Joe Longwell

First off, they absolutely Do Not answer the telephone. I have actually had to drive 15 miles to talk with the customer service department, because after trying to get through to them for over an hour, the I have actually had to drive 15 miles to talk with the customer service department, because after trying to get through to them for over an hour, they didn’t answer the telephone. They don’t listen, or truley care about their customers’ needs. They don’t answer questions thoroughly, or truthfully. I have talked to Silvere Aluko several times, and ended the conversation angry, He has lied to me, and basically left me feeling like he absolutely doesn’t care about my situation. I have spoken with his superior Dave Hoops several times, and it has made me feel even worse. Mr. Hoops always, and I am not exaggerating, always, answers the phone, listens a little, and says he is at the bank, and needs to call me back. The last time he did this, the person who I told I needed to talk to Mr. Hoops said “I can see him in his office, and it looks like he is on the phone. Wait, he just got off. I will put you through.” Mr. Hoops then told me he was at the bank, and needed to call me back. I worked in customer service for 35 years. If I ever caught one of my employees treating customers this way, I would have fired them on the spot. We have been loyal Kia owners for over twenty years, (we have three) but NOT ANYMORE!!! Weston Kia has worked extremely hard to make sure that we will NEVER recommend or purchase a Kia again. I have asked to talk to one of the Westin family members, but it seems to be impossible. Westin Kia’s Service Department is a disgrace. More

by ANGLELAMPS Verified Customer Verified Customer

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The smoothest new car transaction that I’ve done. Everything was front and center, no surprises. Everything was front and center, no surprises. More

by KiaSoulMe Verified Customer Verified Customer

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I’ll never go anywhere else! My salesman, Joe, went above and beyond through the whole process. I was able to order the exact car I wanted, received updates until it was here, a My salesman, Joe, went above and beyond through the whole process. I was able to order the exact car I wanted, received updates until it was here, and was able to complete the purchase transaction in less than 30 minutes. Joe still checks in to make sure I’m satisfied and answer any questions I may have. More

by kristihickey27 Verified Customer Verified Customer

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Horrible service. They were caught in several lies, and then refused to make things right. There are hundreds of better options out there than this dealership. Do you They were caught in several lies, and then refused to make things right. There are hundreds of better options out there than this dealership. Do you research. Do not support this business. More

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Every staff member was helpful, engaging and professional. It’s always a pleasure to see familiar faces. Happy Holidays! professional. It’s always a pleasure to see familiar faces. Happy Holidays! More

by TONYAELIZABETH Verified Customer Verified Customer

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Westo Kia is an excellent dealership. Our sales rep Joe was a pleasure to work with. He was extremely knowledgeable, courteous and efficient as was the young lady in finance. Will definit Our sales rep Joe was a pleasure to work with. He was extremely knowledgeable, courteous and efficient as was the young lady in finance. Will definitely buy another vehicle here in the future. More

by sail2mark54 Verified Customer Verified Customer

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Both Service and Sales are 5 stars. I will say that ANGELA in service is a 5+ Star advisor. She follows through with updated communications. She is definately what we need more of in th I will say that ANGELA in service is a 5+ Star advisor. She follows through with updated communications. She is definately what we need more of in these times, in our work force. Hats off to Weston Kia. I will and have continued to refer individuals to them. Rob Hansen Fairview, Oregon More

by Rob Hansen Verified Customer Verified Customer

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Joe is absolutely amazing as this is the third vehicle I have purchased directly from him. When I walk into the show room, everyone makes me feel special and I always get taken care of. I never have any una have purchased directly from him. When I walk into the show room, everyone makes me feel special and I always get taken care of. I never have any unanswered questions and I always feel secure in every deal I make. More

by YVETTE.CALAMI Verified Customer Verified Customer

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They are straightforward and helpful. Got me in what I wanted and out the door quickly. Got me in what I wanted and out the door quickly. More

by KINGSBOROUGH96 Verified Customer Verified Customer

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All aspects of my service appointment went terrific! I would highly recommend Kia in Gresham!! I would highly recommend Kia in Gresham!! More

by drim26 Verified Customer Verified Customer

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