Joel Garcia
Joel Garcia at INFINITI of Birmingham

Joel Garcia | Page 3

General Manager

INFINITI of Birmingham

1804 Montgomery Hwy S
Hoover, AL 35244

Contact Me
5.0
69 Reviews

Dealership Experience

7 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

5.0

69 Reviews

Write a Review

69 Reviews of Joel Garcia

September 13, 2023

Dealership Rating
Employee Rating

Infiniti of Bham in my opinion is stellar in every way; integrity, honesty, will take responsibility for repairs when possibly should be on customer’s end; fair and above fair deals; doesn’t intend to chea More

by wandaehendrix
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tiffany Williams , Timberly Green, Jessica White

August 09, 2023

Dealership Rating
Employee Rating

I recently purchased a QX50 With the superior help of Tiffany Williams. Tiffany has been the most professional and well spoken salesperson I've ever encountered. She videoed my vehicle and her voice is g More

by rhondalgardner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Mitchell, Julius Robinson, Tiffany Williams , Shane Perkins

February 14, 2023

Dealership Rating
Employee Rating

FIRST CLASS ALL THE WAY. ..THIS IS MY 3RD NEW INFINITI, AND JOEL GARCIA HAS BEEN INCREDIBLE EVERY TIME...ALWAYS DELIVERED WHAT I WANTED, AND HIS SALES TEAM, EXPICALLY KEON PET More

by Jody
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Dudley, Keon Pettway

Feb 18, 2023

INFINITI of Birmingham responded

Hi Jody! We're so happy we were able to help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!

February 06, 2023

Dealership Rating
Employee Rating

Very fair no pressure process. Very professional sales person. Very pleased with value for trade in. More

by Piliegm
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jason Dudley

Feb 08, 2023

INFINITI of Birmingham responded

Piliegm, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Infiniti Of Birmingham. We can't wait to see you again, have a great day.

December 06, 2022

Dealership Rating
Employee Rating

They have had our car in service for repairs for 4 weeks. Promised to have ready 2-3 days. After two weeks we called and have had several different stories. We have had several people promise to call and nev More

by MelissaLewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 10, 2022

INFINITI of Birmingham responded

We are sorry for the delays with your vehicle and understand your frustrations. As explained, we were waiting on several parts that were on back order. We look forward to earning your business in the future.

Dec 10, 2022

MelissaLewis responded

First it was a transfer case, then we still don’t know what is wrong and we need you to give us 15.00 for gas so he can drive it more (hadn’t called to ask for the gas money), then, we are short staff and have a lot of customers…… all from service dept. Then Joel said it was the insurance process dragging. Our issue was that we had to call every time and we didn’t call the first time until they had it nine days. Then we called every time after that because after being promised a call in the next few minutes or hours they did not. And we were told a different story by every person we talked to. Communication and integrity….. telling the truth and keeping your word, that is what we were expecting and asking for every time we called. The wait would have been easier if we had communication and transparency. We came to you because we have bought or leased four cars from your dealership over the last 15 years. We just expected quality customer service and experience from Infiniti. Once we contacted Joel (the general manager), the car was fixed and returned within 3 days. So he did keep his word on that and it is appreciated. I feel like we should not have had to get him involved if service dept. had communicated, followed up and been transparent. Car enter serviced department Nov. 8 at 9:53 am and was completed Dec. 7th. Picked up Dec. 8th.

October 27, 2022

Dealership Rating
Employee Rating

We recently purchased our second Infiniti vehicle with Infiniti of Birmingham. It was truly a great experience as the staff and Blake our dealer was truly very informative on all of the things we needed More

by Woodsangela219
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Mitchell, Tristin Harvey , Timberly Green, George "Tony" Mickens, Angel Neal, Blake Temple

Oct 31, 2022

INFINITI of Birmingham responded

We're glad you had such a wonderful experience with Blake Temple and Infiniti of Birmingham! We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 27, 2022

Dealership Rating
Employee Rating

I met some awesome people here! Grace (in sales) stepped in on my deal and assisted with a smooth completion. I greatly appreciate her being easy to communicate with, reachable and More

by QX60
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Mitchell , Timberly Green, Grace Marshall, George "Tony" Mickens, Blake Temple

Aug 31, 2022

INFINITI of Birmingham responded

Thank you again for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help. We hope you have a great day!

March 23, 2022

Dealership Rating
Employee Rating

Joel Garcia is a TRUE professional. In athletics, a truism is that the team(usually) takes on the personality of the coach. I’ve also seen this in the business world and is certainly More

by harry.burton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 25, 2022

INFINITI of Birmingham responded

We would like to thank you for this fantastic review. It’s great to hear that our team helped to make your experience such a positive one. Enjoy your new vehicle!

January 02, 2022

Dealership Rating
Employee Rating

Joel, Mark, and Tony are great. Easy to work with, flexible and creative. I will continue to purchase from Infiniti of Birmingham. Jim C. More

by jim.w.conte
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Mitchell , George "Tony" Mickens

June 30, 2021

Dealership Rating
Employee Rating

Amazing staff and Kyle is the BEST! They actually care and look out for their customers. We will be Infiniti customers moving forward! Kyle walked us through everything. Highly recommend asking for Kyle R More

by Ramonagraffeo
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kyle Roberts

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