Joe Underwood
Joe Underwood at Serra Chevrolet

Joe Underwood

General Manager

Serra Chevrolet

7850 US-64
Bartlett, TN 38133

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4.5
57 Reviews

Dealership Experience

1 yr, 7 mos

Industry Experience

36 yrs, 6 mos

4.5

57 Reviews

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57 Reviews of Joe Underwood

October 20, 2025

Dealership Rating
Employee Rating

Easy and accurate transaction, couldn’t have asked for a better experience for my child’s first vehicle. More

by clydeconner1
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Jason Silverman, Rodney Huffman

October 01, 2025

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Employee Rating

The men that worked on my car did not put the plastic sheet on my seat before doing the work needed. Consequently, there was mud in the floor board that ran down to my step sides. The door panel was cov More

by judy6258
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bryant Ward

September 27, 2025

Dealership Rating
Employee Rating

Great service and return time. would recommend others. Would purchase another vehicle in the future More

by jeffchaudoin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryant Ward

September 26, 2025

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Employee Rating

The team was friendly, welcoming, and made the whole process smooth and stress free. Highly recommend. More

by mwalker16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rodney Huffman , Derrick Tucker

September 25, 2025

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Service was terrible. over charge and lie about time will be ready took 2 months More

by Stayton1990
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Bryant Ward , Matthew

September 19, 2025

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Employee Rating

Came in to purchase a vehicle for my daughter they provided fast friendly service my sells rep was A1 More

by derrick_mathews
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

September 10, 2025

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It was a very productive and satisfying experience thanks so much. They were very professional More

by rydo
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Recommend Dealer
Yes

August 22, 2025

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Place was clean and the people were very friendly and very respectful and very helpful More

by Douglascarlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 21, 2025

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Employee Rating

Always get great service here; very pleased with their professionalism and technical expertise. Highly recommend More

by kurtzrobert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: BRYANT WARD, Bryant Ward , Mr. Guzman

August 19, 2025

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Employee Rating

Taylor was very helpful . I appreciate him and Joe very much thank you for blessing me with a brand new truck . Thank you More

by tiffanybellamy19
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Talyor

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