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Joakim Holm
Joakim Holm at Russ Darrow Mitsubishi
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Joakim Holm

Service Advisor

Russ Darrow Mitsubishi

W226S1700 WI-164
Waukesha, WI 53186

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4.5
13 Reviews
4.5

13 Reviews

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13 Reviews of Joakim Holm

March 11, 2025

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Employee Rating

Another very well done and fast service. It took less than 30 minutes and I was well looked after. More

by DANIELAOLIVEIRA.PHD
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 12, 2025

Russ Darrow Mitsubishi responded

Daniela, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Josh Kiscellus josh.kiscellus@russdarrow.com

March 03, 2025

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Employee Rating

Great service and great team 👏 glad o coose russ darrow. The service was efficient. Thank you !!! 😊 More

by MELVINLUCKMAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dima Aslanov, Ashley Buckmaster

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Mar 03, 2025

Russ Darrow Mitsubishi responded

Thank you, Melvin, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Josh Kiscellus josh.kiscellus@russdarrow.com

March 03, 2025

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Employee Rating

Horrible, the work there mechanic do is atrocious. I'd rather deal with a alley mechanic. More

by Prentiss Grafton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dima Aslanov

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Mar 04, 2025

Russ Darrow Mitsubishi responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Josh Kiscellus josh.kiscellus@russdarrow.com

February 28, 2025

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Great people, great service! No hassles! Always making sure car is ready for the road! More

by GCJR0318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dima Aslanov, Ashley Buckmaster

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Mar 02, 2025

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Josh Kiscellus josh.kiscellus@russdarrow.com

February 21, 2025

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Amazing customer service as always. They do a great job making sure the vehicle is fixed right the first time More

by CHUEBNER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Kiscellus, Carolyn Gouthro, Justin Rupp, Dima Aslanov, Ashley Buckmaster , Rob karas, Aaron Henderson, rigoberto Sanchez, dan Hansen, John Fischer

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Feb 23, 2025

Russ Darrow Mitsubishi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mitsubishi! Josh Kiscellus josh.kiscellus@russdarrow.com

February 20, 2025

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Oil change and tire rotation was completed in a very timely manner. And all the workers were very polite More

by DAKOTA100
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 21, 2025

Russ Darrow Mitsubishi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mitsubishi. Josh Kiscellus josh.kiscellus@russdarrow.com

February 11, 2025

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Employee Rating

It was clean and neat, the chairs were a bit itchy and I wish I got more water or offered it more More

by NATHANI3LGOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Henderson, Dima Aslanov, Ashley Buckmaster, Michael Pilarte

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Feb 11, 2025

Russ Darrow Mitsubishi responded

Thank you for your feedback, Nathan. We appreciate your business and hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com

February 04, 2025

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Employee Rating

My service advisor, Joakim Holm was incredible and very helpful. Explained the whole process to me and updated me during the work being performed. What Joakim communicated to me matched the end result an More

by bradley.snow
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 04, 2025

Russ Darrow Mitsubishi responded

Bradley, Thanks for sharing your thoughts about your experience with Russ Darrow Mitsubishi. Joakim and our team appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com

January 31, 2025

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Employee Rating

Very slow service . Took over an hour and a half to get my oil changed. My truck sat outside the waiting room window for over 20 minutes. When I went in to check on it t More

by CHRISTOPHEROLSON60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dima Aslanov

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Feb 05, 2025

Russ Darrow Mitsubishi responded

We're sorry to hear about your experience, Christopher, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Josh Kiscellus josh.kiscellus@russdarrow.com

January 26, 2025

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Employee Rating

Pleasant, courteous service. I do wish they dried off the car after washing. That would be nice. More

by CONTRERASAISHA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2025

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Saisha, and we look forward to working with you again. Josh Kiscellus josh.kiscellus@russdarrow.com

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