Joe Ignoffo

I would not recommend this dealership to anyone. Buyer, please be aware and stay from this dealership and auto services department because they are not helpful to any of their customers. I purchased Buyer, please be aware and stay from this dealership and auto services department because they are not helpful to any of their customers. I purchased my car from the liars Basil and John in September. They assured me that my car had 3 additional months under its manufacturer warranty (he even printed this information out during my initial visit to the dealership). However, this information was a lie because my manufacturer warranty expired in June 2023. I called to request why Basil (my original sales rep) lied, and his only unprofessional response was, "I did not lie and wasn't here during my car purchase transaction," despite me ensuring he had received his commission from this purchase. Beyond upset, I informed this sales department that my car had begun to have some serious mechanical issues, only 6 days purchased, and if these are not resolved, they can take this car back, and I will take my business elsewhere. Not wanting to lose this sale, I was informed to bring my back in for services, which I complied, and I drove over an hour out my way, in which the services department kept my car for 3hours only to be informed by Brock, auto services manager that there's nothing wrong with my car but I needed my tires rotated. It's been 12 days, and these mechanical issues are still persistent. And I've called back and left emails to both go unanswered. PLEASE STAY AWAY from this dealership because you will truly regret it, I have! More

Report | Print

Joe checked me in and reviewed what I was in for and was very personable and customer centric. Waited about 2 hours for a oil change and rotation, but that was ok. I got some quiet time work done. I've been very personable and customer centric. Waited about 2 hours for a oil change and rotation, but that was ok. I got some quiet time work done. I've been a Heritage customer since 1985 and I'm now 74 years old and still coming back. It looks like you haven't updated your service people! Mike Boskovic More

Report | Print

Great Experience! I highly recommend Heritage Cadillac when purchasing your next vehicle. Very easy process! I highly recommend Heritage Cadillac when purchasing your next vehicle. Very easy process! More

Report | Print

Best service EVER! Spoke to Joe on the phone to set up the appointment to drop our car off and he was ever so kind and very helpful! Mike helped us upon arrival and he Spoke to Joe on the phone to set up the appointment to drop our car off and he was ever so kind and very helpful! Mike helped us upon arrival and he was so kind and helpful as well! The process was quick and the car was complete within a few hours!! Highly recommend Heritage!! Very pleased! More

Report | Print

Very professional but friendly people! Joe kept us up to date on the vehicle we ordered. Very accommodating! Joe kept us up to date on the vehicle we ordered. Very accommodating! More

Report | Print

My salesperson is the best. Mr Iggnaffo. He is always My salesperson is the best. Mr Iggnaffo. He is always friendly and a great guy. So happy he helped me get my car. My salesperson is the best. Mr Iggnaffo. He is always friendly and a great guy. So happy he helped me get my car. More

Report | Print

Clean waiting and showroom areas. Service techs were courteous and efficient. Drinks and snacks available in waiting area. courteous and efficient. Drinks and snacks available in waiting area. More

Report | Print

Can’t find a more precise and detail oriented sales person in the industry! Highly recommended person in the industry! Highly recommended More

Report | Print

Great service with Heritage Cadillac I always keep coming back! All staff is professional and friendly. Also they make the process move along quick to get you out the door! My sales person Joe Ignoffo, great back! All staff is professional and friendly. Also they make the process move along quick to get you out the door! My sales person Joe Ignoffo, great person to deal with always attentive with my requests and interests. Keep up the good work! More

Report | Print

Professional customer service , please to do business with friendly and honest Dealership , fast turnaround time , I hope to due more business in the future , Even I didn’t purchase my Cadillac at H with friendly and honest Dealership , fast turnaround time , I hope to due more business in the future , Even I didn’t purchase my Cadillac at Heritage , looking forward to due business Sincerely, The retired mechanic ... FYI Mr. Burrell Excellent customer service Rep. More

Report | Print