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Joe Kuckuk
555 Reviews
555 Reviews
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555 Reviews of Joe Kuckuk
May 01, 2019
dash board lights on Well, I called for an appt. because my dash board warning lights were on. They gave me an immediate appointment. To put my car on their machines to s Well, I called for an appt. because my dash board warning lights were on. They gave me an immediate appointment. To put my car on their machines to see why the lights came on costs $89.95. I was astounded but what could one do. After 1 1/2 hours, they finally came and told me that it was only my gas cap that needed to be replaced. $89.95 to tell me that. That is why I am not really singing the praises of Toyota now. More
by ZUCHINI
Verified Customer
April 30, 2019
10k check up and oil change Was 10:30 appointment for oil change and 10 k check up, was told 60 mins, ended up being 100 mins. We left and I came back 90 mins later and checked i Was 10:30 appointment for oil change and 10 k check up, was told 60 mins, ended up being 100 mins. We left and I came back 90 mins later and checked in with all three in service writer area and told to wait in lounge. Finally called me on cell phone and forgot 10 mins later I was 10 feet away. This is our first non GM product and first Toyota. I have not been impressed with service department at Heiser Toyota. Both times we had our brand new 2019 Sienna Limited AWD in for regular 5 & 10 K service, there is no car wash from dealer quick and customer appreciation from the service dept like you want to keep customers coming back to Heiser Toyota for sales and service. More
by EFUPDIKE
Other Employees Tagged: Bob Arciszewski, Chue Lee, Vince
April 30, 2019
New battery We had an issue with a battery in a newly purchased vehicle and Heiser stepped up and replaced it at no cost. Thank you very much. We had an issue with a battery in a newly purchased vehicle and Heiser stepped up and replaced it at no cost. Thank you very much. More
by SCHMIDTFAM1997
April 29, 2019
Great service experience As a buyer of over a dozen Heiser vehicles over the years, I would not return there unless the experience was of 5-star caliber! As a buyer of over a dozen Heiser vehicles over the years, I would not return there unless the experience was of 5-star caliber! More
by JEFF Wasserman
April 20, 2019
Purchased 2016 Highlander at HEISER Toyota We have been working with Heiser Toyota for 20+ years, leasing and now purchases. Al has been great to work with, very attentive and exceptional custo We have been working with Heiser Toyota for 20+ years, leasing and now purchases. Al has been great to work with, very attentive and exceptional customer service and follow up! Bill Lawrence Used Car Manager does a terrific job, he solves problems is very bright and especially customer service minded! Pat Pomerance General Manager is a also incredibly knowledgeable and a pleasure to do business with! Both our daughter and our son have also leased and a purchased vehicles from Heiser Toyota! I have also referred friends who have enjoyed working with Al, Bill Pat and the entire Heiser Toyota sales and service team!! I would gladly recommend them to everyone I know!!! More
by Kirgues, roger 1
Other Employees Tagged: Pat Pomeranz, Al Hussain , Bob Arciszewski, Lis Arendorfer-Mess, Bill Lawrence, Chue Lee
April 18, 2019
Great Customer service Customer service from start to finish was exceptional everybody willing to help with a smile also they got me in and out on time Plus the waitin Customer service from start to finish was exceptional everybody willing to help with a smile also they got me in and out on time Plus the waiting room was comfortable More
by TOMBONESHO
April 15, 2019
Excellent Customer Service Have dealt with many other car dealerships around over the years and Heiser is by far the best I have ever dealt with. I will never deal with any oth Have dealt with many other car dealerships around over the years and Heiser is by far the best I have ever dealt with. I will never deal with any other dealership again unless I move far away. They take customer service seriously. More
by KJSCHILZ
Other Employees Tagged: James Hicks III , Bob Arciszewski, Lis Arendorfer-Mess, Brian Drewek, Chue Lee, Dana Schilz
March 29, 2019
Personal service is the key! I come to Heiser for service because their service reps provided excellent "personal" service. They take pride in knowing their customers and respecti I come to Heiser for service because their service reps provided excellent "personal" service. They take pride in knowing their customers and respective vehicles. Have experienced other Toyota shops where you are just a number. Service reps are dispassionate and aloof in terms of customer contact. Heiser is the exception. Cudos to Joe Kuckuk. He is an outstanding example of how a service rep should treat customers. More
by hunter42
March 28, 2019
safety recall got a safety recall for our 201 Prius. made an appintment. brought it in. car was immediately worked on. staff professional and courteous as always got a safety recall for our 201 Prius. made an appintment. brought it in. car was immediately worked on. staff professional and courteous as always. in and out in a very short period of time. More
by JIMSCHENK
Other Employees Tagged: Bob Arciszewski, Chue Lee, Dana Schilz
March 27, 2019
Tire rotation I had scheduled a service appointment for 1400. I arrived ten minutes early and went to the service desk. My car was brought in for a tire rotation an I had scheduled a service appointment for 1400. I arrived ten minutes early and went to the service desk. My car was brought in for a tire rotation and inspection. I was told it would take an hour, possibly less. After an hour and 20 minutes I asked what was going on. They said it would be another 15-20 minutes. My car was finally finished at 1545, an hour and 45 minutes after my appointment was scheduled. It was disappointing it would take so long for such a simple service. Everything else was fine, such a long wait for a scheduled appointment was too much. More
by VELEYR
