Joe Craddock

Joe has served me well. In this environment of instant gratification, I feel people have unrealistic expectations. Many things, like shipping of parts are out of a service In this environment of instant gratification, I feel people have unrealistic expectations. Many things, like shipping of parts are out of a service providers control. He has always informed me when there are updates to my vehicles repair status and took the time to answer all my questions. More

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The service depart is completely unresponsive, lacks integrity, and is dishonest. By law "State Of Michigan Auto Repair Law," we are entitled to the part which was replaced. They won't respond after you integrity, and is dishonest. By law "State Of Michigan Auto Repair Law," we are entitled to the part which was replaced. They won't respond after you pick up the car, and request the part (2 hours after pickup). They are required by state law in Michigan, to hold the parts for 48 hours. When they finally responded to my 5th email on the same day the car was picked up, they said the part was "gone." They completely lied to us. The part was never replaced at all. Joe Craddock was the service advisor who lied. DO NOT TRUST HIM. We had to get in touch with the corporate ownership to get our money back. Lithia Motors (they own this dealership) is a very large company which owns hundreds of auto dealers across the country. They were immediately responsive and completely involved. This service department completely disrespects its customers and has a deeply disturbing culture of dishonest business practices. More

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Ryan helped remedy my issue quickly, understand the department way better than his counterparts. He understood my dissatisfaction with a mistake made by Joe Craddock and took care of it immediately. department way better than his counterparts. He understood my dissatisfaction with a mistake made by Joe Craddock and took care of it immediately. More

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Brought the same vehicle in for the same issue 3 times in the past 4 months. A day after the last pickup, same issue re-occurred. This last time my vehicle was in the shop for 2 weeks, the only communicati the past 4 months. A day after the last pickup, same issue re-occurred. This last time my vehicle was in the shop for 2 weeks, the only communication initiated by Kyler was a text asking me to give him a 10 rating (note this text was sent after my vehicle was checked in, before service was started). Did not initiate any other communication, nor give me updates. When we called for a status, was slow to return communications. When picking up my car, he held out the keys, which were picked up by another technician. The only words spoken to me were "I'll send you the paperwork." No pleasantries, no details, no assurance of what was done. Kyler's demeanor made me feel like I was the annoyance to him, for wanting my vehicle fixed correctly. Dismissive and impatient. This guy is costing the service center business. More

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Joe is a great service advisor and is willing to go the extra maile to make sure the job is done right. extra maile to make sure the job is done right. More

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My recent experience with Suburban Chrysler Dodge Jeep Ram of Troy has left me deeply dissatisfied and frustrated. Not only was the customer service lacking, but the condition of the vehicle I purchased Ram of Troy has left me deeply dissatisfied and frustrated. Not only was the customer service lacking, but the condition of the vehicle I purchased was downright unacceptable. Upon closer inspection, I discovered exposed wires and damaged interior under the glove box area. This not only compromised the safety of the vehicle but also detracted significantly from its overall appeal. Instead of addressing this issue properly, the dealership's attempt at a fix was nothing short of laughable – they used a black zip-tie to haphazardly put the damaged interior back together. Needless to say, this makeshift repair only served to exacerbate the problem, leaving an unsightly gap where the wires were still visible. It's beyond comprehension how such a shoddy repair job could be considered acceptable by any standard. As a result, I am left with no choice but to return my truck to Suburban Chrysler Dodge Jeep Ram of Troy once again, hoping against hope that this time they will rectify the situation properly. However, given my previous experiences, I am not optimistic. I urge anyone considering doing business with Suburban Chrysler Dodge Jeep Ram of Troy to think twice. The lack of regard for customer satisfaction and the blatant disregard for vehicle quality make it abundantly clear that this dealership is not worth your time or money. Save yourself the hassle and look elsewhere for your automotive needs. More

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Joe was extremely helpful when I brought in my vehicle. Great communication and very friendly! Will definitely recommend to others. Great communication and very friendly! Will definitely recommend to others. More

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Service advisor, Joe did a great job explaining the issue with my car to me and got it repaired same day. He had me in and out in no time and my car is running like it’s brand new again. I would highly recom with my car to me and got it repaired same day. He had me in and out in no time and my car is running like it’s brand new again. I would highly recommend Suburban CDJR to anyone. Make sure you ask for Joe! More

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Great customer service from Joe Craddock. Brought in my girlfriends Jeep Compass to get a diagnosis after she had been having issues. Joe got the problem figured out and fixed like new! Great Brought in my girlfriends Jeep Compass to get a diagnosis after she had been having issues. Joe got the problem figured out and fixed like new! Great communication, would highly recommend! More

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Trying to work with the Service Department and Customer Service was hands down, by far, the worst customer interaction I have ever experienced. Complete lack of concern by the Service Department to make su Service was hands down, by far, the worst customer interaction I have ever experienced. Complete lack of concern by the Service Department to make sure work was performed correctly. Total disregard by Customer Service to address issues. Still waiting to hear back from Jim Elder III after two weeks. More

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