Joanne Palmer
Joanne Palmer at Subaru of Utica
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Joanne Palmer

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
115 Reviews
4.8

115 Reviews

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115 Reviews of Joanne Palmer

November 19, 2024

Dealership Rating
Employee Rating

Dealership is clean and friendly all the time. I did not regret buying my 2 first subaru vehicles there. More

by ALICIA13502
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 19, 2024

Subaru of Utica responded

Hi Alicia, Thank you for sharing your experience! I'm glad to hear that you've had positive experiences with our dealership and are enjoying your Subarus. If there's anything more I can do to enhance your visits, please feel free to reach out to me directly at ahutchings@carbonecars.com. Thank you, Allen Hutchings Assistant General Manager

November 18, 2024

Dealership Rating
Employee Rating

Joanne, Jo Jo as I like to call her, wrote up my vehicle with a smile. My vehicle’s oil was changed by a team of technicians to get my service done in a timely manner. Once it was ready, Tyler, Ty Guy as he More

by SubieSauce
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Nick Rosato, Tyler Davis

Nov 18, 2024

Subaru of Utica responded

We're more than glad to hear that Jo Jo and Ty made your visit enjoyable at Subaru of Utica! Our team is dedicated to providing efficient service with a personal touch. Thanks for the recommendation, and we look forward to seeing you again!

November 16, 2024

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Very good experience from the time Paul Snyder sold me my vehicle until Tuesday when I had my car serviced. Anytime I reached out to Mr Snyder with a question always very helpful.All personnel professional , More

by SJSKELTON13
Service Price Transparency
Service Time
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Recommend Dealer
Yes
Nov 18, 2024

Subaru of Utica responded

Thank you for sharing your positive experience with us at Subaru of Utica! We're glad to hear that Paul and our team provided helpful service from purchase through maintenance. We appreciate the feedback on our facilities too!

October 30, 2024

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My potential work is always explained in detail with upfront pricing. Subaru America and the local branch is easy to work with and guarantee their work! More

by JMICHEL7249
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Recommend Dealer
Yes
Oct 31, 2024

Subaru of Utica responded

We love to read reviews like yours. We're glad you had such a positive experience with us. Thank you for choosing Subaru of Utica. If you need anything else at all, you can always call us or stop by. We're here to help!

October 29, 2024

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Employee Rating

Service has improved in the past year. Thank you, Tyler. We really appreciate the technology assistance from Jevon. Friendly salespeople, Bradley Mcphearson. More

by KMOCKO
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick Borelli, Tyler Davis , Bradley Mcphearson

Oct 29, 2024

Subaru of Utica responded

It's great to hear that Tyler and Jevon have made a positive impact on your experience at Subaru of Utica. We appreciate the shout-out for our friendly team members like Bradley as well! We look forward to serving you again in the future!

October 19, 2024

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I own my fourth Subaru. Not only is it the finest car on the road, but the customer service that goes with the Subaru is exemplary. You know your vehicle will be well taken More

by CAMK1946
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Service Time
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Recommend Dealer
Yes
Oct 21, 2024

Subaru of Utica responded

Thank you for sharing such a glowing review of Subaru of Utica! We're glad to hear that our team has consistently provided exemplary service and care for your vehicles. Your kind words about the staff's friendliness and professionalism mean a lot to us, and we look forward to continuing this level of service in the future!

October 14, 2024

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Employee Rating

Mike Green was outstanding. All other personal were excellent. I would recommend your dealership to everyone who wants a Subaru. More

by BARBGOGGIN287
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Green, Nick Borelli, Tyler Davis , Bailee Haddad

Oct 14, 2024

Subaru of Utica responded

Thank you for the glowing review of Subaru of Utica! We're excited to hear that Mike and the team provided such an excellent experience. We appreciate your recommendation and look forward to serving more Subaru enthusiasts like you!

October 08, 2024

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Employee Rating

everyone was very polite joanne did a good job after the building was reopened after the fire trucks left More

by DIANECA
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Recommend Dealer
Yes
Oct 09, 2024

Subaru of Utica responded

Thank you for taking the time to review Subaru of Utica! It really means a lot to hear that you’re happy. We look forward to serving you again!

October 01, 2024

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Employee Rating

I received excellent service in a timely manner. They kept me updated along the way. More

by LISA1230
Service Price Transparency
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Recommend Dealer
Yes
Oct 02, 2024

Subaru of Utica responded

We're glad to know you had a great experience with us. Thank you for your positive feedback about Subaru of Utica. We hope to see you again. Safe travels, Lisa!

September 14, 2024

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Employee Rating

Great service and very friendly. Explained everything to me with concern that I was ok with everything More

by M.BELFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 16, 2024

Subaru of Utica responded

M.BELFIELD, we're delighted to hear you had a great experience with our team at Subaru of Utica. Thanks for the kind words. Come see us again soon!

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