Joe Magana
Joe Magana at Toyota Santa Monica
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Joe Magana

Sales

Toyota Santa Monica

801 Santa Monica Blvd
Santa Monica, CA 90401

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1.9
53 Reviews
1.9

53 Reviews

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53 Reviews of Joe Magana

August 06, 2024

Dealership Rating
Employee Rating

I have bought and leased more than ten cars over the years for me and my family. I have never seen unprofessional staff like the ones at this dealership. They try to be very nice when you are trying to More

by mtubaishat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

March 20, 2024

Dealership Rating
Employee Rating

Basically a criminal enterprise. I took my care in because they kept messaging me saying I was "due for my scheduled PREPAID maintenance." I expected and received the call that says More

by mccarthage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

October 11, 2023

Dealership Rating
Employee Rating

I got in touch with a salesman a week before the memorial weekend in May 2023. He assured me that the car was in pristine condition and didn't have the front license plate mounted, wanted me to place a depos More

by Hyun
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Raymond Ramirez

August 29, 2023

Dealership Rating
Employee Rating

Very unresponsive early in the sales process. Didn't respond to emails or texts. Chat was like talking to a robot. Could not get a straight answer to simple questions. It's as if they don't want More

by CarBuyerLA
Purchase Time
Recommend Dealer
No

March 23, 2023

Dealership Rating
Employee Rating

Mark and the entire team were polite and patient with my last minute end-of-the day sale. Even thought it was rainy and miserable, the experience was streamlined and enjoyable. Loving my NX300h. Zareh Ploo More

by dajoyal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Ashtini , Zareh Ploozian

July 09, 2022

Dealership Rating
Employee Rating

Beware to all seniors and new leasers, , went to buy out my lease but on top of the residual value and tax they added bogus $6750. “mandatory dealership”up charges to my buyout. I asked to talk to mgr. jo More

by shigotani
Customer Service
Friendliness
Price
Recommend Dealer
No

December 03, 2021

Dealership Rating
Employee Rating

They didn't really respond to me. I sent at least 2, maybe 3 emails inquiring about a vehicle. Never got a response other than a follow-up asking if I had received all the info I needed (which I didn't More

by ChalupaBatman
Customer Service
Friendliness
Price
Recommend Dealer
No

October 08, 2021

Dealership Rating
Employee Rating

Do you like dishonest dealers? If so great this is the place for you. They will give you a price over the phone just to get you in the door. Have a bunch of dumb charges added. It’s no wonder this dealers More

by Guyy
Customer Service
Friendliness
Price
Recommend Dealer
No

September 20, 2021

Dealership Rating
Employee Rating

they are not very helpful for the new car i bought. i didn't know enough about the car and it seems they don't know much about it either. More

by whycwei
Customer Service
Friendliness
Price
Recommend Dealer
No

September 18, 2021

Dealership Rating
Employee Rating

Brandon was great. Joe Magaña was very responsive - worked to remove a scratch on my car. The 6 month service was somewhat unnecessary. I drove nearly 100 miles, (woke up at 3:30 in the morning to be More

by stephen31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brandon

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