Jim Todd | Page 9

I was very disappointed with Todd's approach. I had every intention of making a decision this past weekend. Mercedes was my final stop of the day under the premise that I would save the best fo I had every intention of making a decision this past weekend. Mercedes was my final stop of the day under the premise that I would save the best for last. Jim was not engaging and made it obvious that I was an inconvenience. My son and I test drove a S Class Sedan. Todd literally said nothing about features of the car, or asked any questions about my preferences or needs. During the test drive, Todd only spoke when it was necessary to give turning directions. This made the experience extremely awkward, and uncomfortable. At the end of the test drive, he didn't ask if we had any questions, would we like to come in, or even a thank you. I was appalled. I left with no other reasonable explanation than to conclude that perhaps we did not "present" like customers who fit the profile of a S Class customer. His loss! I called and complained to the sales manager, who by the way, could not have been nicer or more apologetic. Unfortunately, Todd lost a sale for Ray Catena, Edison, NJ. By the way, the young receptionist at the front desk was no prize either, but that could be lack of experience and poor training. Todd, on the other hand, no excuse! Well maybe there's no excuse, but an unfortunate explanation which is becoming more and more overt of late. What a royal jerk! Ken H. More

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Jim Todd was so patient with me in my new car purchase! I was nervous to buy my first Mercedes, but he provided reassurance and took note of all the features I wanted. I recommend Jim and this dealership t I was nervous to buy my first Mercedes, but he provided reassurance and took note of all the features I wanted. I recommend Jim and this dealership to anyone interested in a car! Have no fear - they are here to help!! More

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When it was time for a new car I used to get stressed… but not with Jim. He made the process painless and I love my new car! Highly recommend. If you need a new car just walk in and ask for Jim! but not with Jim. He made the process painless and I love my new car! Highly recommend. If you need a new car just walk in and ask for Jim! More

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Great guy easy to work with. Best car buying experience I have ever had. Thanks Jim! Best car buying experience I have ever had. Thanks Jim! More

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Best car buying experience ever. Jim Todd was extremely helpful throughout the whole car buying process. Jim asked questions and more importantly listened to help me find the best ca Jim Todd was extremely helpful throughout the whole car buying process. Jim asked questions and more importantly listened to help me find the best car for my needs. Would recommend to anyone and everyone! More

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Buying a Car with Jim Todd was a breeze. His customer service is top notch and his experience speaks for itself. Thank you for all of your help, Jim! His customer service is top notch and his experience speaks for itself. Thank you for all of your help, Jim! More

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I was convinced I would never meet a car salesman I trusted until I met Jim T. He was so knowledgeable and patient; a joy to work with! trusted until I met Jim T. He was so knowledgeable and patient; a joy to work with! More

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I worked with Jim Todd. He made the whole buying experience extremely easy and painfree. And now I have a great new car! He made the whole buying experience extremely easy and painfree. And now I have a great new car! More

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Jim Todd was very helpful in making my decision to buy GLS 450, he was regularly providing me the update during my wait time and made all arrangments in advance for me to pick the car. This was my best ex GLS 450, he was regularly providing me the update during my wait time and made all arrangments in advance for me to pick the car. This was my best experience in buying a car and completing all transaction within an hour or so. Thank you Jim for outstanding services. More

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Terrific and no hassle experience. Very thorough explanation of features and vehicle options upon delivery of vehicle Very thorough explanation of features and vehicle options upon delivery of vehicle More

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