Joe Pearson

Mr. Scott Sutton, the Service Advisor who takes care of my vehicle service needs for the past few years, has been outstanding and professional. He advised and recommended services that fit my needs and cir my vehicle service needs for the past few years, has been outstanding and professional. He advised and recommended services that fit my needs and circumstances. He genuinely tries to help. I can count on him doing his best for me “within his assigned duties and authorities”. Often, he went beyond the call of duty to take care of my requests. More

by LH Verified Customer Verified Customer

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Service representative Amenda: Is very meticulous, courteous, polite, in that she provided me with the utmost customer service while handling all of my car repair concerns, needs which garner an everl courteous, polite, in that she provided me with the utmost customer service while handling all of my car repair concerns, needs which garner an everlasting impression that will allow me to recommend her to family and friends, in my community etc. Best Regards More

by david9271 Verified Customer Verified Customer

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Always detailed and they provide very good service. Service advisers are very thorough and keep you posted as to the status of your vehicle. Service advisers are very thorough and keep you posted as to the status of your vehicle. More

by gdpena68 Verified Customer Verified Customer

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Great customer service very pleasant very welcoming very warming very descriptive and very detailed on services warming very descriptive and very detailed on services More

by TONISHAARMSTRONG Verified Customer Verified Customer

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Best automotive service I’ve ever had. Treat every customer like they are important. Friendly, responsive, prompt service. Considerate of your time and needs. Accurate quotes before your c Treat every customer like they are important. Friendly, responsive, prompt service. Considerate of your time and needs. Accurate quotes before your car is serviced. Car is ready when estimated. Special shout out to Sam! She is the best!!! More

by RMcClain Verified Customer Verified Customer

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The problem was never fixed since early Mar 2024, the initial time I had the X5 for checked up on the warming light for engine service. A few days after l was told the problem was fixed, I took the vehic initial time I had the X5 for checked up on the warming light for engine service. A few days after l was told the problem was fixed, I took the vehicle to LA. It broke down on I5 at the canyon where there was no reception for wireless communication. The vehicle had to be towed to the dealership for another check up. This time, I was told there were two sensors in the engine which needed replacement. I spent a lot of money to replace them. I was told it was tested drives and everything was great. A few days later, the check engine warning light came on again. I took it back to the dealership to have it checked out. This time, I was told the cable connecting the battery needed to be replaced. The vehicle was in the shop from Jun 16 to Jul 26. I was told they were way for the part from Germany. When I picked up the vehicle in late morning on Jul 26. I had to paid approximately $2500 again for the repairs. I drove approximately seven miles from the dealership on the way home, the warming light to check engine came on again. It stilled twice on me when I drove it back to the dealership to have it rechecked. In total, I spent over $8000 on the vehicle during the period of three months, including extra $200 to have it towed from the highway back to the dealership after the vehicle was checked out. Up to now, the problem has not been fixed after spending all this money. Besides I did not have a reliable vehicle to use for over four months. I am considering seeking options on what alternatives I may have including contacting the BMW headquarters for help. More

by LH Verified Customer Verified Customer

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Scott has consistently gone above and beyond to ensure that my car is always running in top-notch condition. He is always attentive to my needs and makes sure to address any concerns I may have. that my car is always running in top-notch condition. He is always attentive to my needs and makes sure to address any concerns I may have. More

by CTOPETE76 Verified Customer Verified Customer

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