Joe Jimenez
Joe Jimenez at Sierra Chevrolet of Monrovia

Joe Jimenez

Service Advisor

Sierra Chevrolet of Monrovia

1450 S Shamrock Ave
Monrovia, CA 91016

4.8
204 Reviews
4.8

204 Reviews

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204 Reviews of Joe Jimenez

April 25, 2025

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Employee Rating

Always prompt and professional, providing excellent service and making me feel at ease and safe. More

by ATOROSIAN
Service Price Transparency
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Recommend Dealer
Yes
Apr 26, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your kind words! We’re thrilled to hear about your positive experience at Sierra Chevrolet. Our team strives to provide excellent service and make our customers feel comfortable. We look forward to welcoming you back for your next visit! Sincerely, The Sierra Chevrolet Team

April 21, 2025

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Joe and everyone there are very helpful and positive. Always a great experience great attitudes More

by charmcg
Service Price Transparency
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Recommend Dealer
Yes
Apr 22, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experiences at Sierra Chevrolet. Our team takes pride in providing excellent service with a positive attitude. We look forward to welcoming you back next time! Sincerely, The Sierra Chevrolet Team

April 18, 2025

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I have come to this service center for 3 years. They are usually adequate. I came in for oil check and tire-rotation. Rotated tires are not inflated evenly. More

by kristjip
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 21, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your feedback. We appreciate your loyalty over the past three years and understand your concerns regarding the tire inflation after the rotation. We strive to maintain high standards at Sierra Chevrolet, and your feedback is essential for us to improve. If you have further comments or would like to discuss this matter, please feel free to reach out. Thank you for bringing this to our attention. Sincerely, The Sierra Chevrolet Team

April 16, 2025

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Very up front about my service and what my truck needed, very kind and respectful and professional More

by tinoandeli
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Recommend Dealer
Yes
Apr 16, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear that you found our service to be transparent and professional. At Sierra Chevrolet, we strive to provide kind and respectful service for all our customers and their vehicles. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

April 01, 2025

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The service was timely and thorough. Communication was clear and I was kept in the loop on the progress More

by Adam
Recommend Dealer
Yes
Apr 02, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear that you found our service at Sierra Chevrolet timely and thorough, and that our communication kept you informed throughout the process. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

March 25, 2025

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Joe in the service department is great. He has great customer service skills and keeps you updated frequently on your car service. Sierra Chevy is lucky to have him. Thank you Joe! More

by HEARTMY3BOYS
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Recommend Dealer
Yes
Mar 26, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Joe in our service department. His dedication to exceptional customer service is truly appreciated, and we’re proud to have him on our team at Sierra Chevrolet. We look forward to assisting you again in the future! Sincerely, The Sierra Chevrolet Team

March 13, 2025

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Great place to get your vehicle serviced. The service personnel is attentive. Joe Jimenez went out of his way to ensure the vehicle was covered under an emissions warranty so that I would not More

by CHRISCOURT677
Service Price Transparency
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Recommend Dealer
Yes
Mar 14, 2025

Sierra Chevrolet of Monrovia responded

Thank you for the fantastic review! We're thrilled to hear that you had a great experience getting your vehicle serviced at Sierra Chevrolet. It's great to know that our service personnel, especially Joe Jimenez, went the extra mile to help you with the emissions warranty. We appreciate your kind words and hope to see you again for any future service needs! Sincerely, The Sierra Chevrolet Team

March 08, 2025

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This dealership does not care about their customers. Once they get the sale you’re pretty much not important anymore. The service department is even worse. They did not reset my tires after rotation w More

by aalarco20
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Recommend Dealer
No
Mar 10, 2025

Sierra Chevrolet of Monrovia responded

Thank you for sharing your experience with us. We understand your concerns regarding your vehicle and the service you received at Sierra Chevrolet. It's important to us that our customers feel valued and supported after their purchase. You are welcome to reach out to us directly so we can discuss these issues more specifically. Thank you again for your feedback. We look forward to the opportunity to improve and assist you further. Sincerely, The Sierra Chevrolet Team

March 03, 2025

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Overall experience was great, took my truck in for an oil change and also to get the transmission checked out as it’s been shifting hard on the lower gears. Got Joe as a service advisor and he was awesome. T More

by John G
Service Price Transparency
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Recommend Dealer
Yes
Mar 03, 2025

Sierra Chevrolet of Monrovia responded

Thank you, John! We're thrilled to hear about your great experience at Sierra Chevrolet. It's wonderful to know that Joe provided you with excellent service and kept you updated on your truck's oil change and transmission issue. We're glad your truck is running smoothly again. Thank you for choosing Sierra Chevrolet, and we look forward to serving you again in the future! Sincerely, The Sierra Chevrolet Team

February 16, 2025

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Employee Rating

Marvin was great from the "customer facing" perspective, It just took three weeks to get my car fixed (2023 Chevy Traverse) More

by HOWARDPR
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tanya Ruiz, Marvin Orellana

Feb 18, 2025

Sierra Chevrolet of Monrovia responded

Thank you for your feedback, Howard! We appreciate you mentioning Marvin and your experience at Sierra Chevrolet. We understand that waiting three weeks for your 2023 Chevy Traverse to be fixed can be frustrating. Your feedback is valuable, and we are committed to improving our services. If you have any further concerns or suggestions, please feel free to reach out to us. We look forward to assisting you in the future! Sincerely, The Sierra Chevrolet Team

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