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Jo Carroll

Overview Reviews (60) Inventory (168)

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Jo Carroll

Service Writer

Germain Mazda West

1345 Automall Parkway
Columbus, OH 43228

hi, I'm Jo! ⊹ ࣪ ˖ resident miata enthusiast and knowledgeable of all things Mazda. I've been in the industry for almost 4 years and always enjoy helping people love their vehicle. Whether you've had your car for 6 years or 6 months, I can help you figure out the best plan for keeping your Mazda in top shape! When I am not at work, I enjoy frequenting Columbus Crew games with my family, playing with my cat Pippa, and attending concerts ᓚ₍⑅^..^₎♡

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5.0

60 Reviews

Overview Reviews (60) Inventory (168)

Dealership Experience

3 yrs, 11 mos

Industry Experience

3 yrs, 11 mos

5.0

60 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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60 Reviews of Jo Carroll

March 30, 2026

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Employee Rating

I had a good experience. Andrew did a nice job on the video of my car including the suggestions on things to to to keep it running smoothly. Thanks. Andrew did a nice job on the video of my car including the suggestions on things to to to keep it running smoothly. Thanks. More

by Kingj335

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Andrew Mathias

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Mar 30, 2026 -

Germain Mazda West responded

We're thrilled to hear Andrew provided a helpful video and suggestions for your car. Thank you for choosing Germain Mazda West!

March 17, 2026

Dealership Rating

Employee Rating

Jessica, Service Director, solved an issue I had and provided me excellent customer service. Her efforts were appreciated. provided me excellent customer service. Her efforts were appreciated. More

by Janet S

Verified Customer

Recommend Dealer

Yes

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Mar 17, 2026 -

Germain Mazda West responded

Hi Janet, it's great to know that Jessica turned things around for you! Thank you for choosing Germain Mazda West. See you next time! Safe travels!

March 17, 2026

Dealership Rating

Employee Rating

Great service center that was able to repair my vehicle in a timely manner with professionalism in a timely manner with professionalism More

by AKAZLAUSKY001

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Mar 17, 2026 -

Germain Mazda West responded

It means so much to us to see your review! Thanks from the team at Germain Mazda West.

March 15, 2026

Dealership Rating

Employee Rating

I always trust taking my car here. I love that they send a video review of my car. I love that they send a video review of my car. More

by Rcyerkes

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Efrain Hidalgo, Ron Pineda

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Mar 16, 2026 -

Germain Mazda West responded

Thanks so much for the 5-star review of Germain Mazda West!

March 13, 2026

Dealership Rating

Employee Rating

We were impressed with the knowledge and professional way Eric and everyone treated us at the dealership. We will definitely tell our friends and family. Eric and everyone treated us at the dealership. We will definitely tell our friends and family. More

by PDM6690

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ashley Buzzelli, Cameron Allen, Eric Henry, Nicholas Kerr, Ian Napier

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Mar 13, 2026 -

Germain Mazda West responded

Thank you for your thoughtful review! We’ll pass your kind words along to Eric and the team. See you again at Germain Mazda West!

February 08, 2026

Dealership Rating

Employee Rating

The staff were very professional and kind. No pressure tactics regarding repairs recommended, which I really appreciated. No pressure tactics regarding repairs recommended, which I really appreciated. More

by ashanti.vannoy

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jolie Carroll

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Feb 09, 2026 -

Germain Mazda West responded

We appreciate your feedback! Thank you for choosing Germain Mazda West and for highlighting our professional and kind service. We look forward to seeing you again, Ashanti!

February 02, 2026

Dealership Rating

Employee Rating

Appointment times are always honored, the text and email updates and inspection are thorough , and everyone is always professional and welcoming. updates and inspection are thorough , and everyone is always professional and welcoming. More

by ksuhoza

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jolie Carroll

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Feb 03, 2026 -

Germain Mazda West responded

Thanks for sharing your positive experience with us at Germain Mazda West! We look forward to serving you next time!

January 24, 2026

Dealership Rating

Employee Rating

I like this dealership. It's clean and the employees are friendly, knowledgeable, and efficient. This always makes for a pleasant experience. It's clean and the employees are friendly, knowledgeable, and efficient. This always makes for a pleasant experience. More

by LEE_ERICAN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jolie Carroll

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Jan 26, 2026 -

Germain Mazda West responded

Thank you for the kind words, Lee! We’re delighted to hear you enjoy our friendly and efficient team. We appreciate your support and we hope to see you again at Germain Mazda West!

January 22, 2026

Dealership Rating

Employee Rating

Awesome people very professional easy to talk with and extremely friendly Ya'll made me a customer for life extremely friendly Ya'll made me a customer for life More

by CEC8265

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jolie Carroll

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Jan 23, 2026 -

Germain Mazda West responded

Thank you for choosing Germain Mazda West and for sharing your awesome feedback! We are delighted to have you as a customer for life! See you next time!

January 13, 2026

Dealership Rating

Employee Rating

It was easy and quick and affordable They fit me in at the last minute to accommodate my schedule the last minute to accommodate my schedule More

by jbechtel0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Jolie Carroll

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Jan 14, 2026 -

Germain Mazda West responded

We appreciate your feedback and are pleased to hear your visit was quick, convenient, and affordable. Thank you for choosing us at Germain Mazda West.

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