Jimmy Consolino

had a very disappointing experience at Napleton Hyundai. The staff was completely unprofessional from the moment I walked in. I came by this morning to drop my vehicle off to be repainted for warranty iss The staff was completely unprofessional from the moment I walked in. I came by this morning to drop my vehicle off to be repainted for warranty issues. The woman behind the service desk was too busy to on her phone to notice I was there. I let her know I was dropping my car off she rudely put her hands in my face and told me to move my car. When she finally met me outside she was aggressive. Insisting that she wouldn’t be able to help me unless I knew the person who was handling my case. I did not. I asked her to use my vin or phone number to look up my case number. I was confused why that wasn’t an option earlier. When she located my information she told me, Jenna was my service advisor and to “get up and go over there” I was in shock. All I had to do was drop my keys off and everything was too much to ask for from this woman. I asked to speak to brian the manager and she told me I wouldn’t be able to because he was in a meeting. Yesterday I spent 25 minutes on the phone begging associates to tell me how long my car would be in the shop because I needed to know if I needed a rental. I was shuffled between 8/9 people who didn’t answer one question and just sent me along to someone else. I wasn’t greeted by anyone who knew what I was talking about, I’d explain myself and be transferred to someone saying “Hi” - I’d explain myself again, and be transferred once again to repeat that cycle. When someone finally took a message, they said Brian the service manager would return my call shortly and let me know those things. Apparently he’s the only one in the office that can answer that question. To make matters worse, the gentleman on the phone told me my car would be REPAINTED AND READY FOR PICKUP by the end of day, tomorrow the latest. So imagine my shock and dismay when Brian finally sees me today and lets me know I’ll be without a car or way to work for one week. I was given conflicting information, treated with a lack of respect, and felt like my time was not valued. It seemed like no one there was on the same page or even interested in helping. I expected a much higher level of customer service from a dealership, and unfortunately, this visit left a bad impression. I won’t be returning and would not recommend this location to anyone looking for a straightforward, respectful experience. More

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On January 09, 2025 I wrote a review, which I already said was not accurate. I am fighting the website to remove it but so far no success. said was not accurate. I am fighting the website to remove it but so far no success. More

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My Dad and I have bought quite a few cars from Jimmy Consolino. He is very fair and honest. It is a pleasure to do business with Jimmy and Napleton! Consolino. He is very fair and honest. It is a pleasure to do business with Jimmy and Napleton! More

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The best thing about this dealership is super salesperson Jim Consolino. Several years ago when looking for a new vehicle to replace my MB 550 SL with an Suv, I had the good fortune to find Jim. Professional Jim Consolino. Several years ago when looking for a new vehicle to replace my MB 550 SL with an Suv, I had the good fortune to find Jim. Professional, knowledgeable and thorough he led me through the purchase process of a new Genesis GV70. What a great car, I had previously owned a Porsche Macan and now after 2 years with the genesis I wouldn't trade it for a Porsche costing twenty thousand dollars more. even up. Even after my initial purchase when I couldn't figure out how to use some advanced features he graciously took his time to spend an hour with me getting me up to speed. What a guy! When it came time this past year fulfill my desire for a small pickup naturally I turned once again to Jim. He fixed me up with a Santa Cruz (Hyundai) and what a dreamachine that is. A pickup with sport car handling and speed to boot. More recently when I needed some personal help speeding up service for my Genesis, Jim was johnny on the spot. Having said all that I should mention in both purchases Jim was fair and got me the best deal I could have expected. Keep up the good work. For me You are the car man. Elliot More

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Excellent communication with the salesperson Jimmy & general sales manager Chris. Upfront pricing & easy process. I will definitely recommend to anyone looking for a new Hyundai or Genesis! general sales manager Chris. Upfront pricing & easy process. I will definitely recommend to anyone looking for a new Hyundai or Genesis! More

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Jim Consolino is the best car salesman I have ever met. With a vast experience with Hyundai cars, he is knowledgeable, patient, and courteous. I recommend this dealership, and Jim in particular, to everyon With a vast experience with Hyundai cars, he is knowledgeable, patient, and courteous. I recommend this dealership, and Jim in particular, to everyone. More

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Thanks, Jimmy Consolino. We appreciate all the time you put into getting us the exact Palisade Calligraphy we wanted. Your attention to detail and explanation of all the be We appreciate all the time you put into getting us the exact Palisade Calligraphy we wanted. Your attention to detail and explanation of all the bells and whistles did not go unnoticed. It was a pleasure doing business with you. Bill and Cheryl More

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The okeechobee Blvd car service and dealership staff are caring, helpful, attentive,sensitive and very very busy because they care for their customers. Special applause to Tony, Roman, and Giovanni. caring, helpful, attentive,sensitive and very very busy because they care for their customers. Special applause to Tony, Roman, and Giovanni. More

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Excellent dealership to purchase a new car from! Transparency throughout the entire process. I was able to find the exact car I needed to fit my needs and budget. The extended warranty covers everyt Transparency throughout the entire process. I was able to find the exact car I needed to fit my needs and budget. The extended warranty covers everything and was very reasonably priced! More

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Jimmy Consilino did an exceptional job with helping me to get the vehicle I wanted at the price I wanted get the vehicle I wanted at the price I wanted More

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