Joe Berube | Page 44

best service dept. i have seen, great service staff. the best service group i have seen. the dealership is spotless, the service staff are great.we are from Florida and they could learn a lot from these the best service group i have seen. the dealership is spotless, the service staff are great.we are from Florida and they could learn a lot from these people. my hat is off to the owner. the price was also great. Thank you. More

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Lack of customer service/unorganized Called to make an appointment and spoke with Joe. During the call I asked if there would be a loaner available. Was told all the loaners were out with Called to make an appointment and spoke with Joe. During the call I asked if there would be a loaner available. Was told all the loaners were out with other customers but would look into having one available when I dropped my truck off. On the day I dropped the vehicle off I met with Bobby and asked again about a loaner vehicle. He asked if it was discussed when I called to make the appointment. In my eyes it shouldn't matter if it's already been discussed or not. When dropping a vehicle off for warranty work a car should be given to me. I was finally given a vehicle and was told they would look at the truck and call me the following day. Got a call from Bobby the next day saying what was wrong and that everything was covered except for one item that would cost 50 dollars and my front brakes should be replaced i said to change them and was told it would be ready the following afternoon. Next morning for a call from Joe saying the same thing Bobby had said but that they were going to replace the a.c. compressor and it wouldn't be done until after the weekend. Ok no big deal. Monday came and I called around 330 to check on the status and it was like they never heard of me or my vehicle. Was on hold for 10 minutes while they looked for the paperwork for my truck. Joes explanation was Bobby was out and he was who I originally dealt with. Which was true but Joe was the one who called me Friday explaining what was going on. He came on the phone and said yup your truck was finished this morning. Well, why wasn't I contacted to tell me this? Why did I have to call and ask if it was done? I go to pick up the truck and have to go to sales bc service was closed. Pay for everything go out to my truck and the tonneau cover is wide open and it had been pouring rain all day. Truck bed with tools and clothes was soaked. I'm still wondering why it was opened at the dealership in the first place also bc I had locked the tailgate and tonneau cover when I dropped the truck off. Everything was fixed properly and runs fine just very discouraged with management and how my truck was left in the parking lot. More

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Friendliest Place in Town!! Polite and friendly, always greet you with a smile. Fast, thorough service!! Provide a comfortable lounge to relax in while you wait. Always go home k Polite and friendly, always greet you with a smile. Fast, thorough service!! Provide a comfortable lounge to relax in while you wait. Always go home knowing my car has been taken care of by professionals! More

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Gates family does it again I brought my dying '01 F150 in for shocks only to find out it was not possible due to rust and rot. On the odd chance I bumped into Odessa and with he I brought my dying '01 F150 in for shocks only to find out it was not possible due to rust and rot. On the odd chance I bumped into Odessa and with her immeasurable assistance and that of Jimmy and Henry the staff made spending big bucks a lot more painless. Joe, in service, always shows a huge amount of patience and curtesy. PS, I love the Thunderbird Café! More

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Great service ! Came down for simple oil change however time wait was shorter than estimated and all inspections, fluid filled at no charge. Great work Columbia Ford Came down for simple oil change however time wait was shorter than estimated and all inspections, fluid filled at no charge. Great work Columbia Ford Service Dept. ! More

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Shutter NOW FIXED Not happy with repair! Shutter is still there, I will be bringing back until it is one hundred percent repaired. It is not normal and must be fixed! Not happy with repair! Shutter is still there, I will be bringing back until it is one hundred percent repaired. It is not normal and must be fixed! UPDATE: Shutter has been fixed. Thank you Mike Pahlas and Technician Brian. JOB WELL DONE! They listened to my concerns and found a fix. More

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Great service Went in for routine service. Joe berube was able to get me in right away. Truck was done when expected Joe did a great job as always. Went in for routine service. Joe berube was able to get me in right away. Truck was done when expected Joe did a great job as always. More

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Noisy front right wheel. A few months after I bought the vehicle I brought it in for noise in the front right wheel, was told nothing is wrong, a while later I brought it back A few months after I bought the vehicle I brought it in for noise in the front right wheel, was told nothing is wrong, a while later I brought it back when noise worsened and passenger could feel resistance. I have had other vehicles with same exact issue, which was the hub assembly, which I also mentioned to them. They had the vehicle for 4 days. At the end of the second day they finally offered me a loaner, which I needed to find a ride to work for the other days. I asked the person who sold me the warranty if the work would be covered. He stated he has no idea. When I called on the 3rd day they told me that they were changing the front left Hub assembly, and would require it an additional day. When I drove it home I found 3 screws on the front passenger step rail. Leading me to believe they changed the front right hub assembly instead of the left like I was told. Ive had issues with the service dept in the past, was told "that's just their personality". More

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Recall Brought vehicle in for a recall repair. Another potential problem, nothing to do with the recall, was discovered and (after ok call) repaired. Thanks Brought vehicle in for a recall repair. Another potential problem, nothing to do with the recall, was discovered and (after ok call) repaired. Thanks for the check, alert. More

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10,000 mile checkup Service was quick, very professional and the service center staff are very nice. The dealership is nice and clean and has a very good restaurant as w Service was quick, very professional and the service center staff are very nice. The dealership is nice and clean and has a very good restaurant as well. More

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