Joe Underwood
Joe Underwood at Serra Chevrolet
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Joe Underwood

General Manager

Serra Chevrolet

7850 US-64
Bartlett, TN 38133

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4.8
6 Reviews

Dealership Experience

1 yr

Industry Experience

35 yrs, 11 mos

4.8

6 Reviews

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6 Reviews of Joe Underwood

March 29, 2025

Dealership Rating
Employee Rating

Service center padded their bill with diagnostic charges for things that I literally told them about specifically when dropping off the car. Me : “The connection for the wheel speed sensor is bad and is ca More

by flyfishnichols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: I never spoke with or saw Angela or Zack, but the person who was supposedly the service manager clearly had zero regard for the reputation of the company that employed him and absolutely no concept of how to gain cumstomers, much less repeat ones.

March 28, 2025

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Employee Rating

Very fast and efficient with my repairs. I was in and out within 2 hours! More

by CHRIS
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela Wilson

March 28, 2025

Dealership Rating
Employee Rating

Did a good job and was quick. I always take my car there. I bought it there. More

by lcm7935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Imam, Angela Wilson

March 28, 2025

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Employee Rating

Dealership was very helpful in the process of my vehicle thanks for the good work. More

by Christopher Rogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zack Imam, Angela Wilson

March 28, 2025

Dealership Rating
Employee Rating

Edward Williams was great to work with. This is the second vehicle we have purchased from him. Would highly recommend. More

by joe.york
Service Communication
Recommend Dealer
Yes

March 28, 2025

Dealership Rating
Employee Rating

As always, the experience and service were great. Serra has been my go to service department for 20+ years. More

by tim.woolley
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

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