Joe Guerrera

After hurricane Helene I took my car in because would not start on the first try. THIS DEALERSHIP MAY CAUSE YOU DEATH!!!! Took my car in because sometimes it would not start. They said it was a battery an start on the first try. THIS DEALERSHIP MAY CAUSE YOU DEATH!!!! Took my car in because sometimes it would not start. They said it was a battery and stop/start switch. Agreed to battery not start/stop. During hurricane Milton my car would not start so I could not evacuate. Once the storm passed towed to Tampa Volvo. Tampa volvo said the battery was not put in correct and had 3 loose connections. Grateful I didn’t die in the storm being trapped with no car because this dealership didn’t do their job right. Probably wanting me to come back and pay for the $3400 start/stop switch that is not even needed!!! A different time they didn’t put the car back together after- I found parts in my trunk. The time before that they left plastic oil bottle under my hood. More

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As I stated in a previous review Crown Volvo and Joe in service are on a much higher level than the dealership in our hometown and I am guessing over all. Our dealership in PA now charges a 6% fee if payme service are on a much higher level than the dealership in our hometown and I am guessing over all. Our dealership in PA now charges a 6% fee if payment is with a credit card. Being out of warranty the diagnostic charge is waved if repairs are down at dealership if service is done at Crown Volvo. Our Pennsylvania dealership charges a $250 rate and is added to your bill along with parts and labor. When I questioned their policy compared to my experience in Florida I was told that I was probably charged for diagnostic fee in a heightened labor charge in Florida. This is completely not true . Joe went through our invoice in detail explaining every charge . If you live in xx Pete and drive a Volvo you are definitely fortunate. I will never purchase another Volvo in PA. Here is hoping that I can live in the sunshine state some day and be treated like a valuable customer at Crown Volvo instead of the substandard treatment I receive in PA. I cant say enough great things about Crown Volvo and the service they provide and how they treat you. We have purchased 3 and leased 1 Volvo in the last 8 years in Apparently all dealerships are not created equal. Thank you Crown and thank you Joe. More

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Joe took care of my new tire while I chatted with Michael regarding new car options. Faultless customer service as always. regarding new car options. Faultless customer service as always. More

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Mary Mattingly is brilliant. The best in her field. Absolute perfection! I recommend working with her! The best in her field. Absolute perfection! I recommend working with her! More

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There are very few things that I hate more than shopping for a car. It's not the shopping that I find aweful, but the price negotiation and the feeling that a sales person is going to attempt to take advant for a car. It's not the shopping that I find aweful, but the price negotiation and the feeling that a sales person is going to attempt to take advantage of me that makes me anxious. I'm thrilled to say that the employees at Crown Volvo have completely changed my perspective. From the service department to the sales team, I was beyond impressed. I had entered the dealership having done a ton of research on sales tactics that dealers use and what I should watch out for when buying a car. I experienced none of the trickery at Crown Volvo. I dove home in my newly purchased car feeling confident and thankful that Crown Volvo exists. I'll definitely be a returning customer and would recommend sales consultants, Mary Mattingly and Michael Grace to anyone leasing or purchasing a new or preowned car. Thank you, to the outstanding family at Crown Volvo! More

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Chris Lowry was a true professional who communicated well throughout my car buying experience. I shopped at many car dealers before making my decision with Crown Volvo and Chris was a big factor in that deci throughout my car buying experience. I shopped at many car dealers before making my decision with Crown Volvo and Chris was a big factor in that decision. At no time did he make me feel pressured to buy the car. He was very knowledgeable with any question I had for him. Having this kind of service really allows you to think clearly while considering such a large expense and that brings peace of mind. I will definitely consider Crown Volvo with future car purchases and would recommend to friends and family. More

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Mary was very helpful and knowledgeable about the product being sold. It was a pleasure to do business with her. This is our second purchase from Mary Mattingly being sold. It was a pleasure to do business with her. This is our second purchase from Mary Mattingly More

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Joseph made sure I was kept updated while the car was being serviced and asked questions to ensure my concerns were addressed. Always a great experience. Joseph is awesome! being serviced and asked questions to ensure my concerns were addressed. Always a great experience. Joseph is awesome! More

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Always responsive and they always deliver the best service. Great system to schedule appointments and the best follow up! service. Great system to schedule appointments and the best follow up! More

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Joe took care of my car as soon as I arrived. I appreciate him taking the time with me! I appreciate him taking the time with me! More

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