Joe Kuckuk | Page 52

New battery We had an issue with a battery in a newly purchased vehicle and Heiser stepped up and replaced it at no cost. Thank you very much. We had an issue with a battery in a newly purchased vehicle and Heiser stepped up and replaced it at no cost. Thank you very much. More

by SCHMIDTFAM1997 Verified Customer Verified Customer

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Great service experience As a buyer of over a dozen Heiser vehicles over the years, I would not return there unless the experience was of 5-star caliber! As a buyer of over a dozen Heiser vehicles over the years, I would not return there unless the experience was of 5-star caliber! More

by JEFF Wasserman Verified Customer Verified Customer

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Purchased 2016 Highlander at HEISER Toyota We have been working with Heiser Toyota for 20+ years, leasing and now purchases. Al has been great to work with, very attentive and exceptional custo We have been working with Heiser Toyota for 20+ years, leasing and now purchases. Al has been great to work with, very attentive and exceptional customer service and follow up! Bill Lawrence Used Car Manager does a terrific job, he solves problems is very bright and especially customer service minded! Pat Pomerance General Manager is a also incredibly knowledgeable and a pleasure to do business with! Both our daughter and our son have also leased and a purchased vehicles from Heiser Toyota! I have also referred friends who have enjoyed working with Al, Bill Pat and the entire Heiser Toyota sales and service team!! I would gladly recommend them to everyone I know!!! More

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Great Customer service Customer service from start to finish was exceptional everybody willing to help with a smile also they got me in and out on time Plus the waitin Customer service from start to finish was exceptional everybody willing to help with a smile also they got me in and out on time Plus the waiting room was comfortable More

by TOMBONESHO Verified Customer Verified Customer

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Excellent Customer Service Have dealt with many other car dealerships around over the years and Heiser is by far the best I have ever dealt with. I will never deal with any oth Have dealt with many other car dealerships around over the years and Heiser is by far the best I have ever dealt with. I will never deal with any other dealership again unless I move far away. They take customer service seriously. More

by KJSCHILZ Verified Customer Verified Customer

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Personal service is the key! I come to Heiser for service because their service reps provided excellent "personal" service. They take pride in knowing their customers and respecti I come to Heiser for service because their service reps provided excellent "personal" service. They take pride in knowing their customers and respective vehicles. Have experienced other Toyota shops where you are just a number. Service reps are dispassionate and aloof in terms of customer contact. Heiser is the exception. Cudos to Joe Kuckuk. He is an outstanding example of how a service rep should treat customers. More

by hunter42 Verified Customer Verified Customer

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safety recall got a safety recall for our 201 Prius. made an appintment. brought it in. car was immediately worked on. staff professional and courteous as always got a safety recall for our 201 Prius. made an appintment. brought it in. car was immediately worked on. staff professional and courteous as always. in and out in a very short period of time. More

by JIMSCHENK Verified Customer Verified Customer

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Tire rotation I had scheduled a service appointment for 1400. I arrived ten minutes early and went to the service desk. My car was brought in for a tire rotation an I had scheduled a service appointment for 1400. I arrived ten minutes early and went to the service desk. My car was brought in for a tire rotation and inspection. I was told it would take an hour, possibly less. After an hour and 20 minutes I asked what was going on. They said it would be another 15-20 minutes. My car was finally finished at 1545, an hour and 45 minutes after my appointment was scheduled. It was disappointing it would take so long for such a simple service. Everything else was fine, such a long wait for a scheduled appointment was too much. More

by VELEYR Verified Customer Verified Customer

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Will not go elsewhere Always friendly and willing to serve. Very professional. Quality work. Do not quit till they are sure it is fixed. Had a loose tab from the manufactur Always friendly and willing to serve. Very professional. Quality work. Do not quit till they are sure it is fixed. Had a loose tab from the manufacture in my exhaust system and they did not stop until they found this source of my rattling noise. More

by ALBARTSCH2000 Verified Customer Verified Customer

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35000 mile service Heiser Toyota is my go to for service on my Tacoma. They are always friendly, service is done quickly while I wait, and the pricing is fair. They ev Heiser Toyota is my go to for service on my Tacoma. They are always friendly, service is done quickly while I wait, and the pricing is fair. They even did my 35000 mile service at no charge. More

by PADDLEGUY80 Verified Customer Verified Customer

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