Joanne Palmer

I had a very good experience at the dealership. I was greeted and helped immediately. My car was taken in for service. Joanne explained what needed to be done. There is always lots of customers th I was greeted and helped immediately. My car was taken in for service. Joanne explained what needed to be done. There is always lots of customers there. The waiting room and amenities are very clean and comfortable. My compliments to the staff. More

by GSWIECKI Verified Customer Verified Customer

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One of the reasons why we continue to deal with Subaru is the quality of the service and staff. the quality of the service and staff. More

by FWILCOX Verified Customer Verified Customer

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The service dept. is very good. I love the video they provide with your vehicle, its very helpful. The people are all very nice and helpful. is very good. I love the video they provide with your vehicle, its very helpful. The people are all very nice and helpful. More

by BARBMGEORGE Verified Customer Verified Customer

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A new bypass box was installed in my 2019 Outback to solve battery drain issues. I also had an inspection and oil change. Patrick had an inspection and oil change for his 2019 Ascent. The work was done solve battery drain issues. I also had an inspection and oil change. Patrick had an inspection and oil change for his 2019 Ascent. The work was done professionally and in a timely manner. Tyler Davis was excellent and we appreciate his wonderful service. More

by PG107 Verified Customer Verified Customer

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Very professional and my experience was that Tyler goes above to please his associates and clients and Dan the service manager does to Thanks Bob Nole above to please his associates and clients and Dan the service manager does to Thanks Bob Nole More

by NOLE742 Verified Customer Verified Customer

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I always have a great experience in the service center. Joanne and Tyler are always so pleasant and wonderful to deal with. However this visit I left there very irritated. I went in for an oil change that Joanne and Tyler are always so pleasant and wonderful to deal with. However this visit I left there very irritated. I went in for an oil change that I scheduled on line, they didn't have my appt as they were in the middle of a computer change. I also had an issue I needed checked out. After waiting 2 hrs and 45 min I approached the counter to ask if I should come back. At this time I found out there was a concern with my vehicle that the technician had been discussing with the Subaru rep who happened to be on site that day. Fine.. but it would have been nice to have been updated. After approximately 15 minutes of speaking to staff about the issue with the vehicle, etc. I was told I was all set and that my car would be brought around. I waited 30 minutes for my car to be brought around.. unacceptable. Joanne made three phone calls to whoever is supposed to bring my call around. Finally on the third call she's made aware that they are having an issue turning off a light on the dashboard. Finally the car comes out, I start it, there's a light on on the dashboard. I go back in.. it's busy.. the new employee that Joanne is training comes out to look at the light, tells me it should go off when I start driving.. if not "we'll call you"... hmmm?? So as I'm driving the light does not come off. While stopped at a light I pull up a text message that I received while waiting for the vehicle from Joanne with a phone number to contact for questions. I call this number, I get someone trying to sell me a Jimmy Buffet cruise... ??? So I call the service department, I get Dan on the phone who doesn't know how to turn the light off, asks if I'm close by... my whole day has been disrupted by this I'm not going back... after being left on hold for an amount of time Dan comes back to the line to tell me how to turn the light off. This turns out to be an easy fix, and hopefully nothing is wrong with my car. I did notice that the payment was refunded to my account.. no one called me about this so I don't know if that is a mix up or a good faith action. I gave Nick a 3 star because I don't know who that is. The technician? Better communication would have been considerate. More

by LISAPETRONIO Verified Customer Verified Customer

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Very easy to get in and out of the service dept. thank you Subaru of Utica. thank you Subaru of Utica. More

by ONEAPRIL1974 Verified Customer Verified Customer

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Efficient, friendly, knowledgable, attentive sales and service. Stephen Degrace and Mike Green were a pleasure to work with in sales. service. Stephen Degrace and Mike Green were a pleasure to work with in sales. More

by SKRALY Verified Customer Verified Customer

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Very helpful not pushey,honest friendly. Clean, I highly recommend this dealer for the best car on the road. Clean, I highly recommend this dealer for the best car on the road. More

by HARRY0284 Verified Customer Verified Customer

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Joanne was knowledgeable, polite, and respectful. Inspection took a little longer than anticipated. Nice waiting area. Inspection took a little longer than anticipated. Nice waiting area. More

by HUSKYFAN83 Verified Customer Verified Customer

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