Joe Ellis

I hate leaving reviews like this but I've had enough of dealing with this company. Their sales dept is great (Sam Samuel is amazing 😍) their service department sucks. Service managers that dont listen to dealing with this company. Their sales dept is great (Sam Samuel is amazing 😍) their service department sucks. Service managers that dont listen to the problem then they can't find the issue. Then we had to drive up there to show them after they let it sit for two weeks because the "Service" coordinator decided to take some. time off (I have no issue with that, see below). It took us 3 minutes to reproduce the issue with the "Service" coordinator. Then knowing full well that these techs had to go to class for two days the didn't even arrange for some other techs to cover for them, xxxx THEY DIDNT EVEN CALL TO TELL US THEY WOULD BE GONE TO TRAINING, SAME FOR WHEN OUR "service" coordinator decided he was going to take time off. The communication to the customer(s) is abysmal and a joke. We talked to the actual service manager who said because we purchased two vehicles from them that "We were part of the LaLonde family" and they were waiting on license plates for rentals and we were like 40 something in line for a car and he was going to pull out name to the head of the list. Another lie as we got a call from the "service" coordinator instead of the service manager to tell us they were going to keep the car through new years because they were waiting on parts (I can understand that) and there was a long list of other people who were in line for a car. I called him out on his xxxxxxxx and told him about the conversation with the service manager. He said he talked to him but this is what they could do. So you have an incompetent service dept lead by a failure of service manager. I honestly hope that Ms LaLonde sees this. Go talk to your sales manager, he knows who I am and feel free to give me a call. I will NEVER take my vehicles to them again. Side note, when we bought our vehicles they were in the middle of a huge Internet outage. it had been nearly two weeks. I'm an IT manager by trade and fixed the cashier's printer so she could print again and help get orders printer that she had paperwork for. Yep sure feel like a "member of the family alright". I HELPED YOUR COMPANY AND BOUGHT VEHICLES FROM YOU, THE LEAST YOU COULD DO MAKE THIS RIGHT. More

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Sam Samson has once again gone above and beyond to get us into another RAM! We've never had a salesman do as much as he has! This is our third vehicle from Sam, he drove an hour to our house to deliver our n into another RAM! We've never had a salesman do as much as he has! This is our third vehicle from Sam, he drove an hour to our house to deliver our new RAM and drive our JEEP back to the dealership just to make it easier on us! We will continue to recommend him and Lalonde to everyone we know and meet!! More

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My salesperson, Alex Hoffman was very helpful and accommodating to my needs and requests in handling this sale. He kept me informed as to the status of my truck as it was an incoming unit when I purc accommodating to my needs and requests in handling this sale. He kept me informed as to the status of my truck as it was an incoming unit when I purchased it. I had a few accessories added to the truck and Alex took care of making sure everything was complete and to my satisfaction when I came in to pick it up. This was a very large purchase for me, and he handled it well and I never felt pressured. I also was impressed with the finance person, Allie, even though I did not finance through the dealership, she covered all the services the dealership offered and I purchased the premium extended warranty because of the massive amount of electronics on the truck Tyler was also very helpful with questions I had and suggestions as this truck has the Cummins diesel and I’ve never owned one.. All in all, I will be recommending this dealership to anyone I come in contact with that is interested in one of “our” products. Erick Ciesliga Process/Quality Engineer Stellantis Warren Truck Assy Plant More

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Clean, to notch sales, impeccable service Dept. Always feel welcomed at Lalonde. Thanks for all your help. Always feel welcomed at Lalonde. Thanks for all your help. More

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Beautiful and very kind and understanding. staff. Our sales person Sam was awesome. A great experience . staff. Our sales person Sam was awesome. A great experience . More

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Sales department was amazing Marissa and Tyler were a great help. And the service department was wonderful and helpful great help. And the service department was wonderful and helpful More

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Me and my wife are very happy. This is are second vehicle purchase at the LaLonde chrysler dealership. This is are second vehicle purchase at the LaLonde chrysler dealership. More

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Live about 3 miles away from Romeo Jeep but prefer to drive 12+ miles to use your dealership, thank you for your service and sales team, keep up the good work! drive 12+ miles to use your dealership, thank you for your service and sales team, keep up the good work! More

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Dave was great to work with, made this lease turn in very easy, definitely recommend! easy, definitely recommend! More

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The dealership went above and beyond the service. They were speedy and courteous. The provided a shuttle and repaired a recall on my car They were speedy and courteous. The provided a shuttle and repaired a recall on my car More

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