Joe Gonzalez
Joe Gonzalez at Mark Christopher Auto Center

Joe Gonzalez | Page 29

Fleet Director

Mark Christopher Auto Center

2131 E Convention Center Way
Ontario, CA 91764

4.9
432 Reviews

I live here locally. I started in this industry washing cars. I’m a family man, with 2 amazing little girls. My family and I love spending time outdoors. I take pride in making customers buying experience memorable.

4.9

432 Reviews

Write a Review

Specialties & Trainings

First Responders/Military/ Educator specialist

432 Reviews of Joe Gonzalez

November 11, 2020

Dealership Rating
Employee Rating

Joe was very professional,to the point and made my car buying experience stress free. I would definitely recommend him to my friends and family. More

by TAMY0315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 12, 2020

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Thanks again, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

November 06, 2020

Dealership Rating
Employee Rating

Got in and out in a timely manner considering it was really busy. I was able to schedule an appointment with no long calendar date More

by Chngmokwan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Fakhouri, Jeff Rizzi, Nick Polytarhos , DAS Admin, Mike Cagey, Tony Catalano, Vincenzo Catalano, Frank Villalobos, Gerald Waters

Nov 09, 2020

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

November 04, 2020

Dealership Rating
Employee Rating

I really enjoyed my experience at Mark Christopher. The whole staff was great. My sales person Deon helped me find the car I wanted. I am definitely coming back here for my next truck! More

by BOBBYHRD34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Frank Villalobos, Deon

Nov 05, 2020

Mark Christopher Auto Center responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 28, 2020

Dealership Rating
Employee Rating

Great people, great dealer, great deal. Thanks again for finding and reaching out about the truck I wanted. Will be a returning customer. Thanks you More

by Franjo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Fakhouri, Jeff Rizzi, Nick Polytarhos , DAS Admin, Mike Cagey, Tony Catalano, Matt Torres, Frank Villalobos, Gerald Waters, Jaunito

Oct 29, 2020

Mark Christopher Auto Center responded

Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 27, 2020

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Employee Rating

Your dealership is extremely mismanaged. No accountability. I was promised to have my car done by 430 pm, but vehicle was not ready. I was not given a timely rental vehicle, and was forced to s More

by 1033
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jeff Rizzi , Matt Torres, Frank Villalobos

Oct 27, 2020

Mark Christopher Auto Center responded

Thank you for sharing your thoughts and feedback with us. We strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 21, 2020

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Employee Rating

POOR CUSTOMER SERVICE. Rude employees. I have called and many times they don't answer and when they did i was told they would call back, never did call back. I sent emails and haven't had a response. More

by KELLYMCLAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jeff Rizzi , DAS Admin, Matt Torres, Frank Villalobos

Oct 23, 2020

Mark Christopher Auto Center responded

Kelly, we appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I would like the opportunity to hear more about what happened. Please contact me so we can work toward a resolution. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Oct 24, 2020

KELLYMCLAD responded

While you simply respond that you appreciate my feedback you don't seam to want to fix the problem. I still haven't received any response from my calls and emails. It appears you simply don't care....

October 16, 2020

Dealership Rating
Employee Rating

It’s always a pleasure coming to Mark Christopher Auto center. Thank you to both Sammers and Finance. And thank you to Joe Gonzales for the hospitality. Lloyd is a genuine sweetheart and will do whatever More

by NICK J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 21, 2020

Mark Christopher Auto Center responded

Nick, thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

October 14, 2020

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Employee Rating

They found the truck I was looking for. they had fast service and I was very happy they were able to accommodate me and my family. More

by HORSEINAROUND977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Fakhouri, Johnny Mendoza, Jeff Rizzi, Nick Polytarhos , Mike Cagey, Matt Torres, Frank Villalobos, Gerald Waters

Oct 15, 2020

Mark Christopher Auto Center responded

We can’t thank you enough for writing this awesome review! It was a pleasure to help you, and we look forward to doing so again. Regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 10, 2020

Dealership Rating
Employee Rating

Mark Christopher Chevrolet provided great customer service and help as I came in to take a look at few trucks. Joe was my salesman and making a deal with Joe work out smooth and no pressure. A big th More

by MHEFFERNAN2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Fakhouri

Oct 13, 2020

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

October 08, 2020

Dealership Rating
Employee Rating

Your service department is lazy and disrespectful. They will only do the bare minimum and that's a challenge at best. Very unprofessional and lazy More

by AIRON.AYALA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Sam Fakhouri, Jeff Rizzi, Nick Polytarhos , DAS Admin, Mike Cagey, Tony Catalano, Matt Torres, Frank Villalobos, Gerald Waters

Oct 09, 2020

Mark Christopher Auto Center responded

We value hearing about your experience at our dealership. We take customer care very seriously at Mark Christopher Auto Center and we assure you that we are truly dedicated to rectifying this situation. We would greatly appreciate it if you would reach out to us at your earliest convenience so that we can discuss the situation in detail. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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