Joe Gruen
Joe Gruen at BMW of Tallahassee
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Joe Gruen

Service Manager

BMW of Tallahassee

1485 Capital Circle NW
Tallahassee, FL 32303

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47 Reviews

My career in the auto industry began in 1988. I joined the Capital Eurocars family in 2005. The professionalism of the people and the teamwork in order to promote customer satisfaction is one of the best parts about working here. I moved to Florida in 2005 from Thousand Oaks, CA. I have been married for 11 years with 3 great kids; two daughters, ages 9 and 7, and a son who is almost 5. In my free time I enjoy any activity outdoors, and spending time with a great family and friends!

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47 Reviews

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47 Reviews of Joe Gruen

September 20, 2024

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Employee Rating

Extremely professional. Dropped off my car for service before business hours and welcomed me with the best of energy. 2nd time at this location for annual service. Thanks Jo More

by Kendall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2024

BMW of Tallahassee responded

Kendall, thank you for telling us the highlights of your service visit with Joe! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to being of service to again!

March 27, 2024

Dealership Rating
Employee Rating

I love the car - the dealership not so much! Kevin was good - but the person I saw first should never deal with the public . More

by Cynthia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ian Wyre, Jessica Carbaugh, Kevin Commissiong , Kris Devaney

Mar 29, 2024

BMW of Tallahassee responded

Dear Cynthia, Thank you for your recent purchase, your review, and good rating of Kevin Commissiong. I always enjoy hearing from our customers, especially when they say they love their new car. I did reach out to you via email, to schedule a time to speak, so that I can better understand the other ratings you offered. I look forward to catching up, it’s been a long time. Best regards, Crawford E. Atkins, Jr. Vice President & General Manager

December 30, 2022

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Employee Rating

Kevin at capital bmw is the best salesman I’ve ever dealt with very knowledgeable especially about all the cars they sale, very friendly and helpful even showed me some tricks on my iPhone definitely would r More

by jaredwalkcarpentry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian Wyre, Jessica Carbaugh, Kevin Commissiong , Kris Devaney

August 02, 2022

Dealership Rating
Employee Rating

Jessica Carbaugh is very helpful, and the technician did a good job, he knows what he's doing. More

by Mo Pham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ian Wyre, Jessica Carbaugh , Kris Devaney

Aug 02, 2022

BMW of Tallahassee responded

Thank you so much for your positive review! We are so glad that Jessica and the team could provide you with top-notch service throughout your visit It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

July 20, 2022

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Employee Rating

Trey Purvis was very friendly and helpful. He acted professionally when he explained to me the new features of the car. He had the paper work ready before I got there to sign. I had a very sat More

by Tzhang
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Terrance Purvis

Jul 21, 2022

BMW of Tallahassee responded

Thank you so much for your positive review! Providing a top-notch experience is so important to us, and we are pleased that Terrance's efforts could meet your satisfaction. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle!

June 30, 2022

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Employee Rating

I’ve had BMW’s for over 15 years now and the customer service I receive at Capital Euro cars is a major contributor as to why. Kris DeVaney and Jo Gruen always take care of me. I call on a whim and as I More

by dauzzie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jessica Carbaugh , Kris Devaney

Jun 30, 2022

BMW of Tallahassee responded

Thank you so much for your amazing review! We are so glad that Kris and Joe consistently take great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!

June 14, 2022

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Employee Rating

The service was phenomenal, Jerry and his crew always take care of me exponentially, the dealership always makes you feel home and you’re welcome part of the family. More

by leewoodr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 15, 2022

BMW of Tallahassee responded

Thank you so much for your positive review! We are so glad that our team could consistently provide you with the quality service that you so much deserve! It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!

April 28, 2022

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Employee Rating

Ian Wyre has been my service advisor for almost ten years! He always provides exceptional customer service and is very knowledgeable. His professionalism is the reason I continue to patronize Capital B More

by TamikoJ.J1
Recommend Dealer
Yes

Other Employees Tagged: Ian Wyre, Jessica Carbaugh , Kris Devaney

Apr 29, 2022

BMW of Tallahassee responded

Thank you for taking the time to leave Ian this positive review! He will be honored to hear of your kind words and to know that you deeply value his service. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that he and the team may help you with.

March 22, 2022

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Employee Rating

Kris displayed attentiveness and thoroughness. I appreciated his professionalism. He followed thru from start to finish in a timely manner. More

by adeemoore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ian Wyre , Kris Devaney, Kevin Commissiong, Michael in finance

Mar 22, 2022

BMW of Tallahassee responded

Thank you so much for your wonderful review! Offering top-notch service is so important to us, and we are so glad that Kris provided you with nothing less. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with!

February 19, 2022

Dealership Rating
Employee Rating

Jessica and all of the service advisors are very accommodating and professional. Wonderful service! The only negative thing would be that the car wash is always backed up… but that’s not the adviso More

by Rockstar
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ian Wyre, Jessica Carbaugh

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