Joe Cicchetti Jr
Joe Cicchetti Jr at Flood Ford of East Greenwich
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Joe Cicchetti Jr

Sales & Leasing Consultant

Flood Ford of East Greenwich

2545 South County Trail
East Greenwich, RI 02818

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66 Reviews

I’ve been around Ford Motor Company and their products since I can remember, Flood Ford is an amazing family run establishment with great employees that are always willing to point our customers in the right direction. I’m happy to be a part of this great family.

Dealership Experience

13 yrs, 7 mos

Industry Experience

13 yrs, 7 mos

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66 Reviews

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66 Reviews of Joe Cicchetti Jr

September 14, 2024

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Employee Rating

They were very helpful in the process of buying my new Bronco. Very knowledgeable and courteous and listen to what I was saying. They gave me the most money for my Jeep and mustang that i trading in t More

by Gregmelikian52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 16, 2024

Flood Ford of East Greenwich responded

Thank you Greg! We are glad we were able to get you into the Bronco you were after. If you have any questions about the Bronco, or need anything else, we are always here to help.

February 23, 2023

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Employee Rating

I ordered a Ford Bronco in October of 2021 from Flood Ford working with Joe Cicchetti Jr. During my 16 months of waiting for the vehicle to be built, Joe was extremely responsive every time I had a ques More

by Ross Williams
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Marissa Flood , Paulette Matteson

December 07, 2022

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Employee Rating

Flood Ford has always given me the best deal I can find anywhere. Also I am treated with the utmost respect and professionalism. They are a top notch establishment. More

by Paul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 13, 2022

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Employee Rating

Do yourself a big favor never purchase a vehicle from this dealership. After the deal is done they're done with you. The service department is the worst service department I ever dealt with in my entire More

by Pau
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: Pete

Jul 14, 2022

Flood Ford of East Greenwich responded

Good morning, Paul. I certainly regret to see such a negative review, but I would like to publicly clarify some of the content. Yesterday afternoon your advisor reached out to you to inform you that there was no wheel lock key for your lug nuts, and they would need to be manually extracted. As with any service performed, that does accrue a bill. Once you were informed of this additional cost, you began swearing and yelling at your advisor. After being asked respectfully not to speak to him that way, you paused and began to berate him once again – at which point he ended the phone call. While I do understand your frustration, there is never an excuse to speak to our staff (or anyone else for that matter) the way you spoke to this gentleman. After looking into the situation a bit more, it appears as though the wheel lock set was not purchased with your vehicle, and was not purchased from our parts department. Further, the wheel lock was not in the vehicle at your previous visit either, which was also brought to your attention. The advisor has been nothing short of professional and courteous to you, up to the point of your swearing at him and having to hang up. Besides your request to absorb the cost to remove those lug nuts, there is nothing we have not taken care of. If you have any further comments, feel free to have your husband reach out to me, as we have chosen to be in contact with him due to your treatment of our employees. Liz Kelley Customer Relations Manager Flood Ford of East Greenwich (401) 558-2127

Jul 14, 2022

Pau responded

First of all, this issue has been going on for 2 years. Your manager was told about this in the situation continued. My frustration level Rose to the point that your service person chuckled at me saying I don't know why you guys waited 2 year to address the wheel lock issue when we have continuously addressed this issue every time the vehicle was serviced and your dealership continued to not take care of the issue and then put the blame back on us. I have never in my entire life have been treated so poorly by a dealership I made a huge mistake doing business with flood Ford. Only because I wrote this review you are now finally responding to some of the issues with my vehicle. I think it is so sad that a customer would have to go through such torture to get things corrected. Again this is never happened at any other dealership. I have learned my lesson when it comes to doing business with flood Ford. I also see that flood Ford has one of the lowest star ratings for Ford dealerships in the New England area. I don't even think you deserved the one star rating that I gave you but this system does not allow you to leave a review unless you put at least a one star. I have contacted the main Ford headquarters in United States. And in my conversation I was made aware that I was not the only dissatisfied customer with flood Ford.

Jul 14, 2022

Flood Ford of East Greenwich responded

To reiterate, the wheel lock set did not come with the vehicle at time of purchase and there is no receipt of it being purchased at our parts counter. You are entitled to your feelings and opinions, and I am disheartened to know you think so low of our establishment. Statistics show that public review forums are heavily used for negative reviews rather than positive, so the numbers online should be taken with a grain of salt as there are always two sides to every review. Respectfully, I will not go back and forth with you. I hope you have a a tremendous day going forward and a wonderful weekend!

Jul 14, 2022

Pau responded

Something to consider when dealing with customer concerns or complaints. Treat your customers with the respect they deserve and the customers May return that same respect to your employees. You need to get your facts straight Liz. You are only making things worse trying to cover up the mistakes in the failure to follow through when a customer has over and over communicated that there was no wheel lock that purchase a vehicle. Leaving messages with the the person we worked with when we purchased the vehicle as well as management. At least we were told they would management when we called. But not sure if that was true or not. Also when we have made these phone calls we have been left on hold for over 30 minutes at times and I had to hang up and call back to try to get to what I was told was the correct human being to look into this issue that continues to not be taken care of but only putting the blame back on your customer and publicly berating them online because of the failure to provide some type of quality service. Your response only shows that your dealership continues to fail in treating All of your customers with kindness and courtesy. Liz if you were to read all the customer reviews regarding flood Ford you will see I am not the only customer who has had issues with your service department.

Jul 14, 2022

Pau responded

Liz you should be ashamed of your response to me ( or any customer) trying to wrong their review about your company. I have shared your comment with several people this morning and they are shock about the treatment I'm receiving. 3 people I showed you response to said they also had negative experiences at flood Ford. And I haven't even left the office this morning. But my job takes me all over Rhode Island. It will be amazing to see what Rhode Island thinks of flood Ford when I share your response with them.

February 21, 2022

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Employee Rating

The GM and his entire team are all excellent to work with! They are all friendly and professional! More

by srethie3
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marc Cronhimer , Joe Cicchetti, Sr.

November 20, 2021

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This is the best vehicle I ever owned!!!! The dealership was incredible in every detail and very knowledgeable. They even registered my SUV ! I will only come here to have my vehicle serviced and if in the More

by Wanda C
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Lancia

October 30, 2021

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Employee Rating

Had a great experience at flood ford was able to get the deal done quickly and easily:) More

by Tylertuna0727
Customer Service
Friendliness
Price
Recommend Dealer
Yes

August 25, 2021

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Employee Rating

My experience so far has been exceptional. Very friendly and informative. I would recommend this dealership. More

by sbd
Customer Service
Friendliness
Price
Recommend Dealer
Yes

August 03, 2021

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Employee Rating

I have been dealing with flood for the past 15 years. There is always a smooth transaction into the next vehicle . Extremely helpful and knowledgeable , I never have to worry about any issues that mig More

by Alan
Customer Service
Friendliness
Price
Recommend Dealer
Yes

July 12, 2021

Dealership Rating
Employee Rating

Fantastic dealership. I drove 230miles to pick up my new Ranger truck with the options I wanted. Joe Jr was very patience with me and found me a good rebate in this sellers market. I recommend this dealersh More

by Larry
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michelle Fontaine

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