Joe Lyons
Joe Lyons at Supreme Nissan of Slidell
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Joe Lyons

Service Manager

Supreme Nissan of Slidell

400 Howze Beach Road
Slidell, LA 70461

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3.4
5 Reviews

Dealership Experience

14 yrs, 2 mos

Industry Experience

34 yrs, 8 mos

Languages Spoken

English English

3.4

5 Reviews

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5 Reviews of Joe Lyons

September 03, 2024

Dealership Rating
Employee Rating

NOT SURE WHERE TO START. THIS SERVICE DEPARTMENT SHOULD BE SHUT DOWN. MY HUSBAND TRUCK WAS IN THE SHOP FOR OVER TWO MONTHS. THEY PUT OVER 15 PARTS ON IT AND IT STILL WOULD NO More

by SABRINA PARKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dale Shockley

Sep 03, 2024

Supreme Nissan of Slidell responded

Thank you for your feedback Mrs Parker. We are disappointed that you did not have a wonderful experience here at our dealership. These are very serious allegations and we want to review the situation in great detail with our upper management. Our team will contact you soon.

Sep 07, 2024

Supreme Nissan of Slidell responded

We reviewed this situation and would like to clarify if possible. The 2011 Titan was brought in with a concern that bad gas was added to the tank. Several codes showed up in our diagnostic check. Each time we addressed one issue, another would arise through no fault of our own. When our Service Manager spoke to Mrs. Parker about this, she told us about the neighbor’s lightning strike. Now it made sense! Based on what we were seeing, Mr. Parker’s truck was also affected. When lightning strikes a vehicle or near a vehicle we can fix one problem and another will then show up. We sent all the data to Nissan for their recommendation. They determined that the Titan needed an ECM. However, the ECM is no longer available for this truck since it is 13 years old. Your insurance company then decided to total the truck as the cost of repairs was now going to exceed the value of the vehicle. We believe we approached the situation with integrity and honesty and we did all we could do to help repair the Titan. To help you we provided a free rental vehicle while your truck was here at our dealership for free. We do wish that the Titan would have been salvageable however, that was not the case according to your insurance company. If you’d like to discuss this further please reach out to our General Sales Manager or Service Manager at 985-643-7600.

April 14, 2024

Dealership Rating
Employee Rating

It was great! ! Service was done in a timely manner. Everyone was very nice and polite.’ More

by TRACEYCOLLINS65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Supreme Nissan of Slidell responded

Tracey, reviews like this give us motivation and help us ensure we provide high-quality service for our customers. Thanks again for the recommendation, and have an amazing day!

November 16, 2023

Dealership Rating
Employee Rating

They been having my vehicle in the shop for repairs since 09/06/2023 until now, I'm paying out pocket rental fee $2,500 as of now. More

by DAMERSON06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 20, 2023

Supreme Nissan of Slidell responded

Thank you for leaving us feedback regarding your experience with Supreme Automotive Group's body shop. We are disappointed to hear that your experience was not a positive one. As per our conversation yesterday, the Vice-President of our group is aware and working to turn this experience around for you. Please contact us at 985-643-7600 for any further issues. We look forward to working with you for many years to come.

August 12, 2023

Dealership Rating
Employee Rating

My AC went out. Mr. Lyons and the technician insured my AC was properly functioning before my vehicle left the dealership. I was provided excellent service. More

by J.Fisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2023

Supreme Nissan of Slidell responded

J.fisher, thank you for your kind review; we are happy to pass along your comments to the team here at Supreme Nissan Of Slidell! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 20, 2023

Dealership Rating
Employee Rating

"Expect more," is their motto. This is ON POINT! My family and I have purchased 7 vehicles from this dealership, of which 5 were sold by Mr. Bailey! Always hospitable and is wel More

by Bjbourgeois
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Author Warning, Nicole Jones , KENNETH BAILEY

Jul 23, 2023

Supreme Nissan of Slidell responded

Wow! What an amazing review and thank you for your kind comments about our team here at Supreme Nissan of Slidell! Thanks again for the recommendation, and have an amazing day!

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