Joanna Davila

I worked with Joanna who is an exceptional salesperson. The SL I was interested in was on a recall and frustratingly on a stop sale order for 3 months..Joanna communicated the progress effectively and even The SL I was interested in was on a recall and frustratingly on a stop sale order for 3 months..Joanna communicated the progress effectively and even provided a loaner to fill in the gap..on the day of the purchase, paperwork and car was ready to go beforehand and I was done under an hour. Finance Manager Roy also deserve praise for customer service and efficiency..5/5 great dealership.. More

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Joanna did an excellent job for us with great follow-up and attention to detail. I highly recommend her. and attention to detail. I highly recommend her. More

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Joanna was great. Provided me with several options and I was able to find the perfect fit. Provided me with several options and I was able to find the perfect fit. More

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y experience at Mercedes Benz of Chicago was nothing short of exceptional, and this credit goes to Joanna and Matt, who made it truly memorable. Joanna's deep knowledge of the Mercedes-Benz lineup and h short of exceptional, and this credit goes to Joanna and Matt, who made it truly memorable. Joanna's deep knowledge of the Mercedes-Benz lineup and her genuine enthusiasm helped me find the perfect car that matched my needs. She guided me through the selection process with professionalism, making me feel confident in my decision. Matt seamlessly handled the financing and paperwork, ensuring a smooth and efficient transaction. He patiently answered all my questions and provided a hassle-free experience. Together, Joanna and Matt went above and beyond, even arranging a comprehensive vehicle walkthrough to ensure I left the dealership with complete confidence in my new Mercedes-Benz. Mercedes Benz of Chicago is an outstanding dealership, and Joanna and Matt exemplify excellence in customer service. If you're in the market for a Mercedes-Benz, I highly recommend visiting this dealership and working with these two fantastic individuals. They turned what can often be a stressful process into a wonderful and memorable experience. Thank you, Mercedes Benz of Chicago, Joanna, and Matt, for making my dream car a reality! More

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Professional and classy top notch team member I would return and advise my friends to look at the Chicago dealership return and advise my friends to look at the Chicago dealership More

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Jonna was so kind and willing to help in an area that wasn’t her usual spot. wasn’t her usual spot. More

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Joanna Davila &Steven Sepulveda are great ! ! Joanna made me feel comfortable and explained everything I need to know about the cars we looked at. Joanna made sure I was comfortable with my deci ! Joanna made me feel comfortable and explained everything I need to know about the cars we looked at. Joanna made sure I was comfortable with my decision on the car and made it work for me! Joanna was not pushing me into making a decision and spent time with me to work with what I am comfortable with. Steven Sepulveda was great & so kind ! He encouraged me to come in the dealership to see what they can do as putting me in a great car! I explained to Steven that I was discouraged and maybe change my mind before I came in, but he encouraged me to come in so they can see what they can do for me as far as getting a new car. I was 100% satisfied with the customer service representatives. I will definitely recommend this dealership to others as well because I never ran into such smooth process. This is my first time dealing with representatives at a dealership that care to work with me and listen to what my concerns were. I’m a happy first time customer :D More

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Very nice staff and upfront. No extra charges and was in and out within 45 minutes. Will definitely be a repeat customer and highly recommend. No extra charges and was in and out within 45 minutes. Will definitely be a repeat customer and highly recommend. More

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Omg…. first of all i loved her customer service me ans my 2 daughters came in the Mercedes store and when i sau she took care of us! Yes she did. Most defin first of all i loved her customer service me ans my 2 daughters came in the Mercedes store and when i sau she took care of us! Yes she did. Most definitely she is highly recommended More

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The best person to work with on a scale to 10 she will guarantee you to get an approval guarantee you to get an approval More

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