Jody Cruce | Page 32

Shady dealership. Zero customer service Paid $50k for a used viper. $55k after TTT. Get it home and notice a horrible smell. Found dead mine and mice feces throughout the entire car. I told Paid $50k for a used viper. $55k after TTT. Get it home and notice a horrible smell. Found dead mine and mice feces throughout the entire car. I told them I need new carpet that I would try and clean it. I gutted the car cleaned everything with bleach. Replaced the carpet which they made me pay for $500 of it. No luck. So through out the following 2 months I tried several methods. During that time I put lots of work and money into the car. No luck I gave up. I took it to them and the best he said he could do was give me the 50k back. Not the $500 in carpet. Not the $1500 in dealer fees. Not anything more. So I traded it for a new car to save on the taxes. I still haven’t received the title for the viper and I purchased it June 6. Took 1.5 months to get a tag and I had to threaten with an attorney to even get that. They are so unprofessional it’s ridiculous. I just bought a $92k hellcat from them yesterday and picked it up today. When I walked it yesterday it was flawless. When I got home with it today I noticed three long scratches in the matte black hood. I texted both the GM Jodi and the salesman Zack and Jodi’s response was OK. Zach asked for a pic which I sent and I got no response. Of course not. I hope to never see these people again. More

by JONATHAN49 Verified Customer Verified Customer

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Excdllent and Seamless process I have been exploring options for a new truck. After working with the Palmer Dodge team it was clear to me that this was the place to purchase my tr I have been exploring options for a new truck. After working with the Palmer Dodge team it was clear to me that this was the place to purchase my truck. Jay Stark and Jody Cruce gave me their recommendation based on my needs and it turned out to be the perfect truck. Even better, they gave me a great price for my trade-in. The entire process took less than two hours and was very seamless. Overall - got a good deal and a great experience. More

by SEANGRANT2002 Verified Customer Verified Customer

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Y'all are awesome! Keep up the excellence and expertise in Service. I've adored y'all and have bought Dodges since 2004 when y'all took care of my Ford Mustang after the Keep up the excellence and expertise in Service. I've adored y'all and have bought Dodges since 2004 when y'all took care of my Ford Mustang after the Canton Ford dealership kept telling me "well you're still having that problem, and we think we know what it really is now, but the other expensive things we fixed were broken too." They're out of business now although I swear it is the same people at the Kawasaki dealership across the street where after routine preventative maintenance they fixed my motorcycle's problem after problem after problem until I literally couldn't even drive it out afterwards. I love y'all! Keep up the good stuff! More

by mikehardersen Verified Customer Verified Customer

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Thomas Pappas is the best service man ever. Anywhere. Thomas is always smiling and making you feel welcomed. He always remembers my name when I walk in the door. It makes me happy to talk to him. Thomas is always smiling and making you feel welcomed. He always remembers my name when I walk in the door. It makes me happy to talk to him. More

by jacapejr Verified Customer Verified Customer

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Best Service, Nicest People Dealing with the Palmer Dodge team is always such a pleasure! They are friendly, upbeat and professional and always willing to help! I would highly re Dealing with the Palmer Dodge team is always such a pleasure! They are friendly, upbeat and professional and always willing to help! I would highly recommend this dealership for both service and new sales! More

by Mandy Verified Customer Verified Customer

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Listened to what we needed and didn't push something else My daughter needed a reliable affordable car to drive back and forth to college. They worked with us only in what we needed. They didn't push us in bu My daughter needed a reliable affordable car to drive back and forth to college. They worked with us only in what we needed. They didn't push us in buying something we couldn't afford. Very friendly, upfront and honest in all areas of my daughter's first buying experience of a car. More

by JGARNER0223 Verified Customer Verified Customer

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Service good Service department was Very fast and efficient. Had a good experience overall. Kyler is great and very knowledgeable. Will recommend service here for Service department was Very fast and efficient. Had a good experience overall. Kyler is great and very knowledgeable. Will recommend service here for other Jeep owners. More

by sr02177 Verified Customer Verified Customer

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A+ as always! Always s pleasure dealing with your service department. Appointments are easy to make, service is excellent and follow up is on point. Wish every serv Always s pleasure dealing with your service department. Appointments are easy to make, service is excellent and follow up is on point. Wish every service department acted as you do. More

by staiti1 Verified Customer Verified Customer

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Nice people, nice place and fast service. Bought my new truck here, and always come back for little services like oil change (cheaper and better than any other place). I’m Very satisfied. Bought my new truck here, and always come back for little services like oil change (cheaper and better than any other place). I’m Very satisfied. More

by NANDOEUA Verified Customer Verified Customer

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Always Satisfied My experience at Palmer Dodge has always been great! From when I purchased the Jeep in 2014 and every service visit I’ve had there! My experience at Palmer Dodge has always been great! From when I purchased the Jeep in 2014 and every service visit I’ve had there! More

by verdiagamble Verified Customer Verified Customer

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