Joe Proulx
Joe Proulx at Premier Subaru Middlebury
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Joe Proulx

Parts Manager

Premier Subaru Middlebury

1660 Straits Turnpike
Middlebury, CT 06762

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5.0
18 Reviews
5.0

18 Reviews

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18 Reviews of Joe Proulx

October 02, 2023

Dealership Rating
Employee Rating

Rachel was very helpful and knowledgeable Very pleasant. Joe in financial walked me through all the paperwork Carlos did a very good job of explaining the car to me. More

by Rplgoon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rachel Santos, Carlos Batista , Joseph Hernandez

Oct 28, 2023

Premier Subaru Middlebury responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 31, 2023

Dealership Rating
Employee Rating

6 cars later - another great experience! Very friendly and helpful from sales to finance to service! A+++ More

by ri4mo7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Batista , Mike Larover and Joe Hernandez

Oct 28, 2023

Premier Subaru Middlebury responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

June 30, 2023

Dealership Rating
Employee Rating

What a great experience! Rachel Santos helped me purchase my first Subaru, a daunting task for certain. I've worked with many different dealerships since my first car years More

by Jim Todd
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Martinelli, Rachel Santos, Gretchen Guevara , Carlos Batista

March 21, 2023

Dealership Rating
Employee Rating

Great experience 1000% satisfied would recommend if your looking for your next car this is the place to consider More

by teejay0730
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 23, 2023

Premier Subaru Middlebury responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks again for the recommendation, and have an amazing day!

December 27, 2022

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Always quick and efficient work. Prices are the same as with other mechanics in my area, so I rather go to Premier. Staff is friendly and they even help me with issues about using fe More

by ellenrichard1919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Way, Charles Stout

Dec 29, 2022

Premier Subaru Middlebury responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

June 13, 2019

Dealership Rating
Employee Rating

So easy So transparent, attentive, and helpful. Everyone in the building at Premier in Watertown. My salesman AJ was the absolute best. Was in and out as quic More

by P.mecca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Aj Daluz

Jun 24, 2019

Premier Subaru Middlebury responded

We appreciate the 5 star rating and review! We are happy to hear you had a great experience with the Premier Team. We look forward to seeing you again soon!

September 10, 2018

Dealership Rating
Employee Rating

Vincent was very helpful and super friendly Vincent made the whole process very easy and fun. Great overall guy who loves his job. He brought us food, shirts and anything we needed. He was alway More

by Jonshirk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Vincent Davis

Sep 12, 2018

Premier Subaru Middlebury responded

We are so pleased to hear you had a positive buying experience. And we appreciate your customer loyalty! Thank you so much for taking the time to send us this feedback. We look forward to seeing you again.

July 17, 2018

Dealership Rating
Employee Rating

Parts department Called in the parts department and was passed on to Joe, asked him about a chrome tail pipe 2018 forester to see if they have it in stock and how muc More

by JRT
Customer Service
Friendliness
Price
Recommend Dealer
No
Jul 18, 2018

Premier Subaru Middlebury responded

We apologize for any frustration. We tried to explain on the phone that the part you inquired about is not the correct part for your vehicle. As you mentioned, we advertised the part you inquired on for less than Center so pricing is not actually an issue. The issue is the part you requested is not made for your vehicle, and the one that is made for your vehicle is more expensive through Subaru parts. We understand the choice is always yours to decide what you add to your vehicle however, we are obligated to advise if it is not made for your model as you would not be able to return if you installed and then were unhappy with the performance or appearance. In addition, any part added to a Subaru under factory warranty that is not made for that vehicle by SOA may ultimately negatively impact warranty coverage. Again, we are sorry for any frustration but my employee handled the situation in the manner we feel comfortable to best suit our customers and we understand if anyone makes a choice to move forward with their plan regardless of that information. Happy driving with your new Forester! Sincerely, Kerri Pacheco Vice President and General Manager

June 21, 2018

Dealership Rating
Employee Rating

My dream WRX and the team work at Premier Subaru. I had an overall amazing experience. I dread car shopping but Vincent Davis was an immense help and really cared about my concerns. He was awesome a More

by kortiz015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Sherry Antoni, Vincent Davis

Jun 22, 2018

Premier Subaru Middlebury responded

Kortiz015, Thank you for taking the time to write to us. We appreciate your feedback as well as your five star rating. We are pleased to hear you had such a positive experience at our dealership. Thank you for choosing Premier Subaru in Watertown & we hope to see you again soon. Sincerely, Kerri Pacheco, Vice President and General Manager

October 25, 2017

Dealership Rating
Employee Rating

I got a new car It was a great experience the whole time I was there. They were so friendly and made it very easy to decide what car I wanted because they were so hel More

by Quan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Patrick Longhi

Oct 26, 2017

Premier Subaru Middlebury responded

Thanks so much for leaving us a positive review, Quan! Come back and see us any time here at Premier Subaru in Watertown! Sincerely, Kerri Pacheco Vice President and General Manager

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