Joe Kuckuk | Page 48

Hoping that 4th time is the charm Just had our RAV4 in for the 4th time to fix the blind spot monitor. Let's hope this does it. While people have driven cars without blind-spot monito Just had our RAV4 in for the 4th time to fix the blind spot monitor. Let's hope this does it. While people have driven cars without blind-spot monitors for years, the problem is that as a "safety feature" the warning message covers all other messaging (temperature, radio, etc) on the central panel - and of course, you have no blind-spot monitor. In addition, for this last service visit which lasted 4 days I needed to drive to my downtown office (instead of taking the bus), paying for parking and gas each day wondering/hoping if that day would be the day my car was fixed. The only day the service rep called was on the last day; all other days, I called around 4:15 - 4:30 to find out what was going on. They day the service rep was off, I couldn't get any information. As long as I had to bring the car in, I asked to have the emissions test done - two different service visits. Both times it wasn't done. The first time because the service rep was new (?!?); the second time because the machine was broken. And btw, so was the car wash. Best people in the place - the Cashiers. Alex was also good when we came in to talk about the end of the lease which is next month. The thought of having to deal with this service department gives my husband and I reason not to want to start over with a new car from Heiser. Too annoying. More

by CMSIGRIST Verified Customer Verified Customer

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Service writers Everytime I have been here for service, the service writers have been exceptional. Joe, you have hired some fine people, very professional, courteous Everytime I have been here for service, the service writers have been exceptional. Joe, you have hired some fine people, very professional, courteous and trustworthy. Keep up the great work and thank you! More

by JOEPASSANTE Verified Customer Verified Customer

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Excellent customer service I have Always had excellent customer service! Thanks for the reminders! Thanks for taking the time to check in with me Joe Kuckuk! My service person I have Always had excellent customer service! Thanks for the reminders! Thanks for taking the time to check in with me Joe Kuckuk! My service person was kind and courteous. More

by TWARDAUTHOR Verified Customer Verified Customer

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Excellent service Excellent customer service, wouldn’t take it anywhere else, jobs done in a timely manner I would recommend this place for all my friends and families Excellent customer service, wouldn’t take it anywhere else, jobs done in a timely manner I would recommend this place for all my friends and families More

by kasivang1974 Verified Customer Verified Customer

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Awesome!!! My experience was outstanding again with Heiser Toyota and Roger. From start to finish my leasing experience agin went perfect. Very knowledgeable and My experience was outstanding again with Heiser Toyota and Roger. From start to finish my leasing experience agin went perfect. Very knowledgeable and helpful with every aspect of my purchase. More

by Chris Verified Customer Verified Customer

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Multipoint Check Chue Lee and Joe Kuckuk were wonderful listening to my concerns to have checked on my car. They have been the BEST treating my car for many years. An Chue Lee and Joe Kuckuk were wonderful listening to my concerns to have checked on my car. They have been the BEST treating my car for many years. And very congenial personalities. They never push to have something done upon my car when it is not necessary. My car is in safe hands with them!I Joe Vacari has been amazing too since I started taking my car to Heiser for service since Oct. 28, 2003! More

by JSALINGER1 Verified Customer Verified Customer

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I couldn’t be more satisfied I was able to make an appointment the same day and I was told that the appointment may last up to an hour. I was out in 30 minutes. Everyone is always I was able to make an appointment the same day and I was told that the appointment may last up to an hour. I was out in 30 minutes. Everyone is always very friendly and customer focused. More

by KRISTINE.EHRMANN Verified Customer Verified Customer

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Friendly and quick service. Every time we go to get our toyota serviced, we are always greeted with helpful, friendly service people. The service is always done right the first t Every time we go to get our toyota serviced, we are always greeted with helpful, friendly service people. The service is always done right the first time. More

by platemounter31 Verified Customer Verified Customer

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Great experience for maintenance appointment I am usually uncomfortable when I have to do anything with cars or maintenance, but I felt very comfortable and did not feel pressured in any way. The I am usually uncomfortable when I have to do anything with cars or maintenance, but I felt very comfortable and did not feel pressured in any way. The appointment lasted the amount of time I expected it to. More

by SASMSNRN Verified Customer Verified Customer

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Wait time Had appointment and still had to wait over hour for tire rotation. Have not had to wait that long with previous scheduled maintenance appointment. I Had appointment and still had to wait over hour for tire rotation. Have not had to wait that long with previous scheduled maintenance appointment. I More

by Carlady Verified Customer Verified Customer

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