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Joe Baez

Overview Reviews (501) Inventory (371)

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Joe Baez

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Joe Baez

Finance Manger

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

Loves to fish and spend time with his grandkids.

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5.0

501 Reviews

Loves to fish and spend time with his grandkids.

Overview Reviews (501) Inventory (371)

Dealership Experience

9 yrs, 2 mos

Industry Experience

38 yrs, 8 mos

Languages Spoken

English

Spanish

5.0

501 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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501 Reviews of Joe Baez

November 30, 2024

Dealership Rating

Employee Rating

Nice smooth process, done most negotiations via email, good inventory, kept their promises, will recommend good inventory, kept their promises, will recommend More

by andrey.petrov

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John Guido, Jr., Cassie Smith, Jose Gutierrez, Israel Gonzalez, Colton Hannemann, Joe Anzelone, Brian Powell

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Dec 03, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had a nice smooth process with Arlington Heights Ford and appreciated the convenience of negotiating via email. It's great to know that our commitment to keeping promises and maintaining a good inventory met your expectations. We truly appreciate your recommendation and look forward to serving you again in the future! Sincerely, The Team at Arlington Heights Ford

November 30, 2024

Dealership Rating

Employee Rating

Great help, couldn't be more excited! Very helpful throughout my process of getting my first truck! Very helpful throughout my process of getting my first truck! More

by mj.muetterties

Recommend Dealer

Yes

Other Employees Tagged: Cassie Smith, Lonnie Catanese, Jose Gutierrez, Israel Gonzalez, Brian Powell

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Dec 03, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience getting your first truck at Arlington Heights Ford. Our team is dedicated to providing excellent service, and your excitement means a lot to us. We hope to see you again soon and appreciate you sharing your experience! Sincerely, The Team at Arlington Heights Ford

November 30, 2024

Dealership Rating

Employee Rating

Lonnie Catanese made the car buying process an easy and smooth process. He answered all of my questions and was very knowledgeable. It was a great experience working with Lonnie! smooth process. He answered all of my questions and was very knowledgeable. It was a great experience working with Lonnie! More

by Car

Recommend Dealer

Yes

Other Employees Tagged: Cassie Smith, Lonnie Catanese, Jose Gutierrez, Israel Gonzalez, Brian Powell

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Dec 03, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful review! We’re thrilled to hear that Lonnie made your car buying experience easy and smooth. His knowledge and willingness to help are truly valued at Arlington Heights Ford. We appreciate your feedback and hope to see you again for your future vehicle needs! Sincerely, The Team at Arlington Heights Ford

November 28, 2024

Dealership Rating

Employee Rating

Always a great experience here…from ordering my Mustang, to delivery, to service A+ ! Extremely friendly, knowledgeable and helpful staff. Real pros. to delivery, to service A+ ! Extremely friendly, knowledgeable and helpful staff. Real pros. More

by neweng51260

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Patronski, Colton Hannemann, John Burzawa

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Dec 02, 2024 -

Arlington Heights Ford responded

Thank you so much for your wonderful review! We're thrilled to hear that your experience at Arlington Heights Ford, from ordering your Mustang to delivery and service, has consistently been A+. Our team takes great pride in providing friendly and knowledgeable assistance. We appreciate your kind words and look forward to seeing you again soon! Sincerely, The Team at Arlington Heights Ford

November 26, 2024

Dealership Rating

Employee Rating

Very efficient and kind staff. Willing to do the best for the clients wants and needs. Willing to do the best for the clients wants and needs. More

by jessica digioia

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Elliott Reichel

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Nov 27, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful review! We at Arlington Heights Ford are thrilled to hear that you found our staff efficient and kind. We always strive to meet our clients' wants and needs, and your feedback means a lot to us. We look forward to serving you again in the future! Sincerely, The Team at Arlington Heights Ford

November 26, 2024

Dealership Rating

Employee Rating

Elliott was Friendly and easy to work with. Listened to our needs & made sure we nw exactly what we were getting Listened to our needs & made sure we nw exactly what we were getting More

by Shrngru

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Elliott Reichel, Brian Powell

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Dec 01, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience at Arlington Heights Ford with Elliott. We value open communication and strive to meet our customers' needs. We look forward to welcoming you back for your next visit! Sincerely, The Team at Arlington Heights Ford

November 24, 2024

Dealership Rating

Employee Rating

We had a very good experience working with Elliott, Brian and Joe! Thank you all! and Joe! Thank you all! More

by Artblack

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Elliott Reichel, Brian Powell

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Nov 25, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with Elliott, Brian, and Joe at Arlington Heights Ford. We appreciate your support and look forward to welcoming you back for your next visit! Sincerely, The Team at Arlington Heights Ford

November 24, 2024

Dealership Rating

Employee Rating

Elliot was fantastic! Friendly, funny and helpful! Brian was very helpful with financing! Great team! Friendly, funny and helpful! Brian was very helpful with financing! Great team! More

by Jshankarsri

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Elliott Reichel, Brian Powell

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Nov 25, 2024 -

Arlington Heights Ford responded

Thank you so much for your kind words! We're thrilled to hear that Elliot's friendly and funny approach made your experience enjoyable, and that Brian was helpful with financing. Our team at Arlington Heights Ford truly appreciates your feedback and looks forward to assisting you again in the future! Sincerely, The Team at Arlington Heights Ford

November 23, 2024

Dealership Rating

Employee Rating

Rich and Jeremey helped us get a new van and we will buy five more next year thankyou five more next year thankyou More

by Victor Taras

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Rich Jacobsen, Jose Gutierrez, Jeremy Rosa, Brian Powell

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Nov 25, 2024 -

Arlington Heights Ford responded

Thank you, Victor! We truly appreciate your kind words and are thrilled to hear about your positive experience at Arlington Heights Ford. It's fantastic that you found the perfect van, and we look forward to assisting you with your upcoming purchases next year. If you have any questions in the meantime, feel free to reach out! Sincerely, The Team at Arlington Heights Ford

November 14, 2024

Dealership Rating

Employee Rating

The dealership treatment was very good. Lonnie Catanese very professional and very happy with his service. Lonnie Catanese very professional and very happy with his service. More

by mpkearney515

Recommend Dealer

Yes

Other Employees Tagged: Cassie Smith, Lonnie Catanese, Jose Gutierrez, Elliott Reichel, Israel Gonzalez, Brian Powell

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Nov 15, 2024 -

Arlington Heights Ford responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Arlington Heights Ford, and that Lonnie provided you with such professional service. We value your feedback and look forward to welcoming you back in the future! Sincerely, The Team at Arlington Heights Ford

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