

Dealership Rating
Employee Rating

quick, polite, and timely, i'm done, no more to say today and yesterday and tomorrow More

by DKADKISSON018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Wilson, Matt Weir

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Oct 31, 2024

Shottenkirk Superstore responded

Hi, thank you for sharing your experience with us. We appreciate your feedback!

October 25, 2024

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Employee Rating

Service was thorough and complete. Office staff were friendly and explained ever. Very pleased over all More

by TAJOHANNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Wilson, Matt Weir

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Oct 28, 2024

Shottenkirk Superstore responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Superstore in the future!

October 22, 2024

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Employee Rating

Matt kept me informed while I was waiting. I will never go anywhere else for service More

by TROYPATT99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Allen, Tanya Wilson, Matt Weir

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Oct 23, 2024

Shottenkirk Superstore responded

TROY, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Superstore. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 10, 2024

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Employee Rating

II own 2 Kia’s and would not have them serviced anywhere else. Reliable staff and mostly fair pricing. More

by MOZ4647
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 11, 2024

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 06, 2024

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Employee Rating

You really want me to tell everyone that you took 2 months to complete repairs on my car? That I called and left messages a couple times a week and NEVER got a call back? That only after I called the More

by DWH1016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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October 03, 2024

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Employee Rating

awesome everyone was very friendly and exceptionally helpful offered to take me home and bring my car to me when it was done which they did More

by NORATODD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Savage, Tanya Wilson, Matt Weir, Tim Boney, Cody Mason

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Oct 04, 2024

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 30, 2024

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Employee Rating

Not sure exactly what was done but the parts aren't there for the recall so I have to bring back another day took me a while to find my car when they brought it back to my work but other than that great More

by MICHDUNN71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Savage, Tanya Wilson, Matt Weir, Tim Boney, Cody Mason

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Oct 01, 2024

Shottenkirk Superstore responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 27, 2024

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Employee Rating

Everyone is always ready to help when you need it and I really appreciate that. More

by DIXON83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tanya Wilson, Matt Weir

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Sep 30, 2024

Shottenkirk Superstore responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Superstore!

September 27, 2024

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Employee Rating

Made appt 2 weeks in advance, and first appt, took 2 hours for oil change and tire rotation, then got called later to go back and torque lugnuts More

by T.POGGEMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 30, 2024

Shottenkirk Superstore responded

Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Superstore

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