Joe Berube | Page 44

Gates family does it again I brought my dying '01 F150 in for shocks only to find out it was not possible due to rust and rot. On the odd chance I bumped into Odessa and with he I brought my dying '01 F150 in for shocks only to find out it was not possible due to rust and rot. On the odd chance I bumped into Odessa and with her immeasurable assistance and that of Jimmy and Henry the staff made spending big bucks a lot more painless. Joe, in service, always shows a huge amount of patience and curtesy. PS, I love the Thunderbird Café! More

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Great service ! Came down for simple oil change however time wait was shorter than estimated and all inspections, fluid filled at no charge. Great work Columbia Ford Came down for simple oil change however time wait was shorter than estimated and all inspections, fluid filled at no charge. Great work Columbia Ford Service Dept. ! More

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Shutter NOW FIXED Not happy with repair! Shutter is still there, I will be bringing back until it is one hundred percent repaired. It is not normal and must be fixed! Not happy with repair! Shutter is still there, I will be bringing back until it is one hundred percent repaired. It is not normal and must be fixed! UPDATE: Shutter has been fixed. Thank you Mike Pahlas and Technician Brian. JOB WELL DONE! They listened to my concerns and found a fix. More

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Great service Went in for routine service. Joe berube was able to get me in right away. Truck was done when expected Joe did a great job as always. Went in for routine service. Joe berube was able to get me in right away. Truck was done when expected Joe did a great job as always. More

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Noisy front right wheel. A few months after I bought the vehicle I brought it in for noise in the front right wheel, was told nothing is wrong, a while later I brought it back A few months after I bought the vehicle I brought it in for noise in the front right wheel, was told nothing is wrong, a while later I brought it back when noise worsened and passenger could feel resistance. I have had other vehicles with same exact issue, which was the hub assembly, which I also mentioned to them. They had the vehicle for 4 days. At the end of the second day they finally offered me a loaner, which I needed to find a ride to work for the other days. I asked the person who sold me the warranty if the work would be covered. He stated he has no idea. When I called on the 3rd day they told me that they were changing the front left Hub assembly, and would require it an additional day. When I drove it home I found 3 screws on the front passenger step rail. Leading me to believe they changed the front right hub assembly instead of the left like I was told. Ive had issues with the service dept in the past, was told "that's just their personality". More

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Recall Brought vehicle in for a recall repair. Another potential problem, nothing to do with the recall, was discovered and (after ok call) repaired. Thanks Brought vehicle in for a recall repair. Another potential problem, nothing to do with the recall, was discovered and (after ok call) repaired. Thanks for the check, alert. More

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10,000 mile checkup Service was quick, very professional and the service center staff are very nice. The dealership is nice and clean and has a very good restaurant as w Service was quick, very professional and the service center staff are very nice. The dealership is nice and clean and has a very good restaurant as well. More

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exellent I received great sales service from Dave Stratton; he helped me and wife find the vehicle that was best suited for our needs, he answered all our qu I received great sales service from Dave Stratton; he helped me and wife find the vehicle that was best suited for our needs, he answered all our questions and most of all did not pressure us. Jimmie Bletsch and Jake Gurzler also treated us quite well. More

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Nice visit I had a nice, comfortable afternoon sitting on the couch by the fireplace while my oil was being changed. My big dog, Beckett was was with me too! Eve I had a nice, comfortable afternoon sitting on the couch by the fireplace while my oil was being changed. My big dog, Beckett was was with me too! Everyone was so welcoming! More

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they kept with it! The 14 hour major repair was not simple or easy. The were professional and tenacious, and did what they had to do to get the job done fast and right. The 14 hour major repair was not simple or easy. The were professional and tenacious, and did what they had to do to get the job done fast and right. From Mark Steady, to Joe Berube , and to the service technicians, they all did a top-notch job. Our thanks to you all--Merry Christmas! More

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