This dealership is a first class operation from top to
bottom…..exceptionally professional yet cordial !
bottom…..exceptionally professional yet cordial !
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by vinferrara1
Service Price Transparency
Jan 29, 2025 -
Mercedes-Benz of Boston responded
We're delighted to hear that you found Mercedes-Benz of Boston to be a first-class operation! Thank you for the kind words, and we look forward to serving you again in the future.
Per usual, the service was great and quick.
The dealership identified my maintainence needs and provided expected costs on a timely basis. In general, the dealership is easy to deal with.
The dealership identified my maintainence needs and provided expected costs on a timely basis. In general, the dealership is easy to deal with.
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by bhorgan2000
Service Price Transparency
Jan 24, 2025 -
Mercedes-Benz of Boston responded
Hi Bhorgan, thank you for sharing your experience with us! We're delighted to hear that our team at Mercedes-Benz of Boston provided efficient and straightforward service. We look forward to assisting you again in the future! Safe travels!
Fantastic service.
They did the job quickly. Kept me notified on their progress. Made sure my car was clean when they were finished.
They did the job quickly. Kept me notified on their progress. Made sure my car was clean when they were finished.
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by mjocelyne
Service Price Transparency
Jan 14, 2025 -
Mercedes-Benz of Boston responded
We're delighted to hear you had a fantastic experience with our team at Mercedes-Benz of Boston. Keeping you informed and ensuring your car is spotless are top priorities for us. Thanks for the review!
Great customer service ,excellent experience, very nice
group of people . I would definitely recommend to all.
group of people . I would definitely recommend to all.
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by Ed1506
Service Price Transparency
Jan 06, 2025 -
Mercedes-Benz of Boston responded
Thank you for the glowing review! We're delighted to hear that our team at Mercedes-Benz of Boston provided excellent service. We appreciate your recommendation and look forward to serving you again in the future!
Always excellent I only trust my car to Jimmy I had an
emergency and Jimmy had me come right in the car was fixed and ready to leave in short order
emergency and Jimmy had me come right in the car was fixed and ready to leave in short order
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by M lieberman
Service Price Transparency
Jan 02, 2025 -
Mercedes-Benz of Boston responded
It's wonderful to hear that Jimmy provided such prompt and reliable service during your recent visit here at Mercedes-Benz of Boston! We're glad your emergency was handled swiftly. Thank you for trusting us with your automotive needs!
I went back to this dealership after I had a bad
experience. They apologized and more then made it up to me. Good people there and I was appreciative of how they listened to the issues I had with
experience. They apologized and more then made it up to me. Good people there and I was appreciative of how they listened to the issues I had with them and how they resolved them.
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by Jbozoyan
Dec 31, 2024 -
Mercedes-Benz of Boston responded
Thank you for giving us another opportunity to earn your support! We're glad our team was able to address your concerns and we hope you won't hesitate to reach out the next time we can be of assistance. Thanks again, from all of us here at Mercedes-Benz of Boston!
I found the experience was excellent.
. My service advisor, Jimmy was very helpful in the process.
. My service advisor, Jimmy was very helpful in the process.
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by Pat F
Service Price Transparency
Dec 23, 2024 -
Mercedes-Benz of Boston responded
Thank you for your review, Pat! We look forward to sharing it with Jimmy! -Mercedes-Benz of Boston
Had to wait too long while there were available sales
people. Charged me $6.50 for gas for a “loaner” car after spending $3,000 on the service. To top it off, one of my key fobs does not work now.
people. Charged me $6.50 for gas for a “loaner” car after spending $3,000 on the service. To top it off, one of my key fobs does not work now.
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by Jbozoyan
Service Price Transparency
Dec 23, 2024 -
Mercedes-Benz of Boston responded
Jbozoyan, I'm sorry to hear about your experience with the wait time and additional charges. We strive for better service and would like to address these concerns directly. Please reach out at your convenience so we can make things right. Thank you, Jeff Davis - General Manager - jeff@herbchambers.com
Jimmy provides excellent customer service.
His follow up is impeccable. Always a pleasure to work with him
His follow up is impeccable. Always a pleasure to work with him
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by db7297
Service Price Transparency
Dec 16, 2024 -
Mercedes-Benz of Boston responded
We're delighted to hear that Jimmy's excellent customer service and impeccable follow-up made your experience at Mercedes-Benz of Boston a pleasure. Thank you for sharing this feedback!
Great service.
Jimmy was awesome! Always treated first class. They are quick, accurate and detailed oriented!
Jimmy was awesome! Always treated first class. They are quick, accurate and detailed oriented!
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by Cfischer3
Service Price Transparency
Dec 03, 2024 -
Mercedes-Benz of Boston responded
Thank you for the fantastic feedback! We're delighted to hear that Jimmy and our team at Mercedes-Benz of Boston provided first-class service. We appreciate your support and look forward to serving you again in the future!