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LeadCar GMC Utica

Utica, NY

4.2
97 Reviews

5700 Horatio St.

Utica, NY

13502

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97 Reviews of LeadCar GMC Utica

October 17, 2024

Great experience with my salesman Ray on the start to finish process of:testing,pricing, trade-in and delivery of my vehicle. More

by dcieplenski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby, Raymond Bennett
Oct 28, 2024 -

LeadCar GMC Utica responded

It’s wonderful to know Ray made such a positive impression on your experience! We’ll be sure to pass along your feedback, as it truly motivates and inspires our team.

May 07, 2024

I came in to discuss my lease end and see what my options were for my next lease. Ray helped me select the best vehicle for my needs, and he and the financing team set me up with the best deal. Ray is very p More

by Bettybsal56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Bennett
Oct 28, 2024 -

LeadCar GMC Utica responded

We love hearing how Ray went the extra mile for you! They bring so much care and dedication to their work, and we’re grateful to have them on our team. Thank you for sharing your kind words!

April 30, 2024

The sales people were great the dealership was very nice they had a good inventory of everything More

by george59gay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timothy Clark And Shelby , Joe Van Heusen, Bridgette Boisvenue, Chanda Gantt, Nicholas Sanchez
Oct 28, 2024 -

LeadCar GMC Utica responded

We're glad you enjoyed browsing our selection and found the perfect fit! Thank you for the wonderful feedback and for choosing LeadCar.

January 17, 2024

Pleasant and easy to deal with, professional but salesperson did not have correct financing rates. More

by Tjkmleroy2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chanda Gantt
Oct 28, 2024 -

LeadCar GMC Utica responded

We’re so glad you had a great experience! Thank you for choosing us and for taking the time to share this review. If you ever need anything, please know we’re here to help.

January 11, 2024

INTERNET SALESPERSON SUCKED! ! WOULDNT COROPERATE WITH WHAT THE CUSTOMER HAD ASKED AND WANTED. SALES IS SUPPOSED TO WORK FOR THE CUSTOMER AND THEIR IDEAS WITH WHAT THEY WANT, NOT More

by wjvh2002
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Bridgette Boisvenue Internet Sales Manager
Oct 28, 2024 -

LeadCar GMC Utica responded

We are sorry to hear that our service did not meet your expectations. We strive to provide excellent customer service and will be addressing this with our team.

January 02, 2024

Great customer service, very knowledgeable staff, they were all very polite and I feel they were also very honest and took their time going over the vehicle I purchased from them More

by amogensen96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymond Bennett
Oct 28, 2024 -

LeadCar GMC Utica responded

Thank you so much for your kind words! We're thrilled to hear about your experience with us and are grateful to have earned your business at LeadCar GMC Utica. Drive safely, and we look forward to seeing you again.

July 26, 2022

Great experience from start to finish. Inquire about a used vehicle, was called the next day and set up appointment. Ray our salesman was nice and professional. He did not pressure us into More

by Chadpenoyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack, Bridgette Boisvenue, Raymond Bennett
Apr 11, 2024 -

LeadCar GMC Utica responded

thank you for leaving this positive review!

March 17, 2022

I am generally not one to provide a review, but in this case I did want to take the time to recognize the tremendous experience I had buying a new Yukon from LeadCar. I started my search from my home stat More

by rcfarris75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis, Zach Wheelock, Aaron Pritchard, Bridgette Boisvenue
Mar 22, 2022 -

LeadCar GMC Utica responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. - The Carbone GMC Team

December 02, 2020

Poor business.I called to purchase a vehicle paying Poor business. I called to purchase a vehicle paying cash. They informed me the vehicle was for sale i immediately told them I will put a deposit o More

by Jim
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Tyler, Bridgette Boisvenue
Dec 04, 2020 -

LeadCar GMC Utica responded

Hello Jim, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact myself or a member of the sales department to get in touch so we can work towards an understanding. Thank you. Carbone Buick GMC Team

Dec 04, 2020 -

Jim responded

I do apologize for the bad review i did purchase from another dealer. Your staff let me down No communication other than when i called as per an agreement with bridget to come get the vehicle on Wednesday 11/2/2020 i have text messages saying the vehicle is secured for me to pirchase. I gave her cc information for the deposit which they never even took. I called to verify that they will. She told me tyler is doing it which he never did. This is why i was so dissatisfied and disappointed. I have my own business as well and to not follow-up with my customers would be huge mistake! Just as it was costly to your business for me not to make a purchase from carbone..

August 05, 2020

A complete disaster from the second I bought my new car which had obvious issues from the start. I will NEVER do business with ANY of Carbone ever again! They gave me the run around and to this day I canno More

by mcnamanager
Recommend Dealer
No
Employees Worked With
Carbone in general
Aug 07, 2020 -

LeadCar GMC Utica responded

We can assure you it was not our intention to give you the runaround. At Carbone Buick GMC, we strive to provide an elite level of customer service. After reading your review, it appears that your business was not handled in the way our customers have come to expect. We would be more than happy to discuss this situation with you or answer any other questions that you may have regarding the process. Please contact us directly so that we may begin to rebuild a trustworthy business relationship. Sincerely, Carbone Buick GMC Team

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