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Joanne Palmer
Joanne Palmer at Subaru of Utica
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Joanne Palmer

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
124 Reviews
4.8

124 Reviews

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124 Reviews of Joanne Palmer

February 26, 2025

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Employee Rating

Tyler is very knowledgeable and always very helpful. He knew exactly what was going on with my car and arranged to have it serviced right away. He kept me informed of its progress and I left knowing my More

by DONANDREWS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Rosato, Tyler Davis, Nick Orbinati

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Feb 26, 2025

Subaru of Utica responded

Thank you for sharing your experience with us at Subaru of Utica! We're glad to hear Tyler provided knowledgeable and helpful service, ensuring your car was well taken care of. Safe travels ahead!

February 23, 2025

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Employee Rating

Excellent service, friendly and quick. Knowledgeable, car was ready on time and in good condition. Joanne in service was friendly and helpful. More

by LUAPNOTERB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 24, 2025

Subaru of Utica responded

We're delighted to hear about your positive experience with our team at Subaru of Utica! It's great that Joanne and the rest of the service department provided excellent, timely assistance. Thank you for choosing us!

February 04, 2025

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I went for a recall on my car. My car always ran great. Now I have a rattle on rear ended off my car. Strange? More

by BTRACEY1965
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 04, 2025

Subaru of Utica responded

Thank you for bringing this to our attention. We're sorry to hear about the rattle after your visit and encourage you to reach out to us so we can address any concerns with your vehicle. Your satisfaction is important, and the Subaru of Utica team is here to help!

January 24, 2025

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I have always been pleased with all of the people I have encountered at this location. More

by CDEGEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2025

Subaru of Utica responded

We really appreciate you taking the time to leave Subaru of Utica this awesome review, thank you! We look forward to welcoming you back.

January 03, 2025

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Employee Rating

I feel comfortable asking questions about my car’s service. They are very professional and informative. More

by JHANIFIN14693
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis

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Jan 04, 2025

Subaru of Utica responded

We're happy to hear that you feel comfortable and well-informed with our team at Subaru of Utica. Thank you for your kind words, and we're always here to help with any questions!

January 02, 2025

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Employee Rating

Utica Subaru provides great communication to its customers when my car was in for service. Enjoyable experience. More

by DHSTARKWE
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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Jan 03, 2025

Subaru of Utica responded

We're glad to hear that you had an enjoyable experience with our service team at Subaru of Utica. Thank you for highlighting the great communication, and we look forward to assisting you again in the future!

December 23, 2024

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Employee Rating

Service was good. I have great confidence in Vincent and his guidance. The only issue in scheduling service for my Outback was the inability to schedule on line. Th More

by MAARBILP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

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Dec 23, 2024

Subaru of Utica responded

That's great to hear! We love knowing that Vincent, Joanne, and the team took excellent care of you. We look forward to welcoming you back to Subaru of Utica!

December 21, 2024

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Employee Rating

The service area is very clean and very nicely laid out. The process of dropping off my car was easy and very professional thank you. Joan at service was easy to work with checking in and especially at chec More

by BEDWARDS20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 23, 2024

Subaru of Utica responded

Thank you for sharing your experience with us! We're delighted to hear that our Subaru of Utica service area met your expectations and that Joan provided excellent assistance. We appreciate the feedback and look forward to serving you again in the future!

November 23, 2024

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Employee Rating

The Service Center is very friendly and efficient, I was really impressed with the emailed video of the mechanic going over the vehicle. Very nice experience hoping to try the lounge next time. More

by DORSINO59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 25, 2024

Subaru of Utica responded

We're happy to hear that you had a positive experience with our service center. The video updates are a great way to keep customers informed, and we look forward to welcoming you back for some lounge time on your next visit. Thanks for the feedback, and see you next time at Subaru of Utica!

November 19, 2024

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Employee Rating

Dealership is clean and friendly all the time. I did not regret buying my 2 first subaru vehicles there. More

by ALICIA13502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Vincent Gonzalez, Tyler Basset

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Nov 19, 2024

Subaru of Utica responded

Hi Alicia, Thank you for sharing your experience! I'm glad to hear that you've had positive experiences with our dealership and are enjoying your Subarus. If there's anything more I can do to enhance your visits, please feel free to reach out to me directly at ahutchings@carbonecars.com. Thank you, Allen Hutchings Assistant General Manager

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