Marlin is the best and only service advisor that we have
had the pleasure to deal with at Rapids Honda. He is alway accommodating and willing to work with you in any situation.
had the pleasure to deal with at Rapids Honda. He is alway accommodating and willing to work with you in any situation.
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by kja040569
Verified Customer
Verified Customer
Jul 28, 2021 -
Rapids Honda responded
Thank you for your business and this review. We're happy to hear Marlin and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Amazing customer service. Great to work with and easy to
talk with. When Eli didn't know the answer, he found it for us. Thank you!
talk with. When Eli didn't know the answer, he found it for us. Thank you!
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by tlscheler
Verified Customer
Verified Customer
Other Employees Tagged:
Eli Lundebrek
Jul 24, 2021 -
Rapids Honda responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rapids Honda, we look forward to having you as one of our valued customers for many more years to come!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Joel was very friendly and informative. He makes the
whole experience effortless, explaining and guiding at every step. I came in to view and test drive a Honda being using Toyota for over 10yrs. I ende
whole experience effortless, explaining and guiding at every step. I came in to view and test drive a Honda being using Toyota for over 10yrs. I ended up leaving with a new Honda. Go, Joel !!!
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by CocoZini
Verified Customer
Verified Customer
Other Employees Tagged:
Kristina Andriyesh, Katie Young
Jul 16, 2021 -
Rapids Honda responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joel and the team, and we hope you enjoy your new Honda!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
We were fortunate to find Joel as our sales person. (we
cornered him in the parking lot as he was leaving another customer). We needed lots of guidance as we hadn't purchased a car in years. He was very
cornered him in the parking lot as he was leaving another customer). We needed lots of guidance as we hadn't purchased a car in years. He was very friendly, patient and knowledgeable. He could explain things that made it easy to understand. We truly enjoyed working with Joel.
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by sandrajensen68
Verified Customer
Verified Customer
Other Employees Tagged:
Kristina Andriyesh, Katie Young
Jul 16, 2021 -
Rapids Honda responded
Thank you, Sandra, for your feedback on your recent visit to Rapids Honda. I'm glad to hear that Joel was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Joel was super friendly and knowledgeable. Haven't bought
a new car in a lot of years and he supported us each step of the way. Christian who processed our paperwork was funny and super clear when explaining
a new car in a lot of years and he supported us each step of the way. Christian who processed our paperwork was funny and super clear when explaining things - he was so helpful through that process
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by christine.silvis
Verified Customer
Verified Customer
Other Employees Tagged:
Roy Lacey, Christian (processed our paperwork)
Jul 15, 2021 -
Rapids Honda responded
Thank you, Christine, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Joel and Christian here at Rapids Honda.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Friendly sales people. Knowledgeable. Cons is it takes
hours from time you pick out car, fill out documents, sign for it, and drive away. Way too long process! Need to cut out at least 2-3 hours from proc
hours from time you pick out car, fill out documents, sign for it, and drive away. Way too long process! Need to cut out at least 2-3 hours from processs.
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by lwlucylu
Verified Customer
Verified Customer
Jul 09, 2021 -
Rapids Honda responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Glad your sales department was willing to negotiate my
trade in
trade in
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by ajzeece
Verified Customer
Verified Customer
Other Employees Tagged:
Scott Andrews
Jul 02, 2021 -
Rapids Honda responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Fair and comfortable to discuss sales options with.
Willingness to be flexible.
Willingness to be flexible.
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by kbrothen
Verified Customer
Verified Customer
Other Employees Tagged:
Scott Andrews, Katie Young
Jun 23, 2021 -
Rapids Honda responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Congratulations on your new vehicle!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
The service department is the slowest I’ve ever seen and
they can’t seem to be able to multi task. Won’t be bringing my truck there for any service
they can’t seem to be able to multi task. Won’t be bringing my truck there for any service
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by brian_springer
Verified Customer
Verified Customer
Jun 26, 2021 -
Rapids Honda responded
We're sorry, Brian, that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
Jun 12, 2021 -
Rapids Honda responded
We're sorry, Brian, that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com
I think things went well after they agreed to my
intentions of purchasing a car I would recommend your place to somebody I think I was treated well it took a while for them to understand what I was
intentions of purchasing a car I would recommend your place to somebody I think I was treated well it took a while for them to understand what I was going to do and what I was going to pay for the car I found a flaw in the car I brought it back and they agreed with me and they're going to replace the thing that I found I'm waiting for them to contact me when that part comes in other than that I hope you have a wonderful day
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by ptbohmer
Verified Customer
Verified Customer
Jun 09, 2021 -
Rapids Honda responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Ken Grantwit
(952) 207-7800
kgrantwit@rapidshonda.com