Jimmy Galgano | Page 5

My experience purchasing a Cadillac Lyriq Luxury 2 from Paul Conti Cadillac was disappointing. While my family and I love the vehicle, the customer service at this dealership fell far short of expectations Paul Conti Cadillac was disappointing. While my family and I love the vehicle, the customer service at this dealership fell far short of expectations. Jimmy, the salesperson, was great—knowledgeable, professional, and transparent. He explained the options and recommended a demo model with 1,700 miles, assuring me it was "like new" and in immaculate condition. Since I viewed the car after dark, I couldn’t do a thorough inspection but trusted his word. Jimmy promised the car would be detailed and ready the next day. The following morning, I drove to West Point to secure a certified check and arrived at the dealership with my family in tow, expecting an exciting moment. However, during the daylight inspection, I noticed yellow marks in several places, which Jimmy rubbed off. More concerning was a deep scratch above the rear tail light. There were also paint smudges on the bumper. Jimmy seemed unaware of the scratch and took the car to be touched up. I was then directed to speak with Frank, the manager, about the issue. From the outset, the interaction felt dismissive. Frank barely looked up from his computer and asked me to explain the issue again, despite already knowing the problem. When I described the scratch, he minimized it as a "smudge" and implied imperfections were typical for demo models. It was clear he hadn’t even seen the damage himself. His multitasking and lack of engagement felt disrespectful, especially during such a significant purchase. I asked him directly to stop and give me his undivided attention, which he reluctantly did. Frustrated, I stepped outside to cool off and even considered going to another dealership. When I returned, Frank came out to apologize and offered a "We Owe You" form to fix the damage. Hoping this would resolve the issue, I completed the purchase. Unfortunately, the service experience was equally frustrating. When I returned on Monday for the repair, the service department had no record of the issue, and no loaner vehicle was available until December 5—nearly a week later. I eventually received a loaner, but it made strange noises, and I had to swap vehicles multiple times until the repairs were completed on December 13. To add to my disappointment, I later discovered that the Lyriq was missing a feature I was told it had—the ability to convert the rear-view mirror to a digital camera. This feature wasn’t included in the build sheet, which felt like yet another misrepresentation. In summary, while I’m satisfied with the vehicle itself, the customer service at Paul Conti Cadillac—both in sales and service—was frustrating and unprofessional. What should have been a special moment for my family was overshadowed by poor communication, dismissiveness, and repeated inconveniences. I hope this feedback prompts improvements in their customer service. More

by mg5421 Verified Customer Verified Customer

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Greetings Paul Conte Folks. .. This is going to be a pleasure to write. I can honestly say that the purchase of my XT4 on December 16 was by far the best experience I've ever .. This is going to be a pleasure to write. I can honestly say that the purchase of my XT4 on December 16 was by far the best experience I've ever had at a car dealership in my 40 years of driving. And that is due entirely to the professionalism of Jim Galgano. When I went to look at the car, casually, on the lot on a Saturday afternoon, I thought to myself, "Hmmm - I wonder how long it will take for a sales person to come running out to schmooze me." And the nice thing was, I was pleasantly left alone for just the right amount of time - maybe twenty minutes, to walk around the lot on my own, at my own pace, to look over the different models, and the different options on the cars. Then, at just the right time, Jim put on his coat and came out to the lot to introduce himself. Not pushy, or sales-man-y in any way. Just a knowledgeable and helpful person who had a great rapport and demeanor. I actually didn't feel like I was a "potential sale", but rather like someone who just liked cars. Good American cars. Cadillacs. I can tell you that because of Jim's approach, I was ready to do the deal after half an hour. Probably a record for me in buying a car. He went over everything very carefully, explained my financing options, and negotiated a very fair deal in my trade. He is, quite frankly, everything that an automotive salesperson can and should be. Nice job, Conte, in hiring the right kind of people to staff your operation. A terrific experience from start to finish. Please extend my thanks to Jim, and to Omar Azizi, for their fine work. More

by robert.cerro Verified Customer Verified Customer

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Great experience with the James made the purchase of my car work with budget ty car work with budget ty More

by KYRIACOS13A Verified Customer Verified Customer

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This dealership was a pleasure to work with. Everyone there was kind and knowledgeable. They also made it a quick, easy process Everyone there was kind and knowledgeable. They also made it a quick, easy process More

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I just picked up my car so I haven't used your service department in about 5 or so years..I have always been pleased with the service in the past I am sure I will be pleased with them again department in about 5 or so years..I have always been pleased with the service in the past I am sure I will be pleased with them again More

by joyce.kaufman Verified Customer Verified Customer

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Excellent service, the salesman paid attention to details. They answered all my questions with curtesy and patients. details. They answered all my questions with curtesy and patients. More

by alesacap Verified Customer Verified Customer

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Dealership was very professional and helpful. Also, very knowledgeable, answered all our questions. I would recommend to friends and family. Also, very knowledgeable, answered all our questions. I would recommend to friends and family. More

by thekid41 Verified Customer Verified Customer

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Great experience at this dealership. Professional , transparent. A true family owned buying experience . Highly recommend Professional , transparent. A true family owned buying experience . Highly recommend More

by Sean1217 Verified Customer Verified Customer

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It was a pleasure to work with Jim. He is very patient, humble, and thoughtful. He addressed all my concerns and tried his best to offer me a great deal. He also made phone calls to fol He is very patient, humble, and thoughtful. He addressed all my concerns and tried his best to offer me a great deal. He also made phone calls to follow up on this, from the beginning till the end. You'll know he is doing his job and caring for his customers. More

by qiwen259695 Verified Customer Verified Customer

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Enjoyed my experience with all staff. My sales associate was great. Highly recommend this dealership My sales associate was great. Highly recommend this dealership More

by casperjim Verified Customer Verified Customer

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