Jody Gauthier

All went well. I wish the dashboard display would be set back to where I had it. I wish the dashboard display would be set back to where I had it. More

by ELLENCKING88 Verified Customer Verified Customer

Report | Print

Location has been excellent. I had gone to several places to find my dream car at a price I could afford and the entire staff really made me feel at home. Definitely recommend. I had gone to several places to find my dream car at a price I could afford and the entire staff really made me feel at home. Definitely recommend. More

by MARCOS_D Verified Customer Verified Customer

Report | Print

Westboro Toyota did a fantastic job repairing my car and working with my insurance. They were able to have my insurance pay for all the repairs. Rick Tonelli is the man to go to! working with my insurance. They were able to have my insurance pay for all the repairs. Rick Tonelli is the man to go to! More

by SUSANDUTRAM Verified Customer Verified Customer

Report | Print

Thanks for the prompt maintenance service, and the cleanliness of the car at pickup. I will be back again next time. cleanliness of the car at pickup. I will be back again next time. More

by MHEINZE Verified Customer Verified Customer

Report | Print

I hate doing these surveys but I know doing them helps people keep their jobs. people keep their jobs. More

by JEREMYDARLING Verified Customer Verified Customer

Report | Print

A short service was needed and provided quickly! Paperwork ands State inspection sticker was done timely. Paperwork ands State inspection sticker was done timely. More

by doclair Verified Customer Verified Customer

Report | Print

It took three visits to diagnose the problem, and I was charged for labor each time. Since they failed to identify the issue on the first visit, these charges were due to their mistake. It then took three charged for labor each time. Since they failed to identify the issue on the first visit, these charges were due to their mistake. It then took three months to receive the part, which I understand may have been due to logistical delays. However, when I returned for the installation, they charged me $591—on top of the three labor charges I had already paid for the incorrect diagnoses. When I requested a credit for the unnecessary labor charges, I was told they couldn’t provide one. To make matters worse, I was informed that, according to Toyota’s service procedure, the installation should take six hours. But since the technician was “very smart,” he completed the job in three hours, and they claimed they were doing me a favor by only charging for three hours of labor. This directly contradicted what the service consultant told me when booking the appointment—she specifically said the job would take only three hours. This experience was frustrating and disappointing. I will never return to this place again. More

by NMADHU17 Verified Customer Verified Customer

Report | Print

Very friendly Easy appt schedule. Estimate was right on. Every time I’ve been in there the sales and repair are very accommodating Estimate was right on. Every time I’ve been in there the sales and repair are very accommodating More

by carolesuekaye Verified Customer Verified Customer

Report | Print

The dealership has good customer service and on point. They do their work on time. They do their work on time. More

by EKUDITEY8 Verified Customer Verified Customer

Report | Print

Everything went fine with my oil change. Jody is pleasant and professional. Nothing else to add! Jody is pleasant and professional. Nothing else to add! More

by Tuesday Addams Verified Customer Verified Customer

Report | Print