Joe Sullivan

Just bought a 2023 Honda Accord HYBRID from Royal. Traded in our 2015 Buick Regal that we had purchased from Royal in 2016. All of our maintenance has been done with them. I am 83 and started driving Traded in our 2015 Buick Regal that we had purchased from Royal in 2016. All of our maintenance has been done with them. I am 83 and started driving at age 13. Royal is, by far, the best dealership that we have ever had. Good work, fair prices and VERY helpful and friendly staff. An employee, and friend, Susan, introduced us to our sales person, Roger Selby. Roger took us under his wing and patiently but very skillfully took us through the anxiety-producing process of decision making. We are TICKLED with our new car! More

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Jake and the whole experience was great! We felt welcomed and he kept us updated at all times. The process was shorter than we anticipated, which was a pleasant surprise. I had a couple issu We felt welcomed and he kept us updated at all times. The process was shorter than we anticipated, which was a pleasant surprise. I had a couple issues with the car, which I was able to text Jake about and he got me set up with the service department right away. Tim and the service department were great as well! Very communicative and understating. This is definitely the best car dealer experience I’ve ever had. The whole Royal group gets an A++ in our book! Thank you all! More

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Good service took care of me and reached out to me after I purchased my vehicle to see if I needed anything Joe Sullivan is a man of his word! I purchased my vehicle to see if I needed anything Joe Sullivan is a man of his word! More

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I purchased a vehicle and still 30days or so later issues are still not made right. Manager seems cold and indifferent compared to others that have assisted. Disappointed in my 2nd purchase with Cadillac are still not made right. Manager seems cold and indifferent compared to others that have assisted. Disappointed in my 2nd purchase with Cadillac More

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Jake was very helpful and understanding of what I was shopping for and price range. Buick worked with to purchase a well needed vehicle. shopping for and price range. Buick worked with to purchase a well needed vehicle. More

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The experience with Royal Buick/GMC/Cadillac was the best experience with a dealership I’ve ever had in 30 years of buying cars. Jose was welcoming, gracious and very knowledgeable. Working with him was very experience with a dealership I’ve ever had in 30 years of buying cars. Jose was welcoming, gracious and very knowledgeable. Working with him was very pleasant. He was attentive and accommodating to our wishlist from our next vehicle. I highly recommend this dealership and salesman! More

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Daniel was very thorough and paid attention to every detail from the beginning. Very informative and professional. Very knowledgeable about every aspect of the car buying process. Smooth process till t detail from the beginning. Very informative and professional. Very knowledgeable about every aspect of the car buying process. Smooth process till the end of the delivery of the vehicle. His Manager Joe made sure I was taken care of and assisted in anyway he could. Very professional and helpful. I’ve never had such an easy and positive dealership experience such as this ever before! I will be coming back to purchase any other cars in the future! Thank you Royal! More

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I want to thank MaryLou Monroe our sales representative, she was wonderful. She did everything I has asked for and then some. Very professional and made you feel like you were special. She even had to ch she was wonderful. She did everything I has asked for and then some. Very professional and made you feel like you were special. She even had to change somethings for us for our preference with no problem. I had a couple of minor problems with my Cadillac that she got the reconditioning manager involved to have our problems fixed. I work for another dealer in town and have to say you guys have the right stuff. The sales managers Scott and Joe were great, always helpful. The service advisor Anthony was great with all he did for me. Even the service manager Jim Bingham came out to help me. Mr. Weitman, you have a great team and please thank them for us. Larry and Marie Fox More

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Very easy to work with. No hassle, no pressure, just looking out for the best interest of me the buyer. Jake took the time to walk me through the details and helped me under No hassle, no pressure, just looking out for the best interest of me the buyer. Jake took the time to walk me through the details and helped me understand things that didn’t make sense. Will be back for sure. More

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Our first purchase of a Cadillac and we highly recommend Royal! We encountered friendly, respectful and professional service from this location. We never felt pressured into a purchase and the dealership cl Royal! We encountered friendly, respectful and professional service from this location. We never felt pressured into a purchase and the dealership claims they like to treat you like family and it is refreshing to find out they actually do! We dealt primarily with Marylou Monroe who was absolutely amazing! We had additional assistance from Joe Sullivan and Amanda Hayes who were so very helpful during our purchase! Highly recommend Royal of Tucson and ask for Marylou! More

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