Joe Cleary

Jackie Cooper Imports responded

Julie, we truly are sorry to hear of your disappointment in our loaner system. We do our best to honor as many requests for loaners as we can. Service visits often outnumber our fleet of loaners, and we understand that it can be frustrating. Depending on the type of service your vehicle needs, and what a technician may find and need to do while working on the vehicle, true work time can deviate from an estimated service time. We apologize for that and hope that your service advisor kept you apprised of the work and any delay that was needed to make sure your vehicle’s service was completed appropriately. Concerning your request for information, we’d love to learn more about what information is needed. I’ll have a manager reach out to you for that. While we don’t have a cookout for the 4th of July, we do happily celebrate Memorial Day with family, customers, and guests, but do keep the shop open for business so that technicians can continue to work on vehicles, especially for customers who are waiting in the lounge. We thank you for your patience with the loaner program and hope we can turn your experience around. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Hi Greg, thank you for sharing your experience with us. It's great to hear that Joe was able to help rectify the situation and make things right for you. We appreciate your review and hope to work with you again. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

pifoster, Thank you for your fantastic review! We're thrilled to hear that your experience with our team was efficient and enjoyable. Our sales staff is dedicated to providing honest guidance without any pressure, ensuring you feel comfortable throughout the decision-making process. We take pride in our state-of-the-art facilities and appreciate your recognition. We look forward to serving you again! Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

delainebartsch, Thank you for your loyal patronage and positive review! We're thrilled to hear that our staff's helpfulness, friendliness, and knowledge continue to meet your expectations with each car purchase. We appreciate your trust in choosing us for your automotive needs four times over, and we look forward to serving you for many more years to come! Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

sherri_murphy, Thank you for your fantastic review! We're thrilled to hear that our sales and service teams have been responsive, knowledgeable, and friendly. We strive to be efficient and provide excellent service, so it's great to know we've met your expectations. We appreciate your feedback and look forward to continuing to work with you. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

jki777, Thank you for your kind words! We're thrilled to hear that you had an amazing experience and felt respected by our team. Providing an easy and enjoyable process for our customers is always our top priority. We look forward to serving you again in the future! Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Hi Jeremy Nees, Your satisfaction is our mission! We're honored to have served you. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Hi ZER, We're honored to have earned your five-star rating! Your support means everything to us. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Hi wichitahusker, It was our pleasure to serve you! Your satisfaction drives us to do better. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Hi pameslicker, Thank you for choosing us! Your positive review means a lot to our team. Sincerely, Ryan Knotts, General Sales Manager