Joe Palmisano | Page 4

Professional! Integrity! Willingly helped us pick out a suitable and affordable vehicle to meet our family’s needs! Thank you, Bob Hill & Joe Palmisano, for your Integrity! Willingly helped us pick out a suitable and affordable vehicle to meet our family’s needs! Thank you, Bob Hill & Joe Palmisano, for your patience and integrity! More

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Do not buy a car from this dealership. Trust me, this may be a long review but it is worth the read and your consideration when in the market for a vehicle. I recently learned my Chevy Trust me, this may be a long review but it is worth the read and your consideration when in the market for a vehicle. I recently learned my Chevy Blazer that I bought from them just over a month ago (and probably driven a total of 9 or 10 days) needs a new torque converter costing me nearly $3,600. I have now had four major issues with this vehicle in that span totaling $6,400. While I understand things can happen to both used and new vehicles when they’re driven off the lot, this has gotten out of control. They repaired my radiator, but I’ve had to cover my thermostat, temperature sensor, and now have to replace a torque converter that I cannot afford. But here is what really bothers me, and one of the reasons I’m posting this review for the general public. When the vehicle was brought in for the radiator and temp sensor issue, I was informed by my salesman that things were going to be taken care of by them. Upon picking up my vehicle, one of their technicians said that the sensor was just “acting up” which was the opposite of what another Chevy dealer told Anthony (my car salesman) and their technicians. Having this knowledge, they decided just to do the radiator leaving me with the sensor and thermostat repair to my surprise. At this point, I was out $1,200 of my own money for a repair that they said they were going to take care of. I was lied to when they knew exactly what it needed and they took the cheaper route by just repairing one of the problems and I was just supposed to take their word for it. I thought the least they could do after all of this is split the cost with me on the torque converter after putting a vehicle on their lot with these many issues. Fast-forward a bit, Sam Aly, the sales manager, met with us in person the other week to talk things over. During the meeting, he seemed very empathetic towards my situation and told us not to worry. However, just after a few days, he changed his position drastically and said that he and the GM (Joe) is not helping with the cost whatsoever. What they did offer me, was a $19,000 trade in ($5,000 less than what I had just paid for it) which is honestly insulting and I wasn’t going to take that. As I read one of the other reviews, I noticed that they claimed “everyone of our vehicles goes through a thorough inspection process and are ready for retail purchase.” How can that be possible with all the issues I’ve been having? Regardless, even if they do not do a full check on everything, what kind of dealership hangs someone out to dry like this and puts the Napleton name on it? As a customer, all I can do is research the vehicle, look at the carfax, take it for a test drive and trust them when they say that their vehicles are properly looked over (they’re not). Also, you’ll notice there is an “Eduardo Rodriguez,” who is the “director of napleton” and is responding back to a lot of these reviews from the corporate side of things. I finally spoke to one his receptionists the other day and after explaining everything she apologized that no one had gotten back to me in a timely manner after I submitted multiple emails to customer service. After finally getting in touch with him, he told me that even from the corporate side of things they will not be doing anything and proceeded to tell me “well maybe the programming in the vehicle needs to adjust to the new driver” which is again, insulting. This was after I got two opinions from two different Chevy dealerships confirming it was my torque converter. He said that he talked with Joe (the GM at Lexus) to get the background of everything but he would not provide any assistance to this major matter. I believe a lot of their responses are auto-generated and written back just to make themselves look better on google because I can assure you that you won’t actually get anywhere with them. Overall, they claim to be this “reputable” dealership with a “reputable” name who has long-existing relati More

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My salesman was Bob Hill He did an excellent job addressing my concerns and preferences I give him a 5 star 💥💥💥💥💥 review Ty Bob addressing my concerns and preferences I give him a 5 star 💥💥💥💥💥 review Ty Bob More

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Very competent, great experience, professional, and knowledgeable . Knows his business. MK & Joe Palmisano team work always works knowledgeable . Knows his business. MK & Joe Palmisano team work always works More

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Isaac is great to work with and makes buying a car simple. He made sure we were in and out in the timing we needed simple. He made sure we were in and out in the timing we needed More

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Just took delivery of our 6th Lexus vehicle. Al Zinda is a real pro and knows these vehicles inside and out. Buying experience from start to finish was great, as always! Mr. Palmisano runs a Al Zinda is a real pro and knows these vehicles inside and out. Buying experience from start to finish was great, as always! Mr. Palmisano runs a great dealership! More

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This dealership is amazing! ! They are all very friendly, knowledgeable and Steve the Greek was an absolute pleasure to work with. I would highly recommend this organization to a ! They are all very friendly, knowledgeable and Steve the Greek was an absolute pleasure to work with. I would highly recommend this organization to anyone looking for a new or used car - as services their number one concern. No hassles and a totally pleasurable experience from start to finish. More

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Great experience! Very professional and the whole team really did everything they could to make it that way! Would recommend to anyone! Very professional and the whole team really did everything they could to make it that way! Would recommend to anyone! More

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Everyone at Lexus of Brookfield were great to work with. Especially Steve “the Greek”. He walks you through the process of picking up your car and wants to be sure your happy with your purchase. I even got Especially Steve “the Greek”. He walks you through the process of picking up your car and wants to be sure your happy with your purchase. I even got flowers and a photo to share with my friends and family. Thank you everyone ! You made the process smooth and easy. The price was the best around too and the service was superior. I highly recommend you buy from this dealership! More

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Everyone at Lexus of Brookfield was great to work with and inviting. The experience was not that of typical car dealer and the difference was evident. Bob Hill was great to work with as our salesman and w and inviting. The experience was not that of typical car dealer and the difference was evident. Bob Hill was great to work with as our salesman and was honest and responsive. I am very happy with my new TX 350! Between the experience and the fair deal I received, I am definitely happy with the choice in choosing a Lexus and the Lexus of Brookfield location. More

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